{"type":"product","key":"zendesk/contact-center","title":"Contact Center","url":"https://enterpricey.com/zendesk/contact-center/pricing","version":8,"updated_at":"2026-10-15T09:56:38.205Z","indexable":true,"data":{"about":"Contact Center is Zendesk's voice and contact-centre product built with Amazon Connect, sold as an add-on to a Zendesk Suite plan.[^cc-pricing] It is priced per agent per month on annual billing on top of the Suite plan, with one block of call minutes included per agent; extra minute blocks are sold per agent, and AWS services and telephony are charged on consumption at rates quoted by sales.[^cc-pricing][^cc-pricing-2]","plans":[{"from":null,"name":"Zendesk Contact Center","note":"Added on top of any Zendesk Suite plan; built with Amazon Connect; purchased through Sales","plan":"contact-center","rank":1,"unit":"agent","until":null,"source":"^cc-pricing","status":"active","audience":"business","seat_max":null,"seat_min":null,"unit_kind":"seat","buyer_note":null,"former_names":null,"custom_priced":false,"primary_component":null}],"addons":[{"kind":"add_on","name":"Minutes Block","note":"1,000 Contact Center minutes per block","unit":"agent","addon":"minutes-block","source":"^cc-pricing","unit_kind":"seat","applies_to":["contact-center"],"buyer_note":"1,000 contact center minutes per block, bought for every agent","primary_component":null},{"kind":"add_on","name":"Copilot","note":"Featured add-on; AI assistant, addable to Professional and higher plans","unit":"agent","addon":"copilot","source":"^cc-pricing","unit_kind":"seat","applies_to":["contact-center"],"buyer_note":"for Professional plans and above","primary_component":null},{"kind":"add_on","name":"Quality Assurance","note":"Featured add-on; automated QA across conversations","unit":"agent","addon":"quality-assurance","source":"^cc-pricing","unit_kind":"seat","applies_to":["contact-center"],"buyer_note":null,"primary_component":null},{"kind":"add_on","name":"Workforce Engagement Bundle","note":"Featured add-on; WEM tools for staffing and scheduling","unit":"agent","addon":"workforce-engagement-bundle","source":"^cc-pricing","unit_kind":"seat","applies_to":["contact-center"],"buyer_note":null,"primary_component":null},{"kind":"add_on","name":"AWS added services","note":"Additional AWS services billed on consumption; rate quoted through Sales","unit":"not stated","addon":"aws-added-services","source":"^cc-pricing-2","unit_kind":null,"applies_to":["contact-center"],"buyer_note":null,"primary_component":null},{"kind":"add_on","name":"Amazon Connect Telephony Usage","note":"Amazon Connect based telephony billed on consumption; rate quoted through Sales","unit":"not stated","addon":"amazon-connect-telephony","source":"^cc-pricing-2","unit_kind":null,"applies_to":["contact-center"],"buyer_note":null,"primary_component":null}],"limits":[{"item":"contact-center","note":"One Minutes Block (1,000 Contact Center minutes) included per user per month","unit":null,"value":"1 per agent/month","metric":"included Minutes Blocks","source":"^cc-pricing","buyer_note":"1,000 minutes per agent each month"}],"identity":{"name":"Contact Center","status":"active","vendor":"vendor/zendesk","aliases":["Zendesk Contact Center","Zendesk for Contact Center"],"categories":["category/contact-center"],"deployment":["cloud"],"pricing_url":"https://www.zendesk.com/pricing/contact-center/","pricing_model":["per_seat","per_usage","contact_sales"]},"freshness":{"next_review":"2026-11-12","last_verified":"2026-09-28","review_interval_days":45},"relations":[{"from":null,"note":"Pricing