{"type":"product","key":"zendesk/customer-service","title":"Customer Service","url":"https://enterpricey.com/zendesk/customer-service/pricing","version":4,"updated_at":"2026-10-15T09:57:06.905Z","indexable":true,"data":{"about":"Customer Service is Zendesk's help desk for external customers, sold as email-first Support plans or as the omnichannel Suite with messaging, voice, a knowledge base and AI agents.[^pricing] Seats are billed per agent per month, AI agent resolutions and some features beyond plan allowances are billed on usage, the top tier is quoted by sales, and a 14-day trial is offered.[^pricing]","plans":[{"from":null,"name":"Support Team","note":"Email and ticketing plan","plan":"support-team","rank":1,"unit":"agent","until":null,"source":"^pricing","status":"active","audience":"team","seat_max":null,"seat_min":null,"unit_kind":"seat","buyer_note":"email and ticketing only","former_names":null,"custom_priced":false,"primary_component":null},{"from":null,"name":"Suite Team","note":null,"plan":"suite-team","rank":2,"unit":"agent","until":null,"source":"^pricing","status":"active","audience":"team","seat_max":null,"seat_min":null,"unit_kind":"seat","buyer_note":null,"former_names":null,"custom_priced":false,"primary_component":null},{"from":null,"name":"Suite Professional","note":"Labelled \"Most Popular\" on the page","plan":"suite-professional","rank":3,"unit":"agent","until":null,"source":"^pricing","status":"active","audience":"business","seat_max":null,"seat_min":null,"unit_kind":"seat","buyer_note":null,"former_names":null,"custom_priced":false,"primary_component":null},{"from":null,"name":"Suite Enterprise + Copilot","note":"\"Talk to Sales\"","plan":"suite-enterprise-copilot","rank":4,"unit":"agent","until":null,"source":"^pricing","status":"active","audience":"enterprise","seat_max":null,"seat_min":null,"unit_kind":"seat","buyer_note":"includes Copilot","former_names":null,"custom_priced":true,"primary_component":null}],"addons":[{"kind":"add_on","name":"Copilot","note":"Included in Suite Enterprise + Copilot","unit":"agent","addon":"copilot","source":"^pricing","unit_kind":"seat","applies_to":["all"],"buyer_note":"for Professional plans and above; included in Suite Enterprise + Copilot","primary_component":null},{"kind":"add_on","name":"Workforce Engagement Bundle","note":null,"unit":"agent","addon":"workforce-engagement-bundle","source":"^pricing","unit_kind":"seat","applies_to":["all"],"buyer_note":null,"primary_component":null},{"kind":"add_on","name":"Contact Center","note":null,"unit":"agent","addon":"contact-center","source":"^pricing","unit_kind":"seat","applies_to":["all"],"buyer_note":null,"primary_component":null}],"identity":{"name":"Customer Service","status":"active","vendor":"vendor/zendesk","aliases":["Zendesk Suite","Zendesk Customer Service Suite"],"has_api":true,"categories":["category/customer-service"],"deployment":["cloud"],"pricing_url":"https://www.zendesk.com/pricing/","pricing_model":["per_seat","per_usage","contact_sales"],"free_trial_days":14},"freshness":{"next_review":"2026-10-26","last_verified":"2026-09-26","review_interval_days":30},"relations":[{"from":null,"note":"Zendesk's own Zendesk vs. Freshdesk comparison page","role":"alternative_to","until":null,"source":"^vs-freshdesk","status":"verified","target":"product/freshworks/freshdesk","buyer_note":"both sell help desk software priced per agent"},{"from":null,"note":"Zendesk's own comparison page names Salesforce Service Cloud","role":"alternative_to","until":null,"source":"^vs-salesforce","status":"verified","target":"product/salesforce/service-cloud","buyer_note":"both sell help desk software priced per agent"},{"from":null,"note":"Zendesk's own comparison page names HubSpot Service Hub","role":"alternative_to","until":null,"source":"^vs-hubspot","status":"verified","target":"product/hubspot/service-hub","buyer_note":"both sell help desk