Freshworks
United States · 11 products · 10 with public prices from $9 per user / month · 1 by quote
Products
Customer service 3
- Freshchat Free plan; paid from $19 per agent / month, billed annually checked today
- Freshdesk From $19 per agent / month, billed annually checked today
- Freshdesk Omni From $29 per agent / month, billed annually checked today
CRM 2
- Freshsales From $9 per user / month, billed annually checked today
- Freshsales Suite From $9 per user / month, billed annually checked today
IT service management 2
- Freshservice From $19 per agent / month, billed annually checked today
- Freshservice for MSPs From $49 per agent / month, billed annually checked today
Contact center 1
- Freshcaller Free plan; paid from $15 per agent / month, billed annually checked today
Employee service management 1
- Freshservice for Business Teams From $49 per agent / month, billed annually checked today
IT asset management 1
- Freshservice for IT Asset Management Contact sales, no public price checked today
Marketing automation 1
- Freshmarketer Free plan; paid from $15 / month, billed annually checked today
Contract terms
- Auto-renewal
- Service Plans renew automatically for a period equal to the previous Subscription Term, at the same number of Users and Service Plan, unless a party gives notice
- Notice period
- written notice of non-renewal or downgrade at least 30 days prior to expiration of the Subscription Term
- Renewal uplift
- on renewal Freshworks adjusts Fees to reflect delivered innovation, general cost inflation and other factors; notified at least 30 days before renewal
- Uplift cap
- not stated
| Term | What the agreement says | Clause | Agreement | Source |
|---|---|---|---|---|
| Auto-renewal | Service Plans renew automatically for a period equal to the previous Subscription Term, at the same number of Users and Service Plan, unless a party gives noticeNote"Service Plans will automatically renew at the same number of Users and at the same Service Plan (including any add-ons), for a period equal to the previous Subscription Term" | Section 6(b) (Renewal) | Freshworks Terms of Service, effective 2026-04-01 | source [3] |
| Notice period | written notice of non-renewal or downgrade at least 30 days prior to expiration of the Subscription TermNote"Unless a party gives written notice of non-renewal or downgrade at least thirty (30) days prior to expiration of the relevant Subscription Term" | Section 6(b) (Renewal) | Freshworks Terms of Service, effective 2026-04-01 | source [3] |
| Renewal uplift | on renewal Freshworks adjusts Fees to reflect delivered innovation, general cost inflation and other factors; notified at least 30 days before renewalNote"Upon renewal, Freshworks will adjust the Fees to reflect delivered innovation, general cost inflation, and other relevant factors. Freshworks will notify Customer of any fee adjustments at least thirty (30) days before its renewal date" | Section 6(c) (Fee Adjustments) | Freshworks Terms of Service, effective 2026-04-01 | source [3] |
| Price protection | prior discounts or price protections do not apply on renewal if the Customer's Users, Service Plan or contract terms are reduced from the prior termNote"any discounts or price protections previously provided by Freshworks will not apply to renewal if Customer's overall number of Users, Service Plan (including any add-ons), or contract terms are reduced or lowered from the prior Subscription Term" | Section 6(c) (Fee Adjustments) | Freshworks Terms of Service, effective 2026-04-01 | source [3] |
| Payment terms | credit-card fees due immediately on invoice; other methods due in full within 30 days of invoice date or per the SOF; obligations non-cancelable and non-refundableNote"For credit card payments, payment is due immediately upon receipt of invoice ... payment is due and payable, in full, within thirty (30) days from the invoice date, or as stated in the applicable SOF. Payment obligations are non-cancelable, and non-refundable" | Section 5(a) (Fees and Payment) | Freshworks Terms of Service, effective 2026-04-01 | source [3] |
| Suspension | Freshworks may suspend access for late/non-payment, non-renewal, breach of use restrictions, or to address malware or a security incident, with noticeNote"Freshworks may suspend Customer's access ... (i) late payment/non-payment of undisputed Fees ... (ii) termination ... due to non-renewal ... (iii) ... breach of Section 2 (Use Restrictions); or (iv) ... to prevent or address ... Malicious Software ... a security incident" | Section 6(d) (Suspension) | Freshworks Terms of Service, effective 2026-04-01 | source [3] |
| Termination for breach | either party may terminate on a material breach uncured within 30 days of written notice, or immediately on the other party's bankruptcy or insolvencyNote"such other party materially breaches this Agreement and does not cure such breach within thirty (30) days of such notice, or (ii) immediately in the event the other party becomes the subject of a petition in bankruptcy" | Section 6(e) (Termination for Cause) | Freshworks Terms of Service, effective 2026-04-01 | source [3] |
| Liability cap | each party's aggregate liability will not exceed the Fees received by or payable to Freshworks in the applicable SOF in the 12 months preceding the claimNote"EXCEPT FOR AN ACTION BROUGHT FOR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, FRAUD, OR A PARTY'S INDEMNIFICATION OBLIGATIONS ... WILL NOT EXCEED THE FEES RECEIVED BY OR PAYABLE TO FRESHWORKS IN THE APPLICABLE SOF IN THE TWELVE MONTHS PRECEDING THE CLAIM" | Section 11(b) | Freshworks Terms of Service, effective 2026-04-01 | source [3] |
| Changes to the agreement | Freshworks may modify the Agreement; changes take effect on the Customer's next renewal or entry into a new SOF, with reasonable efforts to notifyNote"such changes become effective upon Customer's next renewal of the then-current Subscription Term or entry into a new Service Order Form. Freshworks will use reasonable efforts to notify Customer of such changes" | Modifications to this Agreement (preamble) | Freshworks Terms of Service, effective 2026-04-01 | source [3] |