page: combine any Zendesk Customer Service Suite plan with Contact Center; a Suite plan and Premier plan are required","role":"add_on_to","until":null,"source":"^cc-pricing","status":"verified","target":"product/zendesk/customer-service","buyer_note":"requires a Suite plan and the Premier plan"},{"from":null,"note":"Pricing page: combine any Zendesk Employee Service Suite plan with Contact Center","role":"add_on_to","until":null,"source":"^cc-pricing","status":"verified","target":"product/zendesk/employee-service","buyer_note":null}],"references":[{"ref":"cc-pricing","url":"https://www.zendesk.com/pricing/contact-center/","hash":"sha256:5c52eaf9c899c10bfa0eca3e6be592aa21924a75083ee42a92fa700605cd3392","kind":"vendor_page","title":"Zendesk Contact Center Pricing | $83+ any Suite plan","locator":"Plan card \"Zendesk Contact Center\" and \"Minutes Block\"; FAQ","screenshot":null,"captured_at":"2026-09-26T19:45:44Z","verified_by":null,"extracted_by":"bot / claude-opus-5-5"},{"ref":"cc-pricing-2","url":"https://www.zendesk.com/pricing/contact-center/","hash":"sha256:8edd5a27f1fecdd2a606d84ece88c17a38a34e6f06713bfac9d961162caaea27","kind":"vendor_page","title":"Zendesk Contact Center Pricing | $83+ any Suite plan","locator":"Feature blocks \"AWS added services\" and \"Amazon Connect Telephony Usage\"; FAQ \"How is pricing structured\"","screenshot":null,"captured_at":"2026-09-28T12:01:04Z","verified_by":null,"extracted_by":"bot / claude-opus-4-8"}],"observations":[{"item":"contact-center","note":"\"$83 + any Suite plan agent/month paid yearly\"; requires a Zendesk Suite plan and Premier plan; AWS added services and Amazon Connect telephony billed on consumption","unit":"agent","amount":83,"period":"month","region":null,"seller":null,"source":"^cc-pricing","billing":"annual","channel":"vendor_page","contract":null,"currency":"USD","component":null,"buyer_note":"charged on top of a Zendesk Suite plan; Premier plan also required; includes 1,000 minutes per agent a month","buyer_type":null,"price_type":"list","observed_at":"2026-09-26","promo_terms":null,"promo_until":null},{"item":"minutes-block","note":"\"$33 agent/month paid yearly\"; additional Minutes Block (1,000 Contact Center minutes); must be bought in equal quantity for every user","unit":"agent","amount":33,"period":"month","region":null,"seller":null,"source":"^cc-pricing","billing":"annual","channel":"vendor_page","contract":null,"currency":"USD","component":null,"buyer_note":"1,000 extra minutes; must be bought for every agent","buyer_type":null,"price_type":"list","observed_at":"2026-09-26","promo_terms":null,"promo_until":null},{"item":"copilot","note":"Featured add-on \"Copilot\"; can be added to Professional and higher plan levels","unit":"agent","amount":50,"period":"month","region":null,"seller":null,"source":"^cc-pricing","billing":"annual","channel":"vendor_page","contract":null,"currency":"USD","component":null,"buyer_note":"for Professional plans and above","buyer_type":null,"price_type":"list","observed_at":"2026-09-26","promo_terms":null,"promo_until":null},{"item":"quality-assurance","note":"Featured add-on \"Quality Assurance\"","unit":"agent","amount":35,"period":"month","region":null,"seller":null,"source":"^cc-pricing","billing":"annual","channel":"vendor_page","contract":null,"currency":"USD","component":null,"buyer_note":null,"buyer_type":null,"price_type":"list","observed_at":"2026-09-26","promo_terms":null,"promo_until":null},{"item":"workforce-engagement-bundle","note":"Featured