Atlassian
Australia · 8 products · 8 with public prices from $3.65 per user / month
Products
- Atlassian Guard From $4.35 per user / month, billed monthly checked today
- Bitbucket Free plan; paid from $3.65 per user / month, billed monthly checked today
- Confluence Free plan; paid from $5.42 per user / month checked today
- Jira Free plan; paid from $8.48 per user / month, billed monthly checked today
- Jira Service Management Free plan; paid from $21.50 per agent / month, billed monthly checked today
- Loom Free plan; paid from $18 per user / month, billed monthly checked today
- Rovo Usage-based, from $0.01 per credit checked today
- Trello Free plan; paid from $5 per user / month, billed annually checked today
Contract terms
- Auto-renewal
- A Subscription Term automatically renews at Atlassian's then current rates; a prior term under 12 months renews for an equal period, a term of 12 months or more renews for 12 months
- Notice period
- Either party may elect not to renew by giving notice before the end of the current Subscription Term; no fixed number of days is stated
- Renewal uplift
- Renewals are at Atlassian's then current rates; no percentage cap is stated
- Uplift cap
- not stated
| Term | What the agreement says | Clause | Agreement | Source |
|---|---|---|---|---|
| Auto-renewal | A Subscription Term automatically renews at Atlassian's then current rates; a prior term under 12 months renews for an equal period, a term of 12 months or more renews for 12 monthsNote"a Subscription Term will automatically renew at Atlassian's then current rates" | 10.1(c) | Atlassian Customer Agreement, effective 2026-10-01 | source [4] |
| Notice period | Either party may elect not to renew by giving notice before the end of the current Subscription Term; no fixed number of days is statedNoteCustomer gives non-renewal notice through account settings, by contacting support, or by otherwise notifying Atlassian | 10.1(c) | Atlassian Customer Agreement, effective 2026-10-01 | source [4] |
| Renewal uplift | Renewals are at Atlassian's then current rates; no percentage cap is stated | 10.1(c) | Atlassian Customer Agreement, effective 2026-10-01 | source [4] |
| True-up | Use exceeding the purchased Scope of Use is charged at then-current rates, which may be prorated for the remainder of the Subscription TermNoteSection 10.1(d) "Increased Scope of Use" | 10.1(d) | Atlassian Customer Agreement, effective 2026-10-01 | source [4] |
| Termination for convenience | Customer may terminate the Agreement or a Subscription Term upon notice for any reason; no refund, and unpaid amounts for the then-current term become immediately due | 12.2 | Atlassian Customer Agreement, effective 2026-10-01 | source [4] |
| Public-sector carve-out | For US federal, state or local government customers the Agreement is varied by the Government AmendmentNoteGovernment Amendment at https://www.atlassian.com/legal/government-amendment | 20.14 | Atlassian Customer Agreement, effective 2026-10-01 | source [4] |
| Termination for breach | Termination for cause: a party must cure a material breach within 30 days after noticeNote"fails to cure a material breach of this Agreement (including a failure to pay fees) within 30 days after notice"; Customer terminating under 12.3 gets pre-paid, unused fees refunded | 12.3 | Atlassian Customer Agreement, effective 2026-10-01 | source [4] |
| Suspension | Atlassian may suspend for non-payment after giving no fewer than 10 days' written notice | 10.4 | Atlassian Customer Agreement, effective 2026-10-01 | source [4] |
| Refunds | Return policy: within 30 days of the initial Order, Customer may terminate that Product's Subscription Term for any or no reason and, on request, receive a refund | 10.3 | Atlassian Customer Agreement, effective 2026-10-01 | source [4] |
| Other | Termination on insolvency: either party may terminate if the other ceases operation without a successor, or seeks protection under bankruptcy, receivership, trust deed, creditors' arrangement or comparable proceeding, or one instituted against it is not dismissed within 60 days | 12.3(b), 12.3(c) | Atlassian Customer Agreement, effective 2026-10-01 | source [8] |
