Freshdesk Omni
Freshworks · Customer service
Tracked since 26 Sep 2026 · no price changes
Change events
No price changes since we started watching on 26 Sep 2026; we re-check daily.
Tracking began 26 Sep 2026
Price changes across every vendor we watch are on the price changes page.
Every price we have seen
10 observations since we started watching. Nothing is overwritten: a new capture with a different price is a new row, and the row it replaced stays, marked with the day it was replaced.
Growth
Unchanged since first seen 26 Sep 2026
| Price | Observed | Where | Billing | Type | Channel | Source |
|---|---|---|---|---|---|---|
| $29 per agent / month | Current | – | billed annually | List price | Vendor's own site | source [1] |
Pro
Unchanged since first seen 26 Sep 2026
| Price | Observed | Where | Billing | Type | Channel | Source |
|---|---|---|---|---|---|---|
| $79 per agent / month | Current | – | billed annually | List price | Vendor's own site | source [1] |
Enterprise
Unchanged since first seen 26 Sep 2026
| Price | Observed | Where | Billing | Type | Channel | Source |
|---|---|---|---|---|---|---|
| $119 per agent / month | Current | – | billed annually | List price | Vendor's own site | source [1] |
Freddy AI Copilot
Unchanged since first seen 26 Sep 2026
| Price | Observed | Where | Billing | Type | Channel | Source |
|---|---|---|---|---|---|---|
| $29 per agent / monthPro and Enterprise only | Current | – | billed annually | List price | Vendor's own site | source [1] |
Additional AI Agent sessions
Unchanged since first seen 26 Sep 2026
| Price | Observed | Where | Billing | Type | Channel | Source |
|---|---|---|---|---|---|---|
| $49 per 100 sessionsafter 500 sessions included once per account | Current | – | usage-based | List price | Vendor's own site | source [1] |
Day passes (Growth)
Unchanged since first seen 26 Sep 2026
| Price | Observed | Where | Billing | Type | Channel | Source |
|---|---|---|---|---|---|---|
| $5 per pass | Current | – | usage-based | List price | Vendor's own site | source [1] |
Day passes (Pro)
Unchanged since first seen 26 Sep 2026
| Price | Observed | Where | Billing | Type | Channel | Source |
|---|---|---|---|---|---|---|
| $10 per pass | Current | – | usage-based | List price | Vendor's own site | source [1] |
Day passes (Enterprise)
Unchanged since first seen 26 Sep 2026
| Price | Observed | Where | Billing | Type | Channel | Source |
|---|---|---|---|---|---|---|
| $15 per pass | Current | – | usage-based | List price | Vendor's own site | source [1] |
Connector app tasks
Unchanged since first seen 26 Sep 2026
| Price | Observed | Where | Billing | Type | Channel | Source |
|---|---|---|---|---|---|---|
| $80 per 5,000 tasks | Current | – | usage-based | List price | Vendor's own site | source [1] |
MCP actions
Unchanged since first seen 26 Sep 2026
| Price | Observed | Where | Billing | Type | Channel | Source |
|---|---|---|---|---|---|---|
| $15 per 1,000 actionsbeyond the plan's yearly allowance | Current | – | usage-based | List price | Vendor's own site | source [1] |
Sources
- Freshdesk Omni Customer Support Software Pricing & Plans | Freshworks Vendor page.
- [1] Captured 26 Sep 2026.
- Freshworks Slack Integration | Freshworks Marketplace Marketplace listing.
- [2] Captured 26 Sep 2026.
- Freshworks Microsoft Teams Integration | Freshworks Marketplace Marketplace listing.
- [3] Captured 26 Sep 2026.
- Freshworks Freshdesk for Salesforce Integration | Freshworks Marketplace Marketplace listing.
- [4] Captured 26 Sep 2026.
- Freshworks Atlassian JIRA Legacy Integration | Freshworks Marketplace Marketplace listing.
- [5] Captured 26 Sep 2026.