Jira Service Management
Atlassian · IT service management · Customer service
What the price is per
| Plan | Unit | Audience | Seats | Limits |
|---|---|---|---|---|
| Free | agent | team | 1 to 3 | Agents: 3 agents; Storage: 2 GB; Automation steps: 1,250 per subscription/month; Support: Community |
| Standard | agent | business | no minimum stated | Agents: 100,000 agents; Automation steps: 3,000 per user/month; Rovo credits: 250 per user/month; Indexed objects: 1,000 per user/month; Assets objects included: 5,000 objects |
| Premium | agent | business | no minimum stated | Automation steps: 6,500 per user/month; Rovo credits: 700 per user/month; Indexed objects: 2,500 per user/month; Assets objects included: 50,000 objects; Assisted conversations: 1,000 per month |
| Enterprise | agent | enterprise | no minimum stated | Automation steps: 9,500 per user/month; Rovo credits: 1,500 per user/month; Indexed objects: 6,250 per user/month; Assets objects included: 500,000 objects; Sites: 150 sites |
The unit is what one increment of the price buys, as the vendor words it: a user, a host, an endpoint, a thousand credits. Where a vendor's page does not say, the cell says so rather than guessing.
Sources
- Service Collection Pricing: Free and Paid Plans | Atlassian Vendor page.
- [1] Captured 24 Sep 2026.
- Service Collection Pricing: Free and Paid Plans | Atlassian Vendor page.
- [2] Captured 15 Oct 2026.