add-on \"Workforce Engagement Bundle\"","unit":"agent","amount":50,"period":"month","region":null,"seller":null,"source":"^cc-pricing","billing":"annual","channel":"vendor_page","contract":null,"currency":"USD","component":null,"buyer_note":null,"buyer_type":null,"price_type":"list","observed_at":"2026-09-26","promo_terms":null,"promo_until":null},{"item":"aws-added-services","note":"\"AWS added services ... consumption based pricing\"; tooltip \"Charged on a consumption basis\"; no rate published, quoted through Sales","unit":null,"amount":null,"period":"usage","region":null,"seller":null,"source":"^cc-pricing-2","billing":"usage","channel":"vendor_page","contract":null,"currency":null,"component":null,"buyer_note":"billed on consumption; rate quoted by sales","buyer_type":null,"price_type":"contact_sales","observed_at":"2026-09-28","promo_terms":null,"promo_until":null},{"item":"amazon-connect-telephony","note":"\"Amazon Connect Telephony Usage ... billed based on consumption\"; no rate published, quoted through Sales","unit":null,"amount":null,"period":"usage","region":null,"seller":null,"source":"^cc-pricing-2","billing":"usage","channel":"vendor_page","contract":null,"currency":null,"component":null,"buyer_note":"billed on consumption; rate quoted by sales","buyer_type":null,"price_type":"contact_sales","observed_at":"2026-09-28","promo_terms":null,"promo_until":null}]},"derived":{"observations":[{"id":"560baa92-0495-4bef-af46-fc5b59d7a028","entity_id":"7c8e725e-eaa0-432d-9faa-335cad029b58","product_key":"zendesk/contact-center","vendor_key":"zendesk","row_index":0,"item":"contact-center","item_kind":"plan","amount":"83.0000","currency":"USD","unit":"agent","period":"month","billing":"annual","channel":"vendor_page","price_type":"list","promo_terms":null,"region":null,"buyer_type":null,"observed_at":"2026-09-26T00:00:00.000Z","source_ref":"cc-pricing","source_url":"https://www.zendesk.com/pricing/contact-center/","source_captured_at":"2026-09-26T19:45:44.000Z","source_hash":"sha256:5c52eaf9c899c10bfa0eca3e6be592aa21924a75083ee42a92fa700605cd3392","note":"\"$83 + any Suite plan agent/month paid yearly\"; requires a Zendesk Suite plan and Premier plan; AWS added services and Amazon Connect telephony billed on consumption","version_id":"5e126ad8-6430-4240-a5ed-0b6b03aed6d0","component":null,"promo_until":null,"seller":null,"contract":null,"buyer_note":"charged on top of a Zendesk Suite plan; Premier plan also required; includes 1,000 minutes per agent a month"},{"id":"fe59694a-e77a-43ac-8e92-a3c381eb5bf2","entity_id":"7c8e725e-eaa0-432d-9faa-335cad029b58","product_key":"zendesk/contact-center","vendor_key":"zendesk","row_index":1,"item":"minutes-block","item_kind":"addon","amount":"33.0000","currency":"USD","unit":"agent","period":"month","billing":"annual","channel":"vendor_page","price_type":"list","promo_terms":null,"region":null,"buyer_type":null,"observed_at":"2026-09-26T00:00:00.000Z","source_ref":"cc-pricing","source_url":"https://www.zendesk.com/pricing/contact-center/","source_captured_at":"2026-09-26T19:45:44.000Z","source_hash":"sha256:5c52eaf9c899c10bfa0eca3e6be592aa21924a75083ee42a92fa700605cd3392","note":"\"$33 agent/month paid yearly\"; additional Minutes Block (1,000 Contact Center minutes); must be bought in equal quantity for every user","version_id":"5e126ad8-6430-4240-a5ed-0b6b03aed6d0","component":null,"promo_until":null,"seller":null,"contract":null,"buyer_note":"1,000 extra