Intercom

Plan or add-on	Billed annually	Billed monthly	Usage-based
Essentialat least 1 full seat; Fin outcomes charged on top	$29[2] per seat / month $19 for now: New customers save 35%: $19 instead of $29
Advancedincludes 20 free Lite seats; Fin outcomes charged on top	$85[2] per seat / month
Expertincludes 50 free Lite seats; Fin outcomes charged on top	$132[2] per seat / month
Fin AI Agent outcomesAdd-on to all plans, per outcome			$0.99[2] per outcome
ProAdd-on to all plans	$100[1] per month
Operator creditsAdd-on to all plans, per credit			$0.01[2] per credit
CopilotAdd-on to all plans, per agent	$29[2] per agent / month	$35[2] per agent / month 21% more than billed annually
Proactive Support PlusAdd-on to all plans	$99[2] per month

The record

Checked today 23 Oct 2026

Prices last checked 23 Oct 2026.

First read: 26 Sep 2026
Prices tracked: 10
Changes seen: 2
Sources: 5 captured, hashed

Open the vendor's pricing page

What each plan includes

	Essential	Advanced	Expert
Full seats minimum	1 seat	·	·
Live chat	unlimited	unlimited	unlimited
Free Lite seats	·	20 seats	50 seats

A dot means the vendor does not say.

Every row we hold (10)

One row per price seen: list, promotional and regional prices are separate rows, and channels that disagree sit side by side. Nothing is averaged or overwritten.

Essential

Price	Where	Billing	Type	Channel	Source
$29 per seat / month	Global	billed annually	List price	Vendor's own site	source [2]
$19 per seat / monthNew customers save 35%: $19 instead of $29for new customers	Global	billed annually	Promotion	Vendor's own site	source [5]

Advanced

Price	Where	Billing	Type	Channel	Source
$85 per seat / month	Global	billed annually	List price	Vendor's own site	source [2]

Expert

Price	Where	Billing	Type	Channel	Source
$132 per seat / month	Global	billed annually	List price	Vendor's own site	source [2]

Fin AI Agent outcomes

Price	Where	Billing	Type	Channel	Source
$0.99 per outcomecharged at most once per conversation	Global	usage-based	List price	Vendor's own site	source [2]

Pro

Price	Where	Billing	Type	Channel	Source
$100 / monthstarting price; includes analysis of 500 conversations and 6,000 credits a month	Global	–	List price	Vendor's own site	source [1]

Operator credits

Price	Where	Billing	Type	Channel	Source
$0.01 per creditfor credits beyond those included with Pro	Global	usage-based	List price	Vendor's own site	source [2]

Copilot

Price	Where	Billing	Type	Channel	Source
$29 per agent / month	Global	billed annually	List price	Vendor's own site	source [2]
$35 per agent / month	Global	billed monthly	List price	Vendor's own site	source [2]

Proactive Support Plus

Price	Where	Billing	Type	Channel	Source
$99 / monthincludes 500 messages a month; more messages cost extra	Global	–	List price	Vendor's own site	source [2]

About

Intercom is the vendor's customer service helpdesk, combining a shared inbox and ticketing, a messenger, a help center and workflow automation, with the Fin AI Agent built in.^[2] It is sold in three plans billed per seat, with Fin outcomes and some messaging channels charged on top by usage.^[2] The plans list at $29, $85 and $132 per seat a month billed annually and Fin at $0.99 per outcome; a 14-day free trial is offered and no plan is priced only through sales.^[2]

Referenced by

Integrates with Billing verified sourced there
Integrates with Fin AI Agent verified sourced there

Sources

Intercom Pricing | Plans for every team size Vendor page.
- [1] Captured 12 Oct 2026.
- [2] Captured 26 Sep 2026.
- [5] Captured 22 Oct 2026.
Compare Intercom vs Zendesk | AI-First Customer Service Vendor page.
- [3] Captured 26 Sep 2026.
Intercom Integrations: Connect Your Tools & Switch from Zendesk Vendor page.
- [4] Captured 26 Sep 2026.

Version 7, updated 22 Oct 2026 (yesterday) JSON Report an error