| Plan or add-on | Billed annually | Billed monthly |
|---|---|---|
| Essentialsinbound voice, video, chat and SMS with surveys and AI conversation summaries | $69[1] per user / month | $85[1] per user / month 23% more than billed annually |
| Premiumadds outbound dialers, email, social channels and cobrowsing | $99[1] per user / month | $119[1] per user / month 20% more than billed annually |
| Eliteadds AI Expert Assist, live AI interpretation and workforce engagement management | $149[1] per user / month | $179[1] per user / month 20% more than billed annually |
USD. List prices from the vendor's own page.
Also sold by the vendor, with no published price: Agentless Dialer.
The record
Checked today 23 Oct 2026
Prices last checked 23 Oct 2026.
- First read
- 24 Sep 2026
- Prices tracked
- 6
- Changes seen
- none yet
- Sources
- 2 captured, hashed
Every row we hold (6)
One row per price seen: list, promotional and regional prices are separate rows, and channels that disagree sit side by side. Nothing is averaged or overwritten.
Essentials
| Price | Where | Billing | Type | Channel | Source |
|---|---|---|---|---|---|
| $69 per user / month | – | billed annually | List price | Vendor's own site | source [1] |
| $85 per user / month | – | billed monthly | List price | Vendor's own site | source [1] |
Elite
| Price | Where | Billing | Type | Channel | Source |
|---|---|---|---|---|---|
| $149 per user / month | – | billed annually | List price | Vendor's own site | source [1] |
| $179 per user / month | – | billed monthly | List price | Vendor's own site | source [1] |
About
Zoom Contact Center is a cloud contact-centre platform for customer service teams, routing voice, video, chat, SMS and social conversations with IVR, surveys and AI conversation analytics.[1] It is sold in three per-agent plans, Essentials, Premium and Elite, each with a published price per user per month in US dollars and a lower rate on annual billing; there is no free tier.[1] Premium adds outbound dialling and digital channels, and Elite adds AI Expert Assist and workforce engagement management.[1]
Related products
- Integrates with Service Cloud sourced[2] agents see Salesforce customer records in the agent desktop
- Integrates with Zoom Phone verified[2]
- Integrates with Zoom Workplace verified[2]
Referenced by
- Integrates with Zoom Phone verified sourced there
Sources
- Contact Center Pricing Vendor page.
- [1] Captured 24 Sep 2026.
- Zoom Contact Center: Contact Center Solutions | Zoom Vendor page.
- [2] Captured 24 Sep 2026.