minutes; must be bought for every agent"},{"id":"7b799fc5-cdd0-4a66-ab79-0f4b17ca5fbe","entity_id":"7c8e725e-eaa0-432d-9faa-335cad029b58","product_key":"zendesk/contact-center","vendor_key":"zendesk","row_index":2,"item":"copilot","item_kind":"addon","amount":"50.0000","currency":"USD","unit":"agent","period":"month","billing":"annual","channel":"vendor_page","price_type":"list","promo_terms":null,"region":null,"buyer_type":null,"observed_at":"2026-09-26T00:00:00.000Z","source_ref":"cc-pricing","source_url":"https://www.zendesk.com/pricing/contact-center/","source_captured_at":"2026-09-26T19:45:44.000Z","source_hash":"sha256:5c52eaf9c899c10bfa0eca3e6be592aa21924a75083ee42a92fa700605cd3392","note":"Featured add-on \"Copilot\"; can be added to Professional and higher plan levels","version_id":"5e126ad8-6430-4240-a5ed-0b6b03aed6d0","component":null,"promo_until":null,"seller":null,"contract":null,"buyer_note":"for Professional plans and above"},{"id":"b9c0842c-70ad-437c-93db-b1337122b339","entity_id":"7c8e725e-eaa0-432d-9faa-335cad029b58","product_key":"zendesk/contact-center","vendor_key":"zendesk","row_index":3,"item":"quality-assurance","item_kind":"addon","amount":"35.0000","currency":"USD","unit":"agent","period":"month","billing":"annual","channel":"vendor_page","price_type":"list","promo_terms":null,"region":null,"buyer_type":null,"observed_at":"2026-09-26T00:00:00.000Z","source_ref":"cc-pricing","source_url":"https://www.zendesk.com/pricing/contact-center/","source_captured_at":"2026-09-26T19:45:44.000Z","source_hash":"sha256:5c52eaf9c899c10bfa0eca3e6be592aa21924a75083ee42a92fa700605cd3392","note":"Featured add-on \"Quality Assurance\"","version_id":"5e126ad8-6430-4240-a5ed-0b6b03aed6d0","component":null,"promo_until":null,"seller":null,"contract":null,"buyer_note":null},{"id":"acff2456-2f4a-410b-b0e6-c48332f00117","entity_id":"7c8e725e-eaa0-432d-9faa-335cad029b58","product_key":"zendesk/contact-center","vendor_key":"zendesk","row_index":4,"item":"workforce-engagement-bundle","item_kind":"addon","amount":"50.0000","currency":"USD","unit":"agent","period":"month","billing":"annual","channel":"vendor_page","price_type":"list","promo_terms":null,"region":null,"buyer_type":null,"observed_at":"2026-09-26T00:00:00.000Z","source_ref":"cc-pricing","source_url":"https://www.zendesk.com/pricing/contact-center/","source_captured_at":"2026-09-26T19:45:44.000Z","source_hash":"sha256:5c52eaf9c899c10bfa0eca3e6be592aa21924a75083ee42a92fa700605cd3392","note":"Featured add-on \"Workforce Engagement Bundle\"","version_id":"5e126ad8-6430-4240-a5ed-0b6b03aed6d0","component":null,"promo_until":null,"seller":null,"contract":null,"buyer_note":null},{"id":"986a47e3-2fba-44d1-947c-bf75f1a42981","entity_id":"7c8e725e-eaa0-432d-9faa-335cad029b58","product_key":"zendesk/contact-center","vendor_key":"zendesk","row_index":5,"item":"aws-added-services","item_kind":"addon","amount":null,"currency":null,"unit":null,"period":"usage","billing":"usage","channel":"vendor_page","price_type":"contact_sales","promo_terms":null,"region":null,"buyer_type":null,"observed_at":"2026-09-28T00:00:00.000Z","source_ref":"cc-pricing-2","source_url":"https://www.zendesk.com/pricing/contact-center/","source_captured_at":"2026-09-28T12:01:04.000Z","source_hash":"sha256:8edd5a27f1fecdd2a606d84ece88c17a38a34e6f06713bfac9d961162caaea27","note":"\"AWS added services ... consumption based pricing\"; tooltip \"Charged on a consumption basis\"; no rate published, quoted through