One row per price seen: list, promotional and regional prices are separate rows, and channels that disagree sit side by side. Nothing is averaged or overwritten.
Employee Service is Zendesk's internal service desk for IT and HR requests, with ticketing, self-service and asset management, and APIs and marketplace apps for connecting HR and IT systems.[1] It is billed per agent per month across tiered Suite plans, with the enterprise tier quoted by sales and a 14-day trial available.[1]
Related products
Alternative toJira Service Managementderived[?]both sell internal service desks priced per agent
Alternative toFreshservicederived[?]both sell internal service desks priced per agent