Intercom
Fin · Customer service
Tracked since 26 Sep 2026 · 1 price change · last change 22 Oct 2026
Change events
- Promotion started Essential New customers save 35%: $19 instead of $29 USD 19 source [5]
- Increase: Price up Pro $99 → $100 / month (+$1, +1.0%) Global source [1]
- Tracking began 26 Sep 2026
Price changes across every vendor we watch are on the price changes page.
Every price we have seen
11 observations since we started watching. Nothing is overwritten: a new capture with a different price is a new row, and the row it replaced stays, marked with the day it was replaced.
Essential
Unchanged since first seen 26 Sep 2026 · last confirmed 22 Oct 2026
| Price | Observed | Where | Billing | Type | Channel | Source |
|---|---|---|---|---|---|---|
| $29 per seat / month | Current | Global | billed annually | List price | Vendor's own site | source [2] |
| $19 per seat / monthNew customers save 35%: $19 instead of $29for new customers | Current | Global | billed annually | Promotion | Vendor's own site | source [5] |
Advanced
Unchanged since first seen 26 Sep 2026 · last confirmed 22 Oct 2026
| Price | Observed | Where | Billing | Type | Channel | Source |
|---|---|---|---|---|---|---|
| $85 per seat / month | Current | Global | billed annually | List price | Vendor's own site | source [2] |
Expert
Unchanged since first seen 26 Sep 2026 · last confirmed 22 Oct 2026
| Price | Observed | Where | Billing | Type | Channel | Source |
|---|---|---|---|---|---|---|
| $132 per seat / month | Current | Global | billed annually | List price | Vendor's own site | source [2] |
Fin AI Agent outcomes
Unchanged since first seen 26 Sep 2026 · last confirmed 22 Oct 2026
| Price | Observed | Where | Billing | Type | Channel | Source |
|---|---|---|---|---|---|---|
| $0.99 per outcomecharged at most once per conversation | Current | Global | usage-based | List price | Vendor's own site | source [2] |
Pro
| Price | Observed | Where | Billing | Type | Channel | Source |
|---|---|---|---|---|---|---|
| $100 / monthstarting price; includes analysis of 500 conversations and 6,000 credits a month | Current | Global | – | List price | Vendor's own site | source [1] |
| $99 / monthstarting price; includes analysis of 1,000 conversations and 2,000 credits a month | Replaced 12 Oct 2026 | Global | – | List price | Vendor's own site | source [2] |
Operator credits
Unchanged since first seen 26 Sep 2026 · last confirmed 22 Oct 2026
| Price | Observed | Where | Billing | Type | Channel | Source |
|---|---|---|---|---|---|---|
| $0.01 per creditfor credits beyond those included with Pro | Current | Global | usage-based | List price | Vendor's own site | source [2] |
Copilot
Unchanged since first seen 26 Sep 2026 · last confirmed 22 Oct 2026
| Price | Observed | Where | Billing | Type | Channel | Source |
|---|---|---|---|---|---|---|
| $29 per agent / month | Current | Global | billed annually | List price | Vendor's own site | source [2] |
| $35 per agent / month | Current | Global | billed monthly | List price | Vendor's own site | source [2] |
Proactive Support Plus
Unchanged since first seen 26 Sep 2026 · last confirmed 22 Oct 2026
| Price | Observed | Where | Billing | Type | Channel | Source |
|---|---|---|---|---|---|---|
| $99 / monthincludes 500 messages a month; more messages cost extra | Current | Global | – | List price | Vendor's own site | source [2] |
Sources
- Intercom Pricing | Plans for every team size Vendor page.
- [1] Captured 12 Oct 2026.
- [2] Captured 26 Sep 2026.
- [5] Captured 22 Oct 2026.
- Compare Intercom vs Zendesk | AI-First Customer Service Vendor page.
- [3] Captured 26 Sep 2026.
- Intercom Integrations: Connect Your Tools & Switch from Zendesk Vendor page.
- [4] Captured 26 Sep 2026.