| Other | Order of precedence: the main body of the Agreement (Sections 1 to 21) controls, except that the Policies, Product-Specific Terms and DPA control for their specific subject matter; no Customer purchase order or business form terms applyNote"In the event of a conflict among the documents making up this Agreement, the main body of this Agreement (i.e., Sections 1 through 21, inclusive) will control" | 20.6, 9 | Atlassian Customer Agreement, effective 2026-10-01 | source [8] |
| Other | Free or Beta Products (free, fully discounted, trial, alpha, beta or early access): scope and term as Atlassian specifies; Atlassian may terminate or modify them at any time without liability; provided with no warranty, indemnity, SLA or support, liability capped at US$100 | 17.1, 17.2, 17.4 | Atlassian Customer Agreement, effective 2026-10-01 | source [8] |
| Payment terms | For direct purchases, fees and payment terms are specified in the Order; purchases through a Reseller are paid to the Reseller | 10.1(a), 10.1(b) | Atlassian Customer Agreement, effective 2026-10-01 | source [8] |
| Taxes | Fees exclusive of sales, use, GST, VAT, withholding and similar taxes; Customer pays all such taxes except on Atlassian's net income; where tax is withheld, Customer must provide the authority's remittance documentation with payment | 10.2 | Atlassian Customer Agreement, effective 2026-10-01 | source [8] |
| Liability cap | Each party's aggregate liability capped at amounts paid in the 12 months before the first event; data-security Special Claims capped at the lesser of 2x those amounts and US$5,000,000; Customer's fee and tax obligations are not limitedNoteExcluded Claims (restrictions, customer obligations, confidentiality breaches, third-party indemnity amounts) are uncapped | 14.2, 14.4 | Atlassian Customer Agreement, effective 2026-10-01 | source [8] |
| Governing law | Customers domiciled in Europe, the Middle East or Africa: laws and courts of the Republic of Ireland; elsewhere: California law, state and federal courts in San Francisco; CISG excluded | 20.4 | Atlassian Customer Agreement, effective 2026-10-01 | source [8] |
| Changes to the agreement | Atlassian may modify the Agreement by posting changes, using commercially reasonable efforts to post 30 days ahead; for paid subscriptions changes apply at the next Order or renewal, except for legal compliance or product changes, when Customer may terminate within 30 days of notice for a refund of pre-paid feesNoteFree subscriptions: modifications take effect during the current Subscription Term per Atlassian's notice | 20.9 | Atlassian Customer Agreement, effective 2026-10-01 | source [8] |
About
Atlassian sells cloud software for teams: Jira for planning and tracking work, Confluence for shared documents, Jira Service Management for service desks, and Trello and Opsgenie, which it acquired.[5] Its cloud apps are subscriptions priced per user or per agent each month, with a free plan for small teams, paid Standard and Premium tiers, and an Enterprise tier priced by quote from sales.[6] Atlassian Guard, its single sign-on and security add-on, is priced per user across an organisation's Atlassian accounts.[7]
Founded in 2002, Atlassian is listed on NASDAQ as TEAM.[5] Its cloud subscriptions run under the Atlassian Customer Agreement, which renews them automatically at Atlassian's then-current rates unless the customer gives notice.[4]
Sources
- About Us | Atlassian Vendor page.
- [1] Captured 24 Sep 2026.
- [5] Captured 16 Oct 2026.
- Atlassian Legal Vendor page.
- [2] Captured 24 Sep 2026.
- Wikidata: Atlassian Reference database.
- [3] Captured 24 Sep 2026.
- Atlassian Customer Agreement | Atlassian Published agreement.
- [4] Captured 26 Sep 2026.
- [8] Captured 21 Oct 2026.
- Service Collection pricing Vendor page.
- [6] Captured 16 Oct 2026.
- Atlassian Guard Pricing: Secure Solutions for Your Team Vendor page.
- [7] Captured 16 Oct 2026.