Freshdesk Omni

Plan or add-on	Price
Growth	billed annually $29[1] per agent / month
Pro	billed annually $79[1] per agent / month
Enterprise	billed annually $119[1] per agent / month
Freddy AI CopilotAdd-on to Pro, Enterprise, per agent	billed annually $29[1] per agent / month
Additional AI Agent sessionsAdd-on to all plans, per 100 sessions	usage-based $49[1] per 100 sessions
Day passes (Growth)Add-on to Growth, per pass	usage-based $5[1] per pass
Day passes (Pro)Add-on to Pro, per pass	usage-based $10[1] per pass
Day passes (Enterprise)Add-on to Enterprise, per pass	usage-based $15[1] per pass
Connector app tasksAdd-on to all plans, per 5,000 tasks	usage-based $80[1] per 5,000 tasks
MCP actionsAdd-on to all plans, per 1,000 actions	usage-based $15[1] per 1,000 actions

The record

Checked today 23 Oct 2026

Prices last checked 23 Oct 2026.

First read: 26 Sep 2026
Prices tracked: 10
Changes seen: none yet
Sources: 5 captured, hashed

Open the vendor's pricing page

What each plan includes

	Growth	Pro	Enterprise
Included AI Agent sessions	500 sessions	500 sessions	500 sessions
Included MCP actions	1,200 actions per year	6,000 actions per year	12,000 actions per year
Collaborators	·	5,000 collaborators	5,000 collaborators

A dot means the vendor does not say.

Every row we hold (10)

One row per price seen: list, promotional and regional prices are separate rows, and channels that disagree sit side by side. Nothing is averaged or overwritten.

Growth

Price	Where	Billing	Type	Channel	Source
$29 per agent / month	–	billed annually	List price	Vendor's own site	source [1]

Pro

Price	Where	Billing	Type	Channel	Source
$79 per agent / month	–	billed annually	List price	Vendor's own site	source [1]

Enterprise

Price	Where	Billing	Type	Channel	Source
$119 per agent / month	–	billed annually	List price	Vendor's own site	source [1]

Freddy AI Copilot

Price	Where	Billing	Type	Channel	Source
$29 per agent / monthPro and Enterprise only	–	billed annually	List price	Vendor's own site	source [1]

Additional AI Agent sessions

Price	Where	Billing	Type	Channel	Source
$49 per 100 sessionsafter 500 sessions included once per account	–	usage-based	List price	Vendor's own site	source [1]

Day passes (Growth)

Price	Where	Billing	Type	Channel	Source
$5 per pass	–	usage-based	List price	Vendor's own site	source [1]

Day passes (Pro)

Price	Where	Billing	Type	Channel	Source
$10 per pass	–	usage-based	List price	Vendor's own site	source [1]

Day passes (Enterprise)

Price	Where	Billing	Type	Channel	Source
$15 per pass	–	usage-based	List price	Vendor's own site	source [1]

Connector app tasks

Price	Where	Billing	Type	Channel	Source
$80 per 5,000 tasks	–	usage-based	List price	Vendor's own site	source [1]

MCP actions

Price	Where	Billing	Type	Channel	Source
$15 per 1,000 actions	–	usage-based	List price	Vendor's own site	source [1]

About

Freshdesk Omni is Freshworks' omnichannel customer service help desk, joining ticketing, messaging and voice in one agent workspace.^[1] It is priced per agent per month across three plans (Growth, Pro and Enterprise) with no free plan and a 14-day trial; AI Agent sessions, day passes (one agent for one day), connector tasks and MCP actions are sold as add-on packs.^[1]

Referenced by

Integrates with Freshsales verified sourced there

Sources

Freshdesk Omni Customer Support Software Pricing & Plans | Freshworks Vendor page.
- [1] Captured 26 Sep 2026.
Freshworks Slack Integration | Freshworks Marketplace Marketplace listing.
- [2] Captured 26 Sep 2026.
Freshworks Microsoft Teams Integration | Freshworks Marketplace Marketplace listing.
- [3] Captured 26 Sep 2026.
Freshworks Freshdesk for Salesforce Integration | Freshworks Marketplace Marketplace listing.
- [4] Captured 26 Sep 2026.
Freshworks Atlassian JIRA Legacy Integration | Freshworks Marketplace Marketplace listing.
- [5] Captured 26 Sep 2026.

Version 5, updated 16 Oct 2026 (7 days ago) JSON Report an error