Jira Service Management
Atlassian · IT service management · Customer service
Tracked since 24 Sep 2026 · no price changes
Change events
No price changes since we started watching on 24 Sep 2026; we re-check daily.
Tracking began 24 Sep 2026: 4 plans recorded
Price changes across every vendor we watch are on the price changes page.
Every price we have seen
8 observations since we started watching. Nothing is overwritten: a new capture with a different price is a new row, and the row it replaced stays, marked with the day it was replaced.
Free
Unchanged since first seen 24 Sep 2026 · last confirmed 16 Oct 2026
| Price | Observed | Where | Billing | Type | Channel | Source |
|---|---|---|---|---|---|---|
| Free | Current | – | – | List price | Vendor's own site | source [1] |
Standard
| Price | Observed | Where | Billing | Type | Channel | Source |
|---|---|---|---|---|---|---|
| $21.50 per agent / monthAnnual billing saves up to 17% | Current | Global | billed monthly | List price | Vendor's own site | source [2] |
| $20 per agent / month | Replaced 15 Oct 2026 | – | billed monthly | List price | Vendor's own site | source [1] |
Premium
| Price | Observed | Where | Billing | Type | Channel | Source |
|---|---|---|---|---|---|---|
| $55.28 per agent / monthAnnual billing saves up to 17% | Current | Global | billed monthly | List price | Vendor's own site | source [2] |
| $51.42 per agent / month | Replaced 15 Oct 2026 | – | billed monthly | List price | Vendor's own site | source [1] |
Enterprise
Unchanged since first seen 24 Sep 2026 · last confirmed 16 Oct 2026
| Price | Observed | Where | Billing | Type | Channel | Source |
|---|---|---|---|---|---|---|
| Contact sales | Current | – | – | Contact sales | Vendor's own site | source [1] |
Additional Assets objects
Unchanged since first seen 24 Sep 2026 · last confirmed 16 Oct 2026
| Price | Observed | Where | Billing | Type | Channel | Source |
|---|---|---|---|---|---|---|
| $0.02 per object / monthVolume discounts apply above this starting rate | Current | – | usage-based | List price | Vendor's own site | source [1] |
Virtual service agent conversations
Unchanged since first seen 24 Sep 2026 · last confirmed 16 Oct 2026
| Price | Observed | Where | Billing | Type | Channel | Source |
|---|---|---|---|---|---|---|
| $0.30 per assisted conversation / monthVolume discounts apply above this starting rate | Current | – | usage-based | List price | Vendor's own site | source [1] |
Sources
- Service Collection Pricing: Free and Paid Plans | Atlassian Vendor page.
- [1] Captured 24 Sep 2026.
- Service Collection Pricing: Free and Paid Plans | Atlassian Vendor page.
- [2] Captured 15 Oct 2026.