Enterpricey

Products

Industry CRM 12

AI agent platforms 1

  • Agentforce Free plan; paid from $5 per user / month checked today

Business intelligence 1

  • Tableau From $15 per user / month, billed annually checked today

Carbon accounting 1

CRM 1

  • Sales Cloud Free plan; paid from $25 per user / month, billed monthly checked today

Customer data platform 1

  • Data 360 Usage-based, from $240 per 1,000 profiles / year checked today

Customer service 1

  • Service Cloud From $25 per user / month, billed monthly checked today

Data integration 1

Data security and compliance 1

  • Shield From $25 per user / month, billed annually (add-on rates) checked today

E-commerce platforms 1

Integration platforms 1

  • MuleSoft From $2,000 / month, billed annually checked today

Low-code application platforms 1

Marketing automation 1

Platform as a service 1

  • Heroku From $5 per dyno / month checked today

Also sold under Fin

  • Fin AI Agent Usage-based, from $0.99 per outcome checked today
  • Intercom From $29 per seat / month, billed annually checked today

Also sold under Slack

  • Slack Free plan; paid from $7.25 per user / month, billed annually checked today

Contract terms

Auto-renewal
not stated
Notice period
not stated
Renewal uplift
not stated
Uplift cap
not stated
TermWhat the agreement saysClauseAgreementSource
OtherCustomer contracts run on the Main Services Agreement; the version in force took effect 2026-10-15
NoteThe previous version ran from September 1, 2026 to October 15, 2026
Agreements Archive, "Main Services Agreement"Main Services Agreement, October 15, 2026source [9]
OtherOrder of precedence: the Terms of Use prevail over any conflicting term in the customer's agreement or Order Form
NoteApplies to Salesforce services bought through a reseller; "in the event of any conflict or inconsistency between the TOU and any other terms or conditions in Customer’s agreement or Order Form, the TOU shall prevail"
TOU 9.8 "Order of Precedence"SFDC Terms of Use (OEM Partners), January 2024source [10]
OtherBeta services (pilot, limited release, developer preview, non-production, evaluation) may be offered at no additional charge; the customer chooses whether to try them; their use is subject to the Beta Services Terms
NoteApplies to Salesforce services bought through a reseller
TOU 1 "Beta Services", 2.6SFDC Terms of Use (OEM Partners), January 2024source [10]
Termination for breachSFDC may terminate or suspend on 30 days' notice of an uncured material breach by the customer, or on 10 days' notice if the reseller breaches its payment obligations to SFDC for the customer's subscriptions
NoteApplies to Salesforce services bought through a reseller
TOU 5.1SFDC Terms of Use (OEM Partners), January 2024source [10]
SuspensionSFDC may terminate or suspend use immediately on notice if, in its good-faith assessment, the reseller or customer violates anti-corruption, export or sanctions laws
NoteApplies to Salesforce services bought through a reseller
TOU 5.1SFDC Terms of Use (OEM Partners), January 2024source [10]
RefundsNo termination, expiration or suspension of the services, the Terms of Use or the reseller's agreement with SFDC gives rise to a refund or damages from SFDC, to the maximum extent permitted by law
NoteApplies to Salesforce services bought through a reseller
TOU 5.4 "No Refunds upon Termination"SFDC Terms of Use (OEM Partners), January 2024source [10]
OtherMost products use annual contracts, and subscription terms vary
Note"Most Salesforce products use annual contracts, but Salesforce subscription terms vary."
Pricing FAQ, "How long are your contracts?"Salesforce pricing FAQ, captured 2026-09-19source [2]
OtherStarter is sold on a monthly or annual contract; all other subscriptions are generally paid annually in advance
Note"You can purchase licenses of Salesforce Starter with a monthly or annual contract. All other subscriptions are generally paid annually in advance."
Pricing FAQ, "Can I pay monthly?"Salesforce pricing FAQ, captured 2026-09-19source [2]
OtherProducts can be added or upgraded at any time, though some products may need to scale together
Note"You can add products or upgrade at any time, but some products may need to scale together."
Pricing FAQ, "Can I upgrade at any time?"Salesforce pricing FAQ, captured 2026-09-19source [2]

About

Salesforce is a US cloud software company, founded in 1999 and headquartered in the United States, that sells customer relationship management software and the platform, data and AI products around it.[5] Its own product menu covers sales, service, marketing, commerce, data, analytics, integration and application hosting, and it sells a purpose-built edition of that CRM for a dozen industries.[1][2] Prices for most lines are published per user per month on a per-product pricing page, while several lines are quoted only through sales.[2] Customer contracts run on the published Main Services Agreement.[3] The version of that agreement in force took effect on 15 October 2026.[9] Tableau, Slack, MuleSoft and Heroku are run as separate brands under Salesforce.[4] It completed its acquisition of the data management company Informatica in November 2025,[7] and its pricing index now links Informatica's own consumption-priced data management cloud.[8]

Relations

  • Acquired Informatica from 18 Nov 2025 verified[7]
  • Acquired Slack verified[4]

Sources

Version 8, updated 22 Oct 2026 (11 days ago) JSON Report an error