Sales","version_id":"5e126ad8-6430-4240-a5ed-0b6b03aed6d0","component":null,"promo_until":null,"seller":null,"contract":null,"buyer_note":"billed on consumption; rate quoted by sales"},{"id":"418a7e19-a2be-4206-b210-28df28ed6d62","entity_id":"7c8e725e-eaa0-432d-9faa-335cad029b58","product_key":"zendesk/contact-center","vendor_key":"zendesk","row_index":6,"item":"amazon-connect-telephony","item_kind":"addon","amount":null,"currency":null,"unit":null,"period":"usage","billing":"usage","channel":"vendor_page","price_type":"contact_sales","promo_terms":null,"region":null,"buyer_type":null,"observed_at":"2026-09-28T00:00:00.000Z","source_ref":"cc-pricing-2","source_url":"https://www.zendesk.com/pricing/contact-center/","source_captured_at":"2026-09-28T12:01:04.000Z","source_hash":"sha256:8edd5a27f1fecdd2a606d84ece88c17a38a34e6f06713bfac9d961162caaea27","note":"\"Amazon Connect Telephony Usage ... billed based on consumption\"; no rate published, quoted through Sales","version_id":"5e126ad8-6430-4240-a5ed-0b6b03aed6d0","component":null,"promo_until":null,"seller":null,"contract":null,"buyer_note":"billed on consumption; rate quoted by sales"}],"events":[],"sources":[{"id":"0ee57261-95d1-412a-9ceb-b99a872163d7","entity_id":"7c8e725e-eaa0-432d-9faa-335cad029b58","ref":"cc-pricing","url":"https://www.zendesk.com/pricing/contact-center/","kind":"vendor_page","captured_at":"2026-09-26T19:45:44.000Z","hash":"sha256:5c52eaf9c899c10bfa0eca3e6be592aa21924a75083ee42a92fa700605cd3392","title":"Zendesk Contact Center Pricing | $83+ any Suite plan","locator":"Plan card \"Zendesk Contact Center\" and \"Minutes Block\"; FAQ","extracted_by":"bot / claude-opus-5-5","verified_by":null,"version_id":"5e126ad8-6430-4240-a5ed-0b6b03aed6d0"},{"id":"6a2c7b79-96ae-4813-b255-86d201a3dffb","entity_id":"7c8e725e-eaa0-432d-9faa-335cad029b58","ref":"cc-pricing-2","url":"https://www.zendesk.com/pricing/contact-center/","kind":"vendor_page","captured_at":"2026-09-28T12:01:04.000Z","hash":"sha256:8edd5a27f1fecdd2a606d84ece88c17a38a34e6f06713bfac9d961162caaea27","title":"Zendesk Contact Center Pricing | $83+ any Suite plan","locator":"Feature blocks \"AWS added services\" and \"Amazon Connect Telephony Usage\"; FAQ \"How is pricing structured\"","extracted_by":"bot / claude-opus-4-8","verified_by":null,"version_id":"5e126ad8-6430-4240-a5ed-0b6b03aed6d0"}],"edges_out":[{"id":"3dd8e39b-cde6-4991-8988-c1e344acc56d","from_entity_id":"7c8e725e-eaa0-432d-9faa-335cad029b58","role":"add_on_to","to_type":"product","to_key":"zendesk/customer-service","to_entity_id":"be9e5e61-b73a-468c-aee3-267b96bf91c0","from_date":null,"until_date":null,"status":"verified","source":"^cc-pricing","note":"Pricing page: combine any Zendesk Customer Service Suite plan with Contact Center; a Suite plan and Premier plan are required","version_id":"5e126ad8-6430-4240-a5ed-0b6b03aed6d0","created_at":"2026-10-15T09:56:38.205Z","buyer_note":"requires a Suite plan and the Premier plan"},{"id":"31fd1089-b9b8-49cf-8663-8840b8306af9","from_entity_id":"7c8e725e-eaa0-432d-9faa-335cad029b58","role":"add_on_to","to_type":"product","to_key":"zendesk/employee-service","to_entity_id":"0d2083e2-3a33-4255-a77a-df32c1d72c5f","from_date":null,"until_date":null,"status":"verified","source":"^cc-pricing","note":"Pricing page: combine any Zendesk Employee Service Suite plan with Contact Center","version_id":"5e126ad8-6430-4240-a5ed-0b6b03aed6d0","created_at":"2026-10-15T09:56:38.205Z","buyer_note":null}],"edges_in":[]},"terms":"All rights reserved. Cite enterpricey.com. No bulk copies."}