software priced per agent"},{"from":null,"note":"Zendesk's own comparison page names Zoho Desk","role":"alternative_to","until":null,"source":"^vs-zoho","status":"verified","target":"product/zoho/zoho-desk","buyer_note":"both sell help desk software priced per agent"},{"from":null,"note":"Native Zendesk for Salesforce integration syncs Accounts, Contacts, Leads and Cases","role":"integrates_with","until":null,"source":"^salesforce","status":"verified","target":"product/salesforce/sales-cloud","buyer_note":null},{"from":null,"note":"Zendesk Integration for Slack: create and manage tickets in Slack","role":"integrates_with","until":null,"source":"^slack","status":"verified","target":"product/slack/slack","buyer_note":null},{"from":null,"note":"Zendesk for Jira escalates tickets to engineering","role":"integrates_with","until":null,"source":"^atlassian","status":"verified","target":"product/atlassian/jira","buyer_note":null},{"from":null,"note":"Suite Enterprise + Copilot plan includes Copilot","role":"bundles","until":null,"source":"^pricing","status":"verified","target":"product/zendesk/copilot","buyer_note":null}],"references":[{"ref":"pricing","url":"https://www.zendesk.com/pricing/","hash":"sha256:ef39392f0768287fd3595956ed31ec5e9d5467cd9aef5f1fee8409f7041829dc","kind":"vendor_page","title":"Zendesk Pricing Plans | Starting from $19/month","locator":"Plan cards Support Team, Suite Team, Suite Professional, Suite Enterprise + Copilot; FAQ on pricing, AI agents and the 14-day trial","screenshot":null,"captured_at":"2026-09-26T19:45:21Z","verified_by":null,"extracted_by":"bot / claude-opus-5-5"},{"ref":"vs-freshdesk","url":"https://www.zendesk.com/why-zendesk/zendesk-vs-freshdesk/","hash":"sha256:ecf14a5902e9172e46a5a30b28ac415770099e5f69dc3e1e831a1b95973a5801","kind":"vendor_page","title":"Zendesk vs. Freshdesk","locator":"Page header and \"Why companies are switching from Freshdesk to Zendesk\"","screenshot":null,"captured_at":"2026-09-26T20:31:42Z","verified_by":null,"extracted_by":"bot / claude-opus-5-5"},{"ref":"vs-salesforce","url":"https://www.zendesk.com/why-zendesk/zendesk-vs-salesforce/","hash":"sha256:4ad952db5df809d3f2606be1068e82a9cfe0daf1335ca2c4047c26aad0965527","kind":"vendor_page","title":"Zendesk vs. Salesforce: A comparison guide for 2026","locator":"Page header naming Salesforce Service Cloud","screenshot":null,"captured_at":"2026-09-26T20:31:49Z","verified_by":null,"extracted_by":"bot / claude-opus-5-5"},{"ref":"vs-hubspot","url":"https://www.zendesk.com/why-zendesk/zendesk-vs-hubspot/","hash":"sha256:8adec634f4e0167b710c7c463b053d9e704efa56b7c27e0bf1797704e939bdd0","kind":"vendor_page","title":"Zendesk vs. HubSpot: A comparison guide for 2026","locator":"\"Why choose Zendesk over HubSpot?\" naming HubSpot Service Hub","screenshot":null,"captured_at":"2026-09-26T20:31:50Z","verified_by":null,"extracted_by":"bot / claude-opus-5-5"},{"ref":"vs-zoho","url":"https://www.zendesk.com/why-zendesk/zendesk-vs-zoho/","hash":"sha256:d51544c6cb15e15f5ce5c04937483bc5d3dcfad00b8a0cd1cd24a256b8b68266","kind":"vendor_page","title":"Zendesk vs. Zoho: A comparison guide for 2026","locator":"\"Why is Zendesk better than Zoho?\" naming Zoho Desk","screenshot":null,"captured_at":"2026-09-26T20:32:26Z","verified_by":null,"extracted_by":"bot / claude-opus-5-5"},{"ref":"salesforce","url":"https://www.zendesk.com/partner/salesforce/","hash":"sha256:8dfa6121265edcb0ddff51383c43cf2fa43acc8824a310f2bf582db4a06b781c","kind":"vendor_page","title":"Salesforce","locator":"\"Native Zendesk for Salesforce integration\" section","screenshot":null,"captured_at":"2026-09-26T20:31:59Z","verified_by":null,"extracted_by":"bot / claude-opus-5-5"},{"ref":"slack","url":"https://www.zendesk.com/partner/slack/","hash":"sha256:f707aa006ef1cc3758a3df7a8ca4d3c46c2cc1c73507633abb1140baf53d1415","kind":"vendor_page","title":"Zendesk + Slack","locator":"\"Zendesk Integration