Zendesk

United States · 8 products · 7 with public prices from $19 per agent / month · 1 by quote

Products

Advanced Data Privacy and Protection From $50 per agent / month, billed annually checked today
Contact Center From $83 per agent / month, billed annually checked today
Copilot From $50 per agent / month, billed annually checked today
Customer Service From $19 per agent / month, billed annually checked today
Employee Service From $29 per agent / month, billed annually checked today
Forethought Contact sales, no public price checked today
Quality Assurance From $35 per agent / month, billed annually checked today
Workforce Engagement Bundle From $50 per agent / month, billed annually checked today

Contract terms

Auto-renewal: renews automatically for an equivalent term; Zendesk may apply then-current rates
Notice period: at least 30 days' prior written notice of non-renewal, by email to revops@zendesk.com
Renewal uplift: Zendesk may apply then-current rates at renewal
Uplift cap: not stated

Term	What the agreement says	Clause	Agreement	Source
Auto-renewal	renews automatically for an equivalent term; Zendesk may apply then-current rates Note "Unless either party provides at least 30 days' prior written notice of its intent not to renew, or the Order Form states otherwise, the Subscription Term will automatically renew for an equivalent term and Zendesk may apply then-current rates."	ZCA 7.2 Renewals	Zendesk Customer Agreement (effective 2025-08-01 new / 2025-09-01 existing customers)	source [6]
Notice period	at least 30 days' prior written notice of non-renewal, by email to revops@zendesk.com Note "Customer must send an email to revops@zendesk.com to notify Zendesk of its intent not to renew."	ZCA 7.2 Renewals	Zendesk Customer Agreement (effective 2025-08-01 new / 2025-09-01 existing customers)	source [6]
Renewal uplift	Zendesk may apply then-current rates at renewal Note No cap on the renewal rate is stated in the agreement.	ZCA 7.2 Renewals	Zendesk Customer Agreement (effective 2025-08-01 new / 2025-09-01 existing customers)	source [6]
Other	no downgrade of Service Plan or reduction of pricing metric (e.g. Agents) during a Subscription Term; 30 days' written notice before term end for a reduction at renewal Note "Customer must also remove or deactivate any affected Agents prior to the beginning of the subsequent Subscription Term to avoid renewal at their existing levels."	ZCA 4.2 Charges	Zendesk Customer Agreement (effective 2025-08-01 new / 2025-09-01 existing customers)	source [6]
True-up	additional fees apply if Customer exceeds pricing metrics in the Order Form or the Storage Limits Policy limits Note "Additional fees will apply if Customer exceeds applicable pricing metrics in the Order Form or the limits in the Storage Limits Policy."	ZCA 4.2 Charges	Zendesk Customer Agreement (effective 2025-08-01 new / 2025-09-01 existing customers)	source [6]
Payment terms	Charges payable upon commencement of the Subscription Term, or as specified in an Order Form or SOW; non-cancelable and non-refundable Note "Charges are non-cancelable and non-refundable, except as expressly stated in this Agreement."	ZCA 4.1 Payment; 4.2 Charges	Zendesk Customer Agreement (effective 2025-08-01 new / 2025-09-01 existing customers)	source [6]
Payment terms	payment disputes must be raised in good faith before the due date, or within 30 days of invoice on immediate payment terms	ZCA 4.3 Payment Disputes	Zendesk Customer Agreement (effective 2025-08-01 new / 2025-09-01 existing customers)	source [6]
Late payment interest	interest at the maximum rate permitted by law on overdue amounts, plus collection expenses	ZCA 4.4 Late Payment	Zendesk Customer Agreement (effective 2025-08-01 new / 2025-09-01 existing customers)	source [6]
Termination for convenience	customer cancelling before term end pays unpaid amounts for the remainder of the Subscription Term Note "If Zendesk terminates the Agreement under Section 7.3 or if Customer cancels its account before the end of the Subscription Term, Customer will pay any unpaid amounts covering the remainder of the Subscription Term."	ZCA 7.4 Effect of Termination	Zendesk Customer Agreement (effective 2025-08-01 new / 2025-09-01 existing customers)	source [6]
Termination for breach	either party, for material breach not cured within 30 days of written notice, or insolvency; customer terminating for cause gets prepaid fees for the remainder refunded Note Zendesk may terminate immediately without notice if Customer violates Section 2.1(ii) or 2.1(v).	ZCA 7.3 Termination for Cause; 7.4	Zendesk Customer Agreement (effective 2025-08-01 new / 2025-09-01 existing customers)	source [6]
Suspension	Zendesk may limit or suspend access, including when fees are 30 days or more overdue Note Other grounds: security risk, suspected unlawful use or government request, reseller non-payment, material harm; commercially reasonable efforts to notify first.	ZCA 7.5 Suspension	Zendesk Customer Agreement (effective 2025-08-01 new / 2025-09-01 existing customers)	source [6]
