Freshservice

Plan or add-on	Price
Starter	billed annually $19[1] per agent / month
Growth	billed annually $49[1] per agent / month
Pro	billed annually $99[1] per agent / month
Enterprisecustom pricing through sales	Contact sales[1]
Freddy AI CopilotAdd-on to Pro, Enterprise, per agent	billed annually $29[1] per agent / month
Business Agent LicenseAdd-on to Unknown, per agent	$49[1] per agent / month
Additional Project Management LicenseAdd-on to Unknown, per user	$15[1] per user / month
E-signature Credit PackAdd-on to Unknown, per pack	$90[1] per pack, one-time
Orchestration Transaction PackAdd-on to Unknown, per 1,000 transactions	$250[1] per 1,000 transactions, one-time
Connector App Task PackAdd-on to Unknown, per 5,000 tasks	$80[1] per 5,000 tasks, one-time
MCP Action PackAdd-on to Unknown, per 1,000 actions	$15[1] per 1,000 actions, one-time

The record

Checked today 23 Oct 2026

Prices last checked 23 Oct 2026.

First read: 26 Sep 2026
Prices tracked: 11
Changes seen: none yet
Sources: 2 captured, hashed

Open the vendor's pricing page

What each plan includes

	Starter	Growth	Pro	Enterprise
API rate limit	100 calls/minute	200 calls/minute	400 calls/minute	500 calls/minute
Orchestration transactions	1000 transactions/account/month	2000 transactions/account/month	5000 transactions/account/month	20000 transactions/account/month

A dot means the vendor does not say.

Every row we hold (11)

One row per price seen: list, promotional and regional prices are separate rows, and channels that disagree sit side by side. Nothing is averaged or overwritten.

Starter

Price	Where	Billing	Type	Channel	Source
$19 per agent / month	Global	billed annually	List price	Vendor's own site	source [1]

Growth

Price	Where	Billing	Type	Channel	Source
$49 per agent / month	Global	billed annually	List price	Vendor's own site	source [1]

Pro

Price	Where	Billing	Type	Channel	Source
$99 per agent / month	Global	billed annually	List price	Vendor's own site	source [1]

Enterprise

Price	Where	Billing	Type	Channel	Source
Contact sales	Global	–	Contact sales	Vendor's own site	source [1]

Freddy AI Copilot

Price	Where	Billing	Type	Channel	Source
$29 per agent / monthPro and Enterprise only	Global	billed annually	List price	Vendor's own site	source [1]

Business Agent License

Price	Where	Billing	Type	Channel	Source
$49 per agent / monthagent seat for non-IT teams such as HR or facilities	Global	–	List price	Vendor's own site	source [1]

Additional Project Management License

Price	Where	Billing	Type	Channel	Source
$15 per user / monthextra project management seats	Global	–	List price	Vendor's own site	source [1]

E-signature Credit Pack

Price	Where	Billing	Type	Channel	Source
$90 per pack, one-time30 signature credits per pack; valid until the end of the billing cycle	Global	paid upfront	List price	Vendor's own site	source [1]

Orchestration Transaction Pack

Price	Where	Billing	Type	Channel	Source
$250 per 1,000 transactions, one-timevalid until the end of the billing cycle	Global	paid upfront	List price	Vendor's own site	source [1]

Connector App Task Pack

Price	Where	Billing	Type	Channel	Source
$80 per 5,000 tasks, one-timeafter a one-time free allowance of 500 tasks	Global	paid upfront	List price	Vendor's own site	source [1]

MCP Action Pack

Price	Where	Billing	Type	Channel	Source
$15 per 1,000 actions, one-time	Global	paid upfront	List price	Vendor's own site	source [1]

About

Freshservice is Freshworks' IT service management desk, covering incidents, service catalog, problem, change and release work, with an Enterprise tier sold through sales.^[1] Plans are priced per agent, with a 14-day trial and access to a REST API.^[1] The published plans run $19, $49 and $99 per agent per month billed annually for Starter, Growth and Pro, while Freddy AI Copilot is a $29 per agent per month add-on.^[1]

Referenced by

Add-ons Freshservice for IT Asset Management verified sourced there requires a Freshservice Growth, Pro or Enterprise plan
Alternative to Employee Service derived sourced there both sell internal service desks priced per agent
Integrates with Freshcaller verified sourced there

Sources

Freshservice ITSM Software Pricing & Plans | Freshworks Vendor page.
- [1] Captured 26 Sep 2026.
Freshservice Integrations - Freshworks Vendor page.
- [2] Captured 26 Sep 2026.

Version 5, updated 15 Oct 2026 (8 days ago) JSON Report an error