Customer Service

Plan or add-on	Billed annually
Support Teamemail and ticketing only	$19[1] per agent / month
Suite Team	$55[1] per agent / month
Suite Professional	$115[1] per agent / month
Suite Enterprise + Copilotincludes Copilot	Contact sales[1]
CopilotAdd-on to all plans, per agent	$50[1] per agent / month
Workforce Engagement BundleAdd-on to all plans, per agent	$50[1] per agent / month
Contact CenterAdd-on to all plans, per agent	$83[1] per agent / month

USD. List prices from the vendor's own page.

The record

Checked today 23 Oct 2026

Prices last checked 23 Oct 2026.

First read: 26 Sep 2026
Prices tracked: 7
Changes seen: none yet
Sources: 8 captured, hashed

Open the vendor's pricing page

Every row we hold (7)

One row per price seen: list, promotional and regional prices are separate rows, and channels that disagree sit side by side. Nothing is averaged or overwritten.

Support Team

Price	Where	Billing	Type	Channel	Source
$19 per agent / month	United States	billed annually	List price	Vendor's own site	source [1]

Suite Team

Price	Where	Billing	Type	Channel	Source
$55 per agent / month	United States	billed annually	List price	Vendor's own site	source [1]

Suite Professional

Price	Where	Billing	Type	Channel	Source
$115 per agent / month	United States	billed annually	List price	Vendor's own site	source [1]

Suite Enterprise + Copilot

Price	Where	Billing	Type	Channel	Source
Contact sales	United States	–	Contact sales	Vendor's own site	source [1]

Copilot

Price	Where	Billing	Type	Channel	Source
$50 per agent / monthadd-on for Professional plans and above	United States	billed annually	List price	Vendor's own site	source [1]

Workforce Engagement Bundle

Price	Where	Billing	Type	Channel	Source
$50 per agent / month	United States	billed annually	List price	Vendor's own site	source [1]

Contact Center

Price	Where	Billing	Type	Channel	Source
$83 per agent / monthadd-on charged on top of a Suite plan	United States	billed annually	List price	Vendor's own site	source [1]

About

Customer Service is Zendesk's help desk for external customers, sold as email-first Support plans or as the omnichannel Suite with messaging, voice, a knowledge base and AI agents.^[1] Seats are billed per agent per month, AI agent resolutions and some features beyond plan allowances are billed on usage, the top tier is quoted by sales, and a 14-day trial is offered.^[1]

Referenced by

Add-ons Advanced Data Privacy and Protection verified sourced there available on Suite and Support Enterprise plans and above
Add-ons Contact Center verified sourced there requires a Suite plan and the Premier plan
Add-ons Copilot verified sourced there for Professional plans and above
Add-ons Quality Assurance derived sourced there
Add-ons Workforce Engagement Bundle derived sourced there
Alternative to Intercom verified sourced there
Integrates with Billing verified sourced there
Integrates with Forethought verified sourced there
Integrates with Incident Management verified sourced there included on Free and Professional

Sources

Zendesk Pricing Plans | Starting from $19/month Vendor page.
- [1] Captured 26 Sep 2026.
Zendesk vs. Freshdesk Vendor page.
- [2] Captured 26 Sep 2026.
Zendesk vs. Salesforce: A comparison guide for 2026 Vendor page.
- [3] Captured 26 Sep 2026.
Zendesk vs. HubSpot: A comparison guide for 2026 Vendor page.
- [4] Captured 26 Sep 2026.
Zendesk vs. Zoho: A comparison guide for 2026 Vendor page.
- [5] Captured 26 Sep 2026.
Salesforce Vendor page.
- [6] Captured 26 Sep 2026.
Zendesk + Slack Vendor page.
- [7] Captured 26 Sep 2026.
Zendesk + Atlassian Vendor page.
- [8] Captured 26 Sep 2026.

Version 4, updated 15 Oct 2026 (8 days ago) JSON Report an error