| Governing law | State of California, without regard to conflict of laws; exclusive jurisdiction of state and federal courts in San Francisco County, CaliforniaNote"This Agreement is governed by the laws of the State of California without regard to conflict of laws principles. The parties hereby submit to the exclusive personal jurisdiction of the federal and state courts of the State of California, San Francisco County" | Section 12(i) (Governing Law) | Freshworks Terms of Service, effective 2026-04-01 | source [3] |
| Public-sector carve-out | for a US federal government customer the Service is a Commercial Item under FAR 12.212 / DFARS 227.7202, licensed with only the rights in this AgreementNote"this Service is a 'Commercial Item' ... Consistent with 48 C.F.R. Section 12.212 or 48 C.F.R. Section 227.7202-1 through 227.7202-4 ... the Service is licensed to Customer with only those rights as provided under the terms and conditions of this Agreement" | Section 12(l) (Federal Government End Use Restrictions) | Freshworks Terms of Service, effective 2026-04-01 | source [3] |
| Disputes | disputes are first determined by arbitration in San Francisco, California, administered by JAMS under its rulesNote"will first be determined by arbitration in San Francisco, California. The arbitration will be administered by JAMS pursuant to its arbitration rules and procedures" | Section 12(j) (Dispute Resolution) | Freshworks Terms of Service, effective 2026-04-01 | source [3] |
| Other | on termination Customer Data is available for export for 14 days after account closure; Freshworks may then retain it up to 3 months before deletionNote"Freshworks will make Customer Data available for export for fourteen (14) days from the effective date of the closure ... Freshworks reserves the right to retain Customer data for up to three (3) months before deleting all Customer Data" | Data Export and Retention (Section 7) | Freshworks Terms of Service, effective 2026-04-01 | source [3] |
| Other | termination on insolvency: either party may terminate immediately by written notice if the other becomes subject to a bankruptcy petition or any proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditorsNote"immediately in the event the other party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors" | Section 6(e)(ii) (Termination for Cause) | Freshworks Terms of Service, effective 2026-04-01 | source [8] |
| Other | order of precedence on conflict: first the SOF, second the Supplemental Terms, third the DPA, fourth this AgreementNote"the order of precedence will be, first, the SOF, second, the Supplemental Terms, third, the DPA, and fourth, this Agreement" | Section 12(c) (Entire Agreement) | Freshworks Terms of Service, effective 2026-04-01 | source [8] |
| Other | free trial: on expiry Freshworks may immediately suspend access; Customer must export its data before the trial ends or it is permanently deleted; no obligation to retain data beyond the trialNote"Customer must export Customer Data before the end of the free trial or Customer Data will be permanently deleted" | Section 6(f) (Free Trial Customers) | Freshworks Terms of Service, effective 2026-04-01 | source [8] |
| Taxes | Fees exclude taxes; Customer pays applicable direct or indirect Taxes, itemized where Freshworks must collect them; withholding (other than U.S. income tax) is grossed up; a valid exemption certificate must be provided before the invoice dateNote"Customer will gross up the payments so Freshworks receives the amount actually quoted and invoiced" | Section 5(d) (Applicable Taxes) | Freshworks Terms of Service, effective 2026-04-01 | source [8] |
| Disputes | no suspension or termination for non-payment while Customer disputes charges reasonably and in good faith; unresolved after 30 days Freshworks may seek its remedies; undisputed amounts must be paid in fullNote"If the parties are unable to resolve such a dispute within thirty (30) days, Freshworks will have the right to seek any remedies it may have" | Section 5(c) (Payment Disputes) | Freshworks Terms of Service, effective 2026-04-01 | source [8] |
| Other | during the Subscription Term Customer may not reduce its User or Asset Unit count or downgrade its Service PlanNote"During the Subscription Term, the Customer shall not be permitted: (i) reduce their User or Asset Unit count, or (ii) downgrade their Service Plan" | Section 5(a) (Fees and Payment) | Freshworks Terms of Service, effective 2026-04-01 | source [8] |
| Suspension | access may be suspended when undisputed Fees are more than 30 days overdue, after written notice, until paid in fullNote"If undisputed Fees are more than thirty (30) days overdue, then, following written notification from Freshworks, Freshworks may suspend Customer's access" | Section 5(b) (Late Payments) | Freshworks Terms of Service, effective 2026-04-01 | source [8] |
| Other | purchases through a reseller or marketplace (Channel Partner) remain subject to this Agreement; fees and taxes are payable to the Channel Partner, which may pay service credits and refundsNote"all fees payable (including all applicable Taxes) for such use will be payable to the Channel Partner" | Section 5(f) (Purchases from Channel Partners) | Freshworks Terms of Service, effective 2026-04-01 | source [8] |
About
Freshworks sells cloud software for IT and employee service, customer service and CRM, led by Freshservice and Freshdesk and alongside Freshchat, Freshcaller, Freshsales and Freshmarketer.[1][2] Its customer contract is the Freshworks Terms of Service with Freshworks Inc., a Delaware corporation whose notice address is in San Mateo, California.[3][6]
Sources
- About Freshworks: Empowering Businesses with Intuitive SaaS Solutions Vendor page.
- [1] Captured 26 Sep 2026.
- Freshworks Products: IT, Customer Service & CRM Solutions Vendor page.
- [2] Captured 26 Sep 2026.
- Freshworks Terms Published agreement.
- [3] Captured 26 Sep 2026.
- [8] Captured 21 Oct 2026.
- Legal Vendor page.
- [4] Captured 26 Sep 2026.
- Wikidata: Freshworks Reference database.
- [5] Captured 26 Sep 2026.
- Wikidata: Freshworks Reference database.
- [6] Captured 26 Sep 2026.
- Wikidata: San Mateo Reference database.
- [7] Captured 26 Sep 2026.