for Slack\" section","screenshot":null,"captured_at":"2026-09-26T20:32:11Z","verified_by":null,"extracted_by":"bot / claude-opus-5-5"},{"ref":"atlassian","url":"https://www.zendesk.com/partner/atlassian/","hash":"sha256:f70e2fb895b2f5ca03d85d9fae44babc39283d1b4d803d1afc78e0a724800e6e","kind":"vendor_page","title":"Zendesk + Atlassian","locator":"\"Collaborate across teams\": Zendesk for Jira","screenshot":null,"captured_at":"2026-09-26T20:32:12Z","verified_by":null,"extracted_by":"bot / claude-opus-5-5"}],"observations":[{"item":"support-team","note":"\"$19 agent/month paid yearly\"; English (US) site","unit":"agent","amount":19,"period":"month","region":"US","seller":null,"source":"^pricing","billing":"annual","channel":"vendor_page","contract":null,"currency":"USD","component":null,"buyer_note":"email and ticketing only","buyer_type":null,"price_type":"list","observed_at":"2026-09-26","promo_terms":null,"promo_until":null},{"item":"suite-team","note":"\"$55 agent/month paid yearly\"; English (US) site","unit":"agent","amount":55,"period":"month","region":"US","seller":null,"source":"^pricing","billing":"annual","channel":"vendor_page","contract":null,"currency":"USD","component":null,"buyer_note":null,"buyer_type":null,"price_type":"list","observed_at":"2026-09-26","promo_terms":null,"promo_until":null},{"item":"suite-professional","note":"\"$115 agent/month paid yearly\"; English (US) site","unit":"agent","amount":115,"period":"month","region":"US","seller":null,"source":"^pricing","billing":"annual","channel":"vendor_page","contract":null,"currency":"USD","component":null,"buyer_note":null,"buyer_type":null,"price_type":"list","observed_at":"2026-09-26","promo_terms":null,"promo_until":null},{"item":"suite-enterprise-copilot","note":"\"Talk to Sales\"","unit":"agent","amount":null,"period":null,"region":"US","seller":null,"source":"^pricing","billing":null,"channel":"vendor_page","contract":null,"currency":null,"component":null,"buyer_note":"includes Copilot","buyer_type":null,"price_type":"contact_sales","observed_at":"2026-09-26","promo_terms":null,"promo_until":null},{"item":"copilot","note":"\"$50 agent/month paid yearly\"; featured add-on","unit":"agent","amount":50,"period":"month","region":"US","seller":null,"source":"^pricing","billing":"annual","channel":"vendor_page","contract":null,"currency":"USD","component":null,"buyer_note":"add-on for Professional plans and above","buyer_type":null,"price_type":"list","observed_at":"2026-09-26","promo_terms":null,"promo_until":null},{"item":"workforce-engagement-bundle","note":"\"$50 agent/month paid yearly\"; featured add-on","unit":"agent","amount":50,"period":"month","region":"US","seller":null,"source":"^pricing","billing":"annual","channel":"vendor_page","contract":null,"currency":"USD","component":null,"buyer_note":null,"buyer_type":null,"price_type":"list","observed_at":"2026-09-26","promo_terms":null,"promo_until":null},{"item":"contact-center","note":"\"$83 agent/month paid yearly\"; featured add-on","unit":"agent","amount":83,"period":"month","region":"US","seller":null,"source":"^pricing","billing":"annual","channel":"vendor_page","contract":null,"currency":"USD","component":null,"buyer_note":"add-on charged on top of a Suite plan","buyer_type":null,"price_type":"list","observed_at":"2026-09-26","promo_terms":null,"promo_until":null}]},"derived":{"observations":[{"id":"27ef3021-65d7-4c72-9e75-0413df493458","entity_id":"be9e5e61-b73a-468c-aee3-267b96bf91c0","product_key":"zendesk/customer-service","vendor_key":"zendesk","row_index":0,"item":"support-team","item_kind":"plan","amount":"19.0000","currency":"USD","unit":"agent","period":"month","billing":"annual","channel":"vendor_page","price_type":"list","promo_terms":null,"region":"US","buyer_type":null,"observed_at":"2026-09-26T00:00:00.000Z","source_ref":"pricing","source_url":"https://www.zendesk.com/pricing/","source_captured_at":"2026-09-26T19:45:21.000Z","source_hash":"sha256:ef39392f0768287fd3595956ed31ec5e9d5467cd9aef5f1fee8409f7041829dc","note":"\"$19 