Contact Center
Zendesk · Contact center
Tracked since 26 Sep 2026 · no price changes
Change events
No price changes since we started watching on 26 Sep 2026; we re-check daily.
Tracking began 26 Sep 2026
Price changes across every vendor we watch are on the price changes page.
Every price we have seen
7 observations since we started watching. Nothing is overwritten: a new capture with a different price is a new row, and the row it replaced stays, marked with the day it was replaced.
Zendesk Contact Center
Unchanged since first seen 26 Sep 2026 · last confirmed 28 Sep 2026
| Price | Observed | Where | Billing | Type | Channel | Source |
|---|---|---|---|---|---|---|
| $83 per agent / monthcharged on top of a Zendesk Suite plan; Premier plan also required; includes 1,000 minutes per agent a month | Current | – | billed annually | List price | Vendor's own site | source [1] |
Minutes Block
Unchanged since first seen 26 Sep 2026 · last confirmed 28 Sep 2026
| Price | Observed | Where | Billing | Type | Channel | Source |
|---|---|---|---|---|---|---|
| $33 per agent / month1,000 extra minutes; must be bought for every agent | Current | – | billed annually | List price | Vendor's own site | source [1] |
Copilot
Unchanged since first seen 26 Sep 2026 · last confirmed 28 Sep 2026
| Price | Observed | Where | Billing | Type | Channel | Source |
|---|---|---|---|---|---|---|
| $50 per agent / monthfor Professional plans and above | Current | – | billed annually | List price | Vendor's own site | source [1] |
Quality Assurance
Unchanged since first seen 26 Sep 2026 · last confirmed 28 Sep 2026
| Price | Observed | Where | Billing | Type | Channel | Source |
|---|---|---|---|---|---|---|
| $35 per agent / month | Current | – | billed annually | List price | Vendor's own site | source [1] |
Workforce Engagement Bundle
Unchanged since first seen 26 Sep 2026 · last confirmed 28 Sep 2026
| Price | Observed | Where | Billing | Type | Channel | Source |
|---|---|---|---|---|---|---|
| $50 per agent / month | Current | – | billed annually | List price | Vendor's own site | source [1] |
AWS added services
Unchanged since first seen 28 Sep 2026
| Price | Observed | Where | Billing | Type | Channel | Source |
|---|---|---|---|---|---|---|
| Contact salesbilled on consumption; rate quoted by sales | Current | – | usage-based | Contact sales | Vendor's own site | source [2] |
Amazon Connect Telephony Usage
Unchanged since first seen 28 Sep 2026
| Price | Observed | Where | Billing | Type | Channel | Source |
|---|---|---|---|---|---|---|
| Contact salesbilled on consumption; rate quoted by sales | Current | – | usage-based | Contact sales | Vendor's own site | source [2] |
Sources
- Zendesk Contact Center Pricing | $83+ any Suite plan Vendor page.
- [1] Captured 26 Sep 2026.
- [2] Captured 28 Sep 2026.