Enterpricey

Service Cloud

by Salesforce · Customer service

Compare Customer service prices

Plan or add-onPrice
Starter Suitestarting price; transaction fees applybilled monthly $25[1] per user / month
Pro Suitestarting price; transaction fees apply; contract requiredbilled annually $100[1] per user / month
Corebilled annually $195[1] per user / month
Advancedbilled annually $395[1] per user / month
Maxincludes 2.75M Flex Credits per org per year and a Slack Enterprise Grid licence per userbilled annually $550[1] per user / month
Standard Success PlanAdd-on to all plansFree[1]
Signature Success PlanAdd-on to all plansContact sales[1]

USD. List prices from the vendor's own page.

Also sold by the vendor, with no published price: Contact Center, Agentforce, Field Service and Operations, Visual Remote Assistant, Self-Service, CCaaS Integrations, HR Service.

Priced as a share of spend: Premier Success Plan (Free).

The record

Prices checked 2 Nov 2026 (today)

First read
18 Sep 2026
Prices tracked
33
Changes seen
1
Sources
Listed below, each dated
Open the vendor's pricing page

What each plan includes

Max
Flex Credits included2.75M credits per org per year [1]
Data storage1GB per user [1]
Every row we hold (33)

One row per price seen: list, promotional and regional prices are separate rows, and channels that disagree sit side by side. Nothing is averaged or overwritten.

Starter Suite

PriceWhereBillingTypeChannelSource
$25 per user / month–billed monthlyList priceVendor's own sitesource [1]
€25 per user / monthEuropean Unionbilled monthlyLocal-currency priceVendor's own sitesource [1]
A$35 per user / monthAustraliabilled monthlyLocal-currency priceVendor's own sitesource [1]
¥3,000 per user / monthJapanbilled monthlyLocal-currency priceVendor's own sitesource [1]
SEK 250 per user / monthSwedenbilled monthlyLocal-currency priceVendor's own sitesource [1]
£20 per user / monthUnited Kingdombilled monthlyLocal-currency priceVendor's own sitesource [1]

Pro Suite

PriceWhereBillingTypeChannelSource
$100 per user / month–billed annuallyList priceVendor's own sitesource [1]
€100 per user / monthEuropean Unionbilled annuallyLocal-currency priceVendor's own sitesource [1]
A$140 per user / monthAustraliabilled annuallyLocal-currency priceVendor's own sitesource [1]
¥12,000 per user / monthJapanbilled annuallyLocal-currency priceVendor's own sitesource [1]
SEK 1,000 per user / monthSwedenbilled annuallyLocal-currency priceVendor's own sitesource [1]
£80 per user / monthUnited Kingdombilled annuallyLocal-currency priceVendor's own sitesource [1]

Core

PriceWhereBillingTypeChannelSource
$195 per user / month–billed annuallyList priceVendor's own sitesource [1]
€195 per user / monthEuropean Unionbilled annuallyLocal-currency priceVendor's own sitesource [1]
A$273 per user / monthAustraliabilled annuallyLocal-currency priceVendor's own sitesource [1]
¥23,400 per user / monthJapanbilled annuallyLocal-currency priceVendor's own sitesource [1]
SEK 1,950 per user / monthSwedenbilled annuallyLocal-currency priceVendor's own sitesource [1]
£156 per user / monthUnited Kingdombilled annuallyLocal-currency priceVendor's own sitesource [1]

Advanced

PriceWhereBillingTypeChannelSource
$395 per user / month–billed annuallyList priceVendor's own sitesource [1]
€395 per user / monthEuropean Unionbilled annuallyLocal-currency priceVendor's own sitesource [1]
A$553 per user / monthAustraliabilled annuallyLocal-currency priceVendor's own sitesource [1]
¥47,400 per user / monthJapanbilled annuallyLocal-currency priceVendor's own sitesource [1]
SEK 3,950 per user / monthSwedenbilled annuallyLocal-currency priceVendor's own sitesource [1]
£316 per user / monthUnited Kingdombilled annuallyLocal-currency priceVendor's own sitesource [1]

Max

PriceWhereBillingTypeChannelSource
$550 per user / month–billed annuallyList priceVendor's own sitesource [1]
€550 per user / monthEuropean Unionbilled annuallyLocal-currency priceVendor's own sitesource [1]
A$770 per user / monthAustraliabilled annuallyLocal-currency priceVendor's own sitesource [1]
¥66,000 per user / monthJapanbilled annuallyLocal-currency priceVendor's own sitesource [1]
SEK 5,500 per user / monthSwedenbilled annuallyLocal-currency priceVendor's own sitesource [1]
£440 per user / monthUnited Kingdombilled annuallyLocal-currency priceVendor's own sitesource [1]

Standard Success Plan

PriceWhereBillingTypeChannelSource
Free––List priceVendor's own sitesource [1]

Premier Success Plan

PriceWhereBillingTypeChannelSource
Freeincluded with Core, Advanced and Max––List priceVendor's own sitesource [5]

Signature Success Plan

PriceWhereBillingTypeChannelSource
Contact sales––Contact salesVendor's own sitesource [1]

About

Service Cloud is the customer-support side of the Salesforce CRM: case management, a self-service help centre and support channels, sold per user per month.[1] Editions run from Starter Suite at a starting price of 25 USD, billed monthly or annually, through Pro Suite at 100 USD, Core at 195 USD and Advanced at 395 USD to Max at 550 USD per user per month, all above Starter billed annually.[1] Contact Center, Agentforce, Field Service and other add-ons are add-ons without a public price, and the Premier Success Plan costs 30% of net license fees.[1]

Related products

  • Alternative to Service Hub derived[?]
  • Bundles Agentforce verified[3] limited Flex Credits included with Agentforce for Service and Max; more available to buy
  • Bundles Slack verified[3] Slack Enterprise Grid licence included per Max licence
  • Integrates with Data 360 verified[3] available to buy on the higher editions
  • Integrates with MuleSoft sourced[3] MuleSoft licences cover sources without built-in integration
  • Integrates with Tableau sourced[3]
  • Integrates with Slack verified[2] each user needs a Slack licence to join a swarm channel

Referenced by

Sources

Version 10, updated 28 Oct 2026 (5 days ago) JSON Report an error