agent/month paid yearly\"; English (US) site","version_id":"c30f3cb3-42a1-415e-9c73-2b8b905a8191","component":null,"promo_until":null,"seller":null,"contract":null,"buyer_note":"email and ticketing only"},{"id":"cc69ff1c-1cd8-4276-be08-2d4a7bed5269","entity_id":"be9e5e61-b73a-468c-aee3-267b96bf91c0","product_key":"zendesk/customer-service","vendor_key":"zendesk","row_index":1,"item":"suite-team","item_kind":"plan","amount":"55.0000","currency":"USD","unit":"agent","period":"month","billing":"annual","channel":"vendor_page","price_type":"list","promo_terms":null,"region":"US","buyer_type":null,"observed_at":"2026-09-26T00:00:00.000Z","source_ref":"pricing","source_url":"https://www.zendesk.com/pricing/","source_captured_at":"2026-09-26T19:45:21.000Z","source_hash":"sha256:ef39392f0768287fd3595956ed31ec5e9d5467cd9aef5f1fee8409f7041829dc","note":"\"$55 agent/month paid yearly\"; English (US) site","version_id":"c30f3cb3-42a1-415e-9c73-2b8b905a8191","component":null,"promo_until":null,"seller":null,"contract":null,"buyer_note":null},{"id":"aeb05748-8fcc-44bd-9e6a-b30aacdf1766","entity_id":"be9e5e61-b73a-468c-aee3-267b96bf91c0","product_key":"zendesk/customer-service","vendor_key":"zendesk","row_index":2,"item":"suite-professional","item_kind":"plan","amount":"115.0000","currency":"USD","unit":"agent","period":"month","billing":"annual","channel":"vendor_page","price_type":"list","promo_terms":null,"region":"US","buyer_type":null,"observed_at":"2026-09-26T00:00:00.000Z","source_ref":"pricing","source_url":"https://www.zendesk.com/pricing/","source_captured_at":"2026-09-26T19:45:21.000Z","source_hash":"sha256:ef39392f0768287fd3595956ed31ec5e9d5467cd9aef5f1fee8409f7041829dc","note":"\"$115 agent/month paid yearly\"; English (US) site","version_id":"c30f3cb3-42a1-415e-9c73-2b8b905a8191","component":null,"promo_until":null,"seller":null,"contract":null,"buyer_note":null},{"id":"d7bde195-dbfc-4632-bf4b-e257b53e84d2","entity_id":"be9e5e61-b73a-468c-aee3-267b96bf91c0","product_key":"zendesk/customer-service","vendor_key":"zendesk","row_index":3,"item":"suite-enterprise-copilot","item_kind":"plan","amount":null,"currency":null,"unit":"agent","period":null,"billing":null,"channel":"vendor_page","price_type":"contact_sales","promo_terms":null,"region":"US","buyer_type":null,"observed_at":"2026-09-26T00:00:00.000Z","source_ref":"pricing","source_url":"https://www.zendesk.com/pricing/","source_captured_at":"2026-09-26T19:45:21.000Z","source_hash":"sha256:ef39392f0768287fd3595956ed31ec5e9d5467cd9aef5f1fee8409f7041829dc","note":"\"Talk to Sales\"","version_id":"c30f3cb3-42a1-415e-9c73-2b8b905a8191","component":null,"promo_until":null,"seller":null,"contract":null,"buyer_note":"includes Copilot"},{"id":"fb9fdd96-b826-4632-9b4c-8abe88c30da3","entity_id":"be9e5e61-b73a-468c-aee3-267b96bf91c0","product_key":"zendesk/customer-service","vendor_key":"zendesk","row_index":4,"item":"copilot","item_kind":"addon","amount":"50.0000","currency":"USD","unit":"agent","period":"month","billing":"annual","channel":"vendor_page","price_type":"list","promo_terms":null,"region":"US","buyer_type":null,"observed_at":"2026-09-26T00:00:00.000Z","source_ref":"pricing","source_url":"https://www.zendesk.com/pricing/","source_captured_at":"2026-09-26T19:45:21.000Z","source_hash":"sha256:ef39392f0768287fd3595956ed31ec5e9d5467cd9aef5f1fee8409f7041829dc","note":"\"$50 agent/month paid yearly\"; featured add-on","version_id":"c30f3cb3-42a1-415e-9c73-2b8b905a8191","component":null,"promo_until":null,"seller":null,"contract":null,"buyer_note":"add-on for Professional plans and