Contact Center

Plan or add-on	Billed annually
Zendesk Contact Center	$83[1] per agent / month
Minutes BlockAdd-on to Zendesk Contact Center, per agent	$33[1] per agent / month
CopilotAdd-on to Zendesk Contact Center, per agent	$50[1] per agent / month
Quality AssuranceAdd-on to Zendesk Contact Center, per agent	$35[1] per agent / month
Workforce Engagement BundleAdd-on to Zendesk Contact Center, per agent	$50[1] per agent / month

USD. List prices from the vendor's own page.

Priced only in another currency (see all prices): AWS added services, Amazon Connect Telephony Usage.

The record

Checked today 23 Oct 2026

Prices last checked 23 Oct 2026.

First read: 26 Sep 2026
Prices tracked: 7
Changes seen: none yet
Sources: 2 captured, hashed

Open the vendor's pricing page

What each plan includes

Zendesk Contact Center
Included Minutes Blocks	1 per agent/month [1]1,000 minutes per agent each month

Every row we hold (7)

One row per price seen: list, promotional and regional prices are separate rows, and channels that disagree sit side by side. Nothing is averaged or overwritten.

Zendesk Contact Center

Price	Where	Billing	Type	Channel	Source
$83 per agent / monthcharged on top of a Zendesk Suite plan; Premier plan also required; includes 1,000 minutes per agent a month	–	billed annually	List price	Vendor's own site	source [1]

Minutes Block

Price	Where	Billing	Type	Channel	Source
$33 per agent / month1,000 extra minutes; must be bought for every agent	–	billed annually	List price	Vendor's own site	source [1]

Copilot

Price	Where	Billing	Type	Channel	Source
$50 per agent / month	–	billed annually	List price	Vendor's own site	source [1]

Quality Assurance

Price	Where	Billing	Type	Channel	Source
$35 per agent / month	–	billed annually	List price	Vendor's own site	source [1]

Workforce Engagement Bundle

Price	Where	Billing	Type	Channel	Source
$50 per agent / month	–	billed annually	List price	Vendor's own site	source [1]

AWS added services

Price	Where	Billing	Type	Channel	Source
Contact salesbilled on consumption; rate quoted by sales	–	usage-based	Contact sales	Vendor's own site	source [2]

Amazon Connect Telephony Usage

Price	Where	Billing	Type	Channel	Source
Contact sales	–	usage-based	Contact sales	Vendor's own site	source [2]

About

Contact Center is Zendesk's voice and contact-centre product built with Amazon Connect, sold as an add-on to a Zendesk Suite plan.^[1] It is priced per agent per month on annual billing on top of the Suite plan, with one block of call minutes included per agent; extra minute blocks are sold per agent, and AWS services and telephony are charged on consumption at rates quoted by sales.^[1]^[2]

Sources

Zendesk Contact Center Pricing | $83+ any Suite plan Vendor page.
- [1] Captured 26 Sep 2026.
- [2] Captured 28 Sep 2026.

Version 8, updated 15 Oct 2026 (8 days ago) JSON Report an error