Freshdesk Omni
Freshworks · Customer service
What the price is per
| Plan | Unit | Audience | Seats | Limits |
|---|---|---|---|---|
| Growth | agent | team | no minimum stated | Included AI Agent sessions: 500 sessions; Included MCP actions: 1,200 actions per year |
| Pro | agent | business | no minimum stated | Included AI Agent sessions: 500 sessions; Included MCP actions: 6,000 actions per year; Collaborators: 5,000 collaborators |
| Enterprise | agent | enterprise | no minimum stated | Included AI Agent sessions: 500 sessions; Included MCP actions: 12,000 actions per year; Collaborators: 5,000 collaborators |
The unit is what one increment of the price buys, as the vendor words it: a user, a host, an endpoint, a thousand credits. Where a vendor's page does not say, the cell says so rather than guessing.
Sources
- Freshdesk Omni Customer Support Software Pricing & Plans | Freshworks Vendor page.
- [1] Captured 26 Sep 2026.
- Freshworks Slack Integration | Freshworks Marketplace Marketplace listing.
- [2] Captured 26 Sep 2026.
- Freshworks Microsoft Teams Integration | Freshworks Marketplace Marketplace listing.
- [3] Captured 26 Sep 2026.
- Freshworks Freshdesk for Salesforce Integration | Freshworks Marketplace Marketplace listing.
- [4] Captured 26 Sep 2026.
- Freshworks Atlassian JIRA Legacy Integration | Freshworks Marketplace Marketplace listing.
- [5] Captured 26 Sep 2026.