above"},{"id":"c9cdaf72-155b-4fc1-b4b5-35a6a6d0d658","entity_id":"be9e5e61-b73a-468c-aee3-267b96bf91c0","product_key":"zendesk/customer-service","vendor_key":"zendesk","row_index":5,"item":"workforce-engagement-bundle","item_kind":"addon","amount":"50.0000","currency":"USD","unit":"agent","period":"month","billing":"annual","channel":"vendor_page","price_type":"list","promo_terms":null,"region":"US","buyer_type":null,"observed_at":"2026-09-26T00:00:00.000Z","source_ref":"pricing","source_url":"https://www.zendesk.com/pricing/","source_captured_at":"2026-09-26T19:45:21.000Z","source_hash":"sha256:ef39392f0768287fd3595956ed31ec5e9d5467cd9aef5f1fee8409f7041829dc","note":"\"$50 agent/month paid yearly\"; featured add-on","version_id":"c30f3cb3-42a1-415e-9c73-2b8b905a8191","component":null,"promo_until":null,"seller":null,"contract":null,"buyer_note":null},{"id":"37f9fe12-c826-416e-a8c0-969a0ed66157","entity_id":"be9e5e61-b73a-468c-aee3-267b96bf91c0","product_key":"zendesk/customer-service","vendor_key":"zendesk","row_index":6,"item":"contact-center","item_kind":"addon","amount":"83.0000","currency":"USD","unit":"agent","period":"month","billing":"annual","channel":"vendor_page","price_type":"list","promo_terms":null,"region":"US","buyer_type":null,"observed_at":"2026-09-26T00:00:00.000Z","source_ref":"pricing","source_url":"https://www.zendesk.com/pricing/","source_captured_at":"2026-09-26T19:45:21.000Z","source_hash":"sha256:ef39392f0768287fd3595956ed31ec5e9d5467cd9aef5f1fee8409f7041829dc","note":"\"$83 agent/month paid yearly\"; featured add-on","version_id":"c30f3cb3-42a1-415e-9c73-2b8b905a8191","component":null,"promo_until":null,"seller":null,"contract":null,"buyer_note":"add-on charged on top of a Suite plan"}],"events":[],"sources":[{"id":"baa681ee-4feb-47e8-adad-30d71bd3318b","entity_id":"be9e5e61-b73a-468c-aee3-267b96bf91c0","ref":"pricing","url":"https://www.zendesk.com/pricing/","kind":"vendor_page","captured_at":"2026-09-26T19:45:21.000Z","hash":"sha256:ef39392f0768287fd3595956ed31ec5e9d5467cd9aef5f1fee8409f7041829dc","title":"Zendesk Pricing Plans | Starting from $19/month","locator":"Plan cards Support Team, Suite Team, Suite Professional, Suite Enterprise + Copilot; FAQ on pricing, AI agents and the 14-day trial","extracted_by":"bot / claude-opus-5-5","verified_by":null,"version_id":"c30f3cb3-42a1-415e-9c73-2b8b905a8191"},{"id":"4d9d7689-164b-4225-8ada-cc22f6e69cfc","entity_id":"be9e5e61-b73a-468c-aee3-267b96bf91c0","ref":"vs-freshdesk","url":"https://www.zendesk.com/why-zendesk/zendesk-vs-freshdesk/","kind":"vendor_page","captured_at":"2026-09-26T20:31:42.000Z","hash":"sha256:ecf14a5902e9172e46a5a30b28ac415770099e5f69dc3e1e831a1b95973a5801","title":"Zendesk vs. Freshdesk","locator":"Page header and \"Why companies are switching from Freshdesk to Zendesk\"","extracted_by":"bot / claude-opus-5-5","verified_by":null,"version_id":"c30f3cb3-42a1-415e-9c73-2b8b905a8191"},{"id":"e7a49761-53f7-4da0-b4ea-36906d1fb0eb","entity_id":"be9e5e61-b73a-468c-aee3-267b96bf91c0","ref":"vs-salesforce","url":"https://www.zendesk.com/why-zendesk/zendesk-vs-salesforce/","kind":"vendor_page","captured_at":"2026-09-26T20:31:49.000Z","hash":"sha256:4ad952db5df809d3f2606be1068e82a9cfe0daf1335ca2c4047c26aad0965527","title":"Zendesk vs. Salesforce: A comparison guide for 2026","locator":"Page header naming Salesforce Service Cloud","extracted_by":"bot / claude-opus-5-5","verified_by":null,"version_id":"c30f3cb3-42a1-415e-9c73-2b8b905a8191"},{"id":"1534684f-b764-4317-a806-a0b4e4dc2110","entity_id":"be9e5e61-b73a-468c-aee3-267b96bf91c0","ref":"vs-hubspot","url":"https://www.zendesk.com/why-zendesk/zendesk-vs-hubspot/","kind":"vendor_page","captured_at":"2026-09-26T20:31:50.000Z","hash":"sha256:8adec634f4e0167b710c7c463b053d9e704efa56b7c27e0bf1797704e939bdd0","title":"Zendesk vs. HubSpot: A comparison guide for 2026","locator":"\"Why choose Zendesk over HubSpot?