Refunds	customer may terminate affected Services with a pro-rated refund if an update materially reduces overall functionality without a reasonable alternative	ZCA 1.6 Updates	Zendesk Customer Agreement (effective 2025-08-01 new / 2025-09-01 existing customers)	source [6]
Liability cap	amounts paid or payable in the 12 months preceding the initial claim, except Excluded Claims Note Mutual; Excluded Claims include payment obligations, confidentiality (not Service Data/security incidents), indemnities, IP infringement.	ZCA 10.2 Maximum Liability	Zendesk Customer Agreement (effective 2025-08-01 new / 2025-09-01 existing customers)	source [6]
Changes to the agreement	Zendesk may amend the Agreement with at least 30 days' notice; continued use is consent; online/URL terms and policies effective on publication	ZCA 11.4 Amendment	Zendesk Customer Agreement (effective 2025-08-01 new / 2025-09-01 existing customers)	source [6]
Governing law	State of California; exclusive jurisdiction in San Francisco County courts	ZCA 11.10 Governing Law	Zendesk Customer Agreement (effective 2025-08-01 new / 2025-09-01 existing customers)	source [6]
Governing law	Brazil; exclusive jurisdiction of the courts of the City of São Paulo Note Applies to Eligible Brazilian Accounts paying in BRL (contracting party Zendesk Brasil Software Corporativo Ltda.); Region-Specific Terms prevail over the Agreement where they conflict.	Region-Specific Terms II.2(x)-(xi) Brazil	Zendesk Region-Specific Terms (captured 2026-09-26)	source [7]
Other	EU Data Act customers may request a switch or erasure with 2 months' notice, then a 30-day transition period; unpaid Charges for the rest of the committed term remain due Note Applies to customers qualifying under Regulation (EU) 2023/2854; no additional switching fee except term extensions or agreed Professional Services.	Region-Specific Terms III EU Data Act, 2-5	Zendesk Region-Specific Terms (captured 2026-09-26; Section III effective 2025-09-12)	source [7]
Other	order of precedence: (i) Order Form or SOW; (ii) Supplemental Terms; (iii) Data Processing Agreement; (iv) Zendesk Customer Agreement Note Customer purchase orders, RFIs, RFPs or other order documentation terms do not apply and are null and void.	ZCA 11.2 Entire Agreement	Zendesk Customer Agreement (effective 2025-08-01 new / 2025-09-01 existing customers)	source [8]
Other	either party may terminate for cause if the other ceases business operations or becomes subject to insolvency proceedings	ZCA 7.3 Termination for Cause (ii)	Zendesk Customer Agreement (effective 2025-08-01 new / 2025-09-01 existing customers)	source [8]
Other	if Zendesk terminates for cause, Customer pays any unpaid amounts covering the remainder of the Subscription Term Note Termination never relieves Customer of fees payable for the period before the termination date.	ZCA 7.4 Effect of Termination	Zendesk Customer Agreement (effective 2025-08-01 new / 2025-09-01 existing customers)	source [8]
Other	free trial is free of charge until the earliest of the end of the registered trial period, the start of a paid subscription, or termination of the trial by Zendesk in its sole discretion Note Trial Service Data, configurations and customizations are permanently lost unless a subscription is purchased or the data exported before the trial ends; the trial is governed by the Zendesk Customer Agreement.	Free Trial Terms; ZCA 1.2	Zendesk Free Trial Terms (captured 2026-10-22)	source [9]
Taxes	Charges exclude Taxes; Customer pays all Taxes except on Zendesk's net income; withholding only if set in the signed Order Form, with a valid tax receipt within 75 days or Customer pays the full invoice Note Zendesk invoices Taxes it must collect unless a valid exemption certificate is provided before invoicing.	ZCA 4.5 Taxes; 4.6 Withholding Tax	Zendesk Customer Agreement (effective 2025-08-01 new / 2025-09-01 existing customers)	source [8]

About

Zendesk is a San Francisco-headquartered software company, founded in 2007, that sells customer and employee service software.^[1]^[4] Its main lines are the Customer Service and Employee Service suites, priced per agent per month, with Contact Center, Copilot and workforce engagement tools sold as add-ons on top.^[5] Customers contract under the Zendesk Customer Agreement published on its legal pages.^[2]^[6]

Sources

About Zendesk Vendor page.
- [1] Captured 26 Sep 2026.
Agreements and Terms Vendor page.
- [2] Captured 26 Sep 2026.
Wikidata: Zendesk Reference database.
- [3] Captured 26 Sep 2026.
Wikidata: Zendesk Reference database.
- [4] Captured 26 Sep 2026.
Zendesk Pricing Plans | Starting from $19/month Vendor page.
- [5] Captured 26 Sep 2026.
Zendesk Customer Agreement Published agreement.
- [6] Captured 26 Sep 2026.
- [8] Captured 22 Oct 2026.
Zendesk's Region-Specific Terms Published agreement.
- [7] Captured 26 Sep 2026.
Free Trial Terms – Zendesk help Published agreement.
- [9] Captured 22 Oct 2026.

Version 7, updated 22 Oct 2026 (yesterday) JSON Report an error