{"type":"vendor","key":"freshworks","title":"Freshworks","url":"https://enterpricey.com/freshworks","version":6,"updated_at":"2026-10-21T23:55:56.600Z","indexable":true,"data":{"about":"Freshworks sells cloud software for IT and employee service, customer service and CRM, led by Freshservice and Freshdesk and alongside Freshchat, Freshcaller, Freshsales and Freshmarketer.[^about][^products] Its customer contract is the Freshworks Terms of Service with Freshworks Inc., a Delaware corporation whose notice address is in San Mateo, California.[^terms][^wikidata]","terms":[{"note":"\"Service Plans will automatically renew at the same number of Users and at the same Service Plan (including any add-ons), for a period equal to the previous Subscription Term\"","term":"auto_renew","value":"Service Plans renew automatically for a period equal to the previous Subscription Term, at the same number of Users and Service Plan, unless a party gives notice","clause":"Section 6(b) (Renewal)","source":"^terms","agreement":"Freshworks Terms of Service, effective 2026-04-01"},{"note":"\"Unless a party gives written notice of non-renewal or downgrade at least thirty (30) days prior to expiration of the relevant Subscription Term\"","term":"notice_period","value":"written notice of non-renewal or downgrade at least 30 days prior to expiration of the Subscription Term","clause":"Section 6(b) (Renewal)","source":"^terms","agreement":"Freshworks Terms of Service, effective 2026-04-01"},{"note":"\"Upon renewal, Freshworks will adjust the Fees to reflect delivered innovation, general cost inflation, and other relevant factors. 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Malicious Software ... a security incident\"","term":"suspension","value":"Freshworks may suspend access for late/non-payment, non-renewal, breach of use restrictions, or to address malware or a security incident, with notice","clause":"Section 6(d) (Suspension)","source":"^terms","agreement":"Freshworks Terms of Service, effective 2026-04-01"},{"note":"\"such other party materially breaches this Agreement and does not cure such breach within thirty (30) days of such notice, or (ii) immediately in the event the other party becomes the subject of a petition in bankruptcy\"","term":"termination_for_breach","value":"either party may terminate on a material breach uncured within 30 days of written notice, or immediately on the other party's bankruptcy or insolvency","clause":"Section 6(e) (Termination for Cause)","source":"^terms","agreement":"Freshworks Terms of Service, effective 2026-04-01"},{"note":"\"EXCEPT FOR AN ACTION BROUGHT FOR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, FRAUD, OR A PARTY'S INDEMNIFICATION OBLIGATIONS ... WILL NOT EXCEED THE FEES RECEIVED BY OR PAYABLE TO FRESHWORKS IN THE APPLICABLE SOF IN THE TWELVE MONTHS PRECEDING THE CLAIM\"","term":"liability_cap","value":"each party's aggregate liability will not exceed the Fees received by or payable to Freshworks in the applicable SOF in the 12 months preceding the claim","clause":"Section 11(b)","source":"^terms","agreement":"Freshworks Terms of Service, effective 2026-04-01"},{"note":"\"such changes become effective upon Customer's next renewal of the then-current Subscription Term or entry into a new Service Order Form. 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Cite enterpricey.com. No bulk copies."}