\" naming HubSpot Service Hub","extracted_by":"bot / claude-opus-5-5","verified_by":null,"version_id":"c30f3cb3-42a1-415e-9c73-2b8b905a8191"},{"id":"af5d8a1b-6c1a-41bf-808c-87ff572b6e9f","entity_id":"be9e5e61-b73a-468c-aee3-267b96bf91c0","ref":"vs-zoho","url":"https://www.zendesk.com/why-zendesk/zendesk-vs-zoho/","kind":"vendor_page","captured_at":"2026-09-26T20:32:26.000Z","hash":"sha256:d51544c6cb15e15f5ce5c04937483bc5d3dcfad00b8a0cd1cd24a256b8b68266","title":"Zendesk vs. Zoho: A comparison guide for 2026","locator":"\"Why is Zendesk better than Zoho?\" naming Zoho Desk","extracted_by":"bot / claude-opus-5-5","verified_by":null,"version_id":"c30f3cb3-42a1-415e-9c73-2b8b905a8191"},{"id":"786cdf4b-4a7c-49f9-9c05-eeec283e0604","entity_id":"be9e5e61-b73a-468c-aee3-267b96bf91c0","ref":"salesforce","url":"https://www.zendesk.com/partner/salesforce/","kind":"vendor_page","captured_at":"2026-09-26T20:31:59.000Z","hash":"sha256:8dfa6121265edcb0ddff51383c43cf2fa43acc8824a310f2bf582db4a06b781c","title":"Salesforce","locator":"\"Native Zendesk for Salesforce integration\" section","extracted_by":"bot / claude-opus-5-5","verified_by":null,"version_id":"c30f3cb3-42a1-415e-9c73-2b8b905a8191"},{"id":"b21f29fc-e471-4184-9b1d-b8c99b92aa60","entity_id":"be9e5e61-b73a-468c-aee3-267b96bf91c0","ref":"slack","url":"https://www.zendesk.com/partner/slack/","kind":"vendor_page","captured_at":"2026-09-26T20:32:11.000Z","hash":"sha256:f707aa006ef1cc3758a3df7a8ca4d3c46c2cc1c73507633abb1140baf53d1415","title":"Zendesk + Slack","locator":"\"Zendesk Integration for Slack\" section","extracted_by":"bot / claude-opus-5-5","verified_by":null,"version_id":"c30f3cb3-42a1-415e-9c73-2b8b905a8191"},{"id":"5ed293ee-791c-4694-a8be-3f65753dea5b","entity_id":"be9e5e61-b73a-468c-aee3-267b96bf91c0","ref":"atlassian","url":"https://www.zendesk.com/partner/atlassian/","kind":"vendor_page","captured_at":"2026-09-26T20:32:12.000Z","hash":"sha256:f70e2fb895b2f5ca03d85d9fae44babc39283d1b4d803d1afc78e0a724800e6e","title":"Zendesk + Atlassian","locator":"\"Collaborate across teams\": Zendesk for Jira","extracted_by":"bot / claude-opus-5-5","verified_by":null,"version_id":"c30f3cb3-42a1-415e-9c73-2b8b905a8191"}],"edges_out":[{"id":"80f1775b-2588-41c4-9239-86aee7ee2eb2","from_entity_id":"be9e5e61-b73a-468c-aee3-267b96bf91c0","role":"alternative_to","to_type":"product","to_key":"freshworks/freshdesk","to_entity_id":"f68a9daa-9c88-4446-b412-ca75ceda3a8a","from_date":null,"until_date":null,"status":"verified","source":"^vs-freshdesk","note":"Zendesk's own Zendesk vs. Freshdesk comparison page","version_id":"c30f3cb3-42a1-415e-9c73-2b8b905a8191","created_at":"2026-10-15T09:57:06.905Z","buyer_note":"both sell help desk software priced per agent"},{"id":"a89b421c-08f1-4c73-8abd-115817329951","from_entity_id":"be9e5e61-b73a-468c-aee3-267b96bf91c0","role":"alternative_to","to_type":"product","to_key":"hubspot/service-hub","to_entity_id":"ba67e5e8-d32a-4b69-8e9a-eb2fca1c5072","from_date":null,"until_date":null,"status":"verified","source":"^vs-hubspot","note":"Zendesk's own comparison page names HubSpot Service Hub","version_id":"c30f3cb3-42a1-415e-9c73-2b8b905a8191","created_at":"2026-10-15T09:57:06.905Z","buyer_note":"both sell help desk software priced per agent"},{"id":"00c7e206-32cf-47bf-8a7f-73d354839481","from_entity_id":"be9e5e61-b73a-468c-aee3-267b96bf91c0","role":"alternative_to","to_type":"product","to_key":"salesforce/service-cloud","to_entity_id":"e561888d-44f8-4094-bf7c-c38e9704d787","from_date":null,"until_date":null,"status":"verified","source":"^vs-salesforce","note":"Zendesk's own comparison page names Salesforce Service Cloud","version_id":"c30f3cb3-42a1-415e-9c73-2b8b905a8191","created_at":"2026-10-15T09:57:06.905Z","buyer_note":"both sell help desk software priced per agent"},{"id":"58e2aa8a-c44a-4a1a-9ca9-131f79cb2828","from_entity_id":"be9e5e61-b73a-468c-aee3-267b96bf91c0","role":"alternative_to","to_type":"product","to_key":"zoho/zoho-desk","to_entity_id":"873c51af-135a-455a-aa5c-7cbd457645c7","from_date":null,"until_date":null,"status":"verified","source":"^vs-zoho","note":"Zendesk's