Jira Service Management
by Atlassian · IT service management, Customer service
Compare IT service management prices · Compare Customer service prices
| Plan or add-on | Price |
|---|---|
| FreeUp to 3 agents with 2 GB of storage and community support | Free[1] |
| StandardUnlimited customers at no charge; includes 5,000 Assets objects and 250 Rovo AI credits per agent each month | billed monthly $21.50[2] per agent / month |
| PremiumAdds 50,000 Assets objects, 700 Rovo credits per agent and 1,000 virtual-agent conversations a month | billed monthly $55.28[2] per agent / month |
| EnterpriseBilled annually only; price by quote from Atlassian sales | Contact sales[1] |
| Additional Assets objectsAdd-on to Standard, Premium, Enterprise, per object/month | usage-based $0.02[1] per object / month |
| Virtual service agent conversationsAdd-on to Premium, Enterprise, per assisted conversation/month | usage-based $0.30[1] per assisted conversation / month |
The record
Checked today 23 Oct 2026
Prices last checked 23 Oct 2026.
- First read
- 24 Sep 2026
- Prices tracked
- 6
- Changes seen
- none yet
- Sources
- 2 captured, hashed
What each plan includes
| Free | Standard | Premium | Enterprise | |
|---|---|---|---|---|
| Agents | 3 agents | 100,000 agents | · | · |
| Storage | 2 GB | · | · | · |
| Automation steps | 1,250 per subscription/month | 3,000 per user/month | 6,500 per user/month | 9,500 per user/month |
| Support | Community | · | · | · |
| Rovo credits | · | 250 per user/month | 700 per user/month | 1,500 per user/month |
| Indexed objects | · | 1,000 per user/month | 2,500 per user/month | 6,250 per user/month |
| Assets objects included | · | 5,000 objects | 50,000 objects | 500,000 objects |
| Assisted conversations | · | · | 1,000 per month | · |
| Sites | · | · | · | 150 sites |
A dot means the vendor does not say.
Every row we hold (6)
One row per price seen: list, promotional and regional prices are separate rows, and channels that disagree sit side by side. Nothing is averaged or overwritten.
Free
| Price | Where | Billing | Type | Channel | Source |
|---|---|---|---|---|---|
| Free | – | – | List price | Vendor's own site | source [1] |
Standard
| Price | Where | Billing | Type | Channel | Source |
|---|---|---|---|---|---|
| $21.50 per agent / monthAnnual billing saves up to 17% | Global | billed monthly | List price | Vendor's own site | source [2] |
Enterprise
| Price | Where | Billing | Type | Channel | Source |
|---|---|---|---|---|---|
| Contact sales | – | – | Contact sales | Vendor's own site | source [1] |
Additional Assets objects
| Price | Where | Billing | Type | Channel | Source |
|---|---|---|---|---|---|
| $0.02 per object / monthVolume discounts apply above this starting rate | – | usage-based | List price | Vendor's own site | source [1] |
Virtual service agent conversations
| Price | Where | Billing | Type | Channel | Source |
|---|---|---|---|---|---|
| $0.30 per assisted conversation / month | – | usage-based | List price | Vendor's own site | source [1] |
About
Jira Service Management is Atlassian's IT service management and service-desk product, now sold within Atlassian's Service Collection and licensed per agent, with customers who raise requests free of charge.[1] It has a free tier for up to three agents, Standard and Premium plans priced per agent per month, and an Enterprise plan billed annually and priced through Atlassian sales.[2] Annual billing on the paid plans is advertised as saving up to 17%, and Assets objects and virtual-agent conversations above each plan's allowance are charged by usage.[2]
Related products
Referenced by
- Alternative to Employee Service derived sourced there both sell internal service desks priced per agent
- Alternative to Freshservice derived sourced there both are per-agent service desks
- Alternative to Freshservice for Business Teams derived sourced there both are per-agent service desks used beyond IT
- Alternative to IT Service Management sourced sourced there
- Integrates with Bitbucket from 17 Oct 2026 verified sourced there
- Integrates with Incident Management verified sourced there included on Free and Professional
- Integrates with PD Reliability Platform verified sourced there included on every plan
- Integrates with Rovo verified sourced there
Sources
- Service Collection Pricing: Free and Paid Plans | Atlassian Vendor page.
- [1] Captured 24 Sep 2026.
- Service Collection Pricing: Free and Paid Plans | Atlassian Vendor page.
- [2] Captured 15 Oct 2026.