own comparison page names Zoho Desk","version_id":"c30f3cb3-42a1-415e-9c73-2b8b905a8191","created_at":"2026-10-15T09:57:06.905Z","buyer_note":"both sell help desk software priced per agent"},{"id":"222b4927-aede-412f-b5e8-f60d7988702d","from_entity_id":"be9e5e61-b73a-468c-aee3-267b96bf91c0","role":"bundles","to_type":"product","to_key":"zendesk/copilot","to_entity_id":"dab1af6a-3203-4767-a092-e101692abd97","from_date":null,"until_date":null,"status":"verified","source":"^pricing","note":"Suite Enterprise + Copilot plan includes Copilot","version_id":"c30f3cb3-42a1-415e-9c73-2b8b905a8191","created_at":"2026-10-15T09:57:06.905Z","buyer_note":null},{"id":"6b20a1d4-8b64-4bad-983e-1bc724321fda","from_entity_id":"be9e5e61-b73a-468c-aee3-267b96bf91c0","role":"integrates_with","to_type":"product","to_key":"atlassian/jira","to_entity_id":"ba9fa060-6421-408f-b239-fe3703daa32f","from_date":null,"until_date":null,"status":"verified","source":"^atlassian","note":"Zendesk for Jira escalates tickets to engineering","version_id":"c30f3cb3-42a1-415e-9c73-2b8b905a8191","created_at":"2026-10-15T09:57:06.905Z","buyer_note":null},{"id":"b596edd2-f894-4da6-938d-c9981f81d0ef","from_entity_id":"be9e5e61-b73a-468c-aee3-267b96bf91c0","role":"integrates_with","to_type":"product","to_key":"salesforce/sales-cloud","to_entity_id":"93adc386-6016-4697-84cf-53e70ec3a490","from_date":null,"until_date":null,"status":"verified","source":"^salesforce","note":"Native Zendesk for Salesforce integration syncs Accounts, Contacts, Leads and Cases","version_id":"c30f3cb3-42a1-415e-9c73-2b8b905a8191","created_at":"2026-10-15T09:57:06.905Z","buyer_note":null},{"id":"f5c4bd42-537f-402f-97fe-66c3e23f9913","from_entity_id":"be9e5e61-b73a-468c-aee3-267b96bf91c0","role":"integrates_with","to_type":"product","to_key":"slack/slack","to_entity_id":"8668094a-dc73-43c2-8fa4-455b180ecde2","from_date":null,"until_date":null,"status":"verified","source":"^slack","note":"Zendesk Integration for Slack: create and manage tickets in Slack","version_id":"c30f3cb3-42a1-415e-9c73-2b8b905a8191","created_at":"2026-10-15T09:57:06.905Z","buyer_note":null}],"edges_in":[{"id":"7b654ea9-f70d-4f3c-865e-9dafba9987c6","from_entity_id":"f248b602-d2d4-4074-be65-b0da60279496","role":"add_on_to","to_type":"product","to_key":"zendesk/customer-service","to_entity_id":"be9e5e61-b73a-468c-aee3-267b96bf91c0","from_date":null,"until_date":null,"status":"verified","source":"^adpp","note":"FAQ \"Am I eligible for the add-on?\": Suite and Support Enterprise and above plans","version_id":"5de1d314-8502-4d62-b355-2956a3da5f77","created_at":"2026-10-15T09:56:17.379Z","buyer_note":"available on Suite and Support Enterprise plans and above","from_type":"product","from_key":"zendesk/advanced-data-privacy-and-protection","from_title":"Advanced Data Privacy and Protection"},{"id":"3dd8e39b-cde6-4991-8988-c1e344acc56d","from_entity_id":"7c8e725e-eaa0-432d-9faa-335cad029b58","role":"add_on_to","to_type":"product","to_key":"zendesk/customer-service","to_entity_id":"be9e5e61-b73a-468c-aee3-267b96bf91c0","from_date":null,"until_date":null,"status":"verified","source":"^cc-pricing","note":"Pricing page: combine any Zendesk Customer Service Suite plan with Contact Center; a Suite plan and Premier plan are required","version_id":"5e126ad8-6430-4240-a5ed-0b6b03aed6d0","created_at":"2026-10-15T09:56:38.205Z","buyer_note":"requires a Suite plan and the Premier plan","from_type":"product","from_key":"zendesk/contact-center","from_title":"Contact Center"},{"id":"0a6ea6dd-6eb8-406f-a2c1-628c323b3d06","from_entity_id":"dab1af6a-3203-4767-a092-e101692abd97","role":"add_on_to","to_type":"product","to_key":"zendesk/customer-service","to_entity_id":"be9e5e61-b73a-468c-aee3-267b96bf91c0","from_date":null,"until_date":null,"status":"verified","source":"^pricing","note":"Pricing page lists Copilot as an add-on to Professional and higher plans","version_id":"88ce6bf1-2abb-4212-acac-60e76c57c64e","created_at":"2026-10-15T09:56:51.886Z","buyer_note":"for Professional plans and above","from_type":"product","from_key":"zendesk/copilot","from_title":"Copilot"},{"id":"646f86e7-abbd-4877-bc4e-8de8fffe56db","from_entity_id":"dfac8dfb-742d-46d9-8ae6-d0e631088ff7","role":"add_on_to","to_type":"product","to_key":"zendesk/customer-service","to_entity_id":"be9e5e61-b73a-468c-aee3-267b96bf91c0","from_date":null,"until_date":null,"status":"derived","source":"^cc-pricing","note":"Pricing page sells Quality Assurance as a featured add-on requiring a Zendesk plan; Customer Service is the core plan","version_id":"9cd3ac51-9ae3-409b-93a8-54cd04765611","created_at":"2026-10-15T09:57:32.842Z","buyer_note":null,"from_type":"product","from_key":"zendesk/quality-assurance","from_title":"Quality Assurance"},{"id":"6fe41ef8-cd0f-4ae3-8467-d52afb018c59","from_entity_id":"e55df997-b98d-4586-a5e6-9dbd2acae005","role":"add_on_to","to_type":"product","to_key":"zendesk/customer-service","to_entity_id":"be9e5e61-b73a-468c-aee3-267b96bf91c0","from_date":null,"until_date":null,"status":"derived","source":"^pricing","note":"Pricing page sells WEM as an add-on to a Zendesk plan; Customer Service is the core plan","version_id":"790b0b1d-7dde-4927-8c2d-2dfb0056a8d6","created_at":"2026-10-15T09:57:38.889Z","buyer_note":null,"from_type":"product","from_key":"zendesk/workforce-engagement-bundle","from_title":"Workforce Engagement Bundle"},{"id":"f789ce17-0322-47cb-b759-a74fa888345e","from_entity_id":"cb1f1dab-9e2f-4fa1-ad47-a7f3b8b219a7","role":"alternative_to","to_type":"product","to_key":"zendesk/customer-service","to_entity_id":"be9e5e61-b73a-468c-aee3-267b96bf91c0","from_date":null,"until_date":null,"status":"verified","source":"^compare-zendesk","note":"Intercom's own \"Intercom vs Zendesk\" page positions its helpdesk against Zendesk's","version_id":"a48c5fbd-4228-4469-9c39-1594633442a8","created_at":"2026-10-22T23:58:07.288Z","buyer_note":null,"from_type":"product","from_key":"fin/intercom","from_title":"Intercom"},{"id":"66d4fc6e-1635-453c-8d93-624ed7bf0709","from_entity_id":"d2fc8bab-ac32-477d-b309-bd5291688019","role":"integrates_with","to_type":"product","to_key":"zendesk/customer-service","to_entity_id":"be9e5e61-b73a-468c-aee3-267b96bf91c0","from_date":null,"until_date":null,"status":"verified","source":"^integrations","note":"Zendesk support ticketing with subscription context","version_id":"482fb7c5-ff76-4b27-a944-43195d9be2da","created_at":"2026-10-15T06:23:07.441Z","buyer_note":null,"from_type":"product","from_key":"chargebee/billing","from_title":"Billing"},{"id":"e1327795-a942-4f59-8598-d98cdc39f8f1","from_entity_id":"0958ef07-2ac9-49fa-a829-3bff9ce76f7a","role":"integrates_with","to_type":"product","to_key":"zendesk/customer-service","to_entity_id":"be9e5e61-b73a-468c-aee3-267b96bf91c0","from_date":null,"until_date":null,"status":"verified","source":"^integrations","note":"Listed under \"Helpdesks & CRM\" as Zendesk.","version_id":"e5df8faa-bc47-426d-a495-5ae4c1024722","created_at":"2026-10-15T09:57:25.553Z","buyer_note":null,"from_type":"product","from_key":"zendesk/forethought","from_title":"Forethought"},{"id":"5e512ac9-92d1-4d22-b0fd-b317fc7bfdd4","from_entity_id":"0496d7d2-14ed-4a70-bb5f-faaf9db96afc","role":"integrates_with","to_type":"product","to_key":"zendesk/customer-service","to_entity_id":"be9e5e61-b73a-468c-aee3-267b96bf91c0","from_date":null,"until_date":null,"status":"verified","source":"^pricing-cmp","note":"Zendesk in the standard ticketing integrations, included on Free and Professional","version_id":"d3520543-bf5f-43d0-a601-5ec225f9c94f","created_at":"2026-10-15T11:29:17.307Z","buyer_note":"included on Free and Professional","from_type":"product","from_key":"pagerduty/incident-management","from_title":"Incident Management"}]},"terms":"All rights reserved. Cite enterpricey.com. No bulk copies."}