Communications Cloud Growth
$325 per user / month billed annually
Communications Cloud
by Salesforce
From $325 per user / month, billed annually
Checked today (18 Sep 2026) · next review 18 Oct 2026
Vendor's pricing pagePlans
Communications Cloud Advanced
$475 per user / month billed annually
Agentforce 1 Sales Edition for Communications Cloud
$850 per user / month billed annually
Agentforce 1 Service Edition for Communications Cloud
$850 per user / month billed annually
Add-ons
Communications Cloud B2C BSS Suite
"From $4,000,000 USD/org/year"
| Price | Billing | Type | Channel | Where | Checked | Source |
|---|---|---|---|---|---|---|
| $4,000,000 per org / yearadd-on card states "From $4,000,000 USD/org/year"; a floor, not a fixed price | not stated | List price | Vendor site | not stated | (today) | source [1] |
Communications Cloud B2B BSS Suite
"From $4,000,000 USD/org/year"
| Price | Billing | Type | Channel | Where | Checked | Source |
|---|---|---|---|---|---|---|
| $4,000,000 per org / yearadd-on card states "From $4,000,000 USD/org/year"; a floor, not a fixed price | not stated | List price | Vendor site | not stated | (today) | source [1] |
CRM Analytics for Communications
named in the comparison table; priced "From $165 USD/user/month" on the add-on card
| Price | Billing | Type | Channel | Where | Checked | Source |
|---|---|---|---|---|---|---|
| $165 per user / monthadd-on card states "From $165 USD/user/month" for "AI-powered advanced analytics for CSPs"; the card heading did not survive extraction, the comparison table names the add-on CRM Analytics for Communications | not stated | List price | Vendor site | not stated | (today) | source [1] |
Contract Lifecycle Management for Communications Cloud
"From $75 USD/user/month"
| Price | Billing | Type | Channel | Where | Checked | Source |
|---|---|---|---|---|---|---|
| $75 per user / monthadd-on card states "From $75 USD/user/month" | not stated | List price | Vendor site | not stated | (today) | source [1] |
Agentforce for Communications Cloud - Add-on
"From $150 USD/user/month"
| Price | Billing | Type | Channel | Where | Checked | Source |
|---|---|---|---|---|---|---|
| $150 per user / monthadd-on card states "From $150 USD/user/month" | not stated | List price | Vendor site | not stated | (today) | source [1] |
MuleSoft Direct for Communications Cloud
"Available for purchase" in every column; card says "Contact us"
| Price | Billing | Type | Channel | Where | Checked | Source |
|---|---|---|---|---|---|---|
| Contact salesadd-on card shows "Contact us", no published price | not stated | Contact sales | Vendor site | not stated | (today) | source [1] |
Standard Success Plan
"Included in all licenses"
| Price | Billing | Type | Channel | Where | Checked | Source |
|---|---|---|---|---|---|---|
| $0 / yearpage states "Included in all licenses" | not stated | List price | Vendor site | not stated | (today) | source [1] |
Premier Success Plan
"30% of net license fees"
| Price | Billing | Type | Channel | Where | Checked | Source |
|---|---|---|---|---|---|---|
| 30% of net license feespage states "30% of net license fees"; a share of the licence spend, so no currency | not stated | List price | Vendor site | not stated | (today) | source [1] |
Signature Success Plan
"Contact your account executive"
| Price | Billing | Type | Channel | Where | Checked | Source |
|---|---|---|---|---|---|---|
| Contact salespage states "Contact your account executive" | not stated | Contact sales | Vendor site | not stated | (today) | source [1] |
Every price we observed
One row per price seen: list, promotional and regional prices are separate rows, and channels that disagree sit side by side. Nothing is averaged or overwritten.
Communications Cloud Growth
| Price | Billing | Type | Channel | Where | Checked | Source |
|---|---|---|---|---|---|---|
| $325 per user / monthedition card, "USD/User/Month (Billed annually)"; page states "This edition requires an annual contract." and marks the edition ladder "*Plus Consumption Based Pricing" | billed annually | List price | Vendor site | not stated | (today) | source [1] |
| €325 per user / monthedition card, "USD/User/Month (Billed annually)"; page states "This edition requires an annual contract." and marks the edition ladder "*Plus Consumption Based Pricing" | billed annually | Regional list price | Vendor site | European Union | (today) | source [1] |
| A$455 per user / monthedition card, "USD/User/Month (Billed annually)"; page states "This edition requires an annual contract." and marks the edition ladder "*Plus Consumption Based Pricing" | billed annually | Regional list price | Vendor site | Australia | (today) | source [1] |
| ¥39,000 per user / monthedition card, "USD/User/Month (Billed annually)"; page states "This edition requires an annual contract." and marks the edition ladder "*Plus Consumption Based Pricing" | billed annually | Regional list price | Vendor site | Japan | (today) | source [1] |
| SEK 3,250 per user / monthedition card, "USD/User/Month (Billed annually)"; page states "This edition requires an annual contract." and marks the edition ladder "*Plus Consumption Based Pricing" | billed annually | Regional list price | Vendor site | Sweden | (today) | source [1] |
| £260 per user / monthedition card, "USD/User/Month (Billed annually)"; page states "This edition requires an annual contract." and marks the edition ladder "*Plus Consumption Based Pricing" | billed annually | Regional list price | Vendor site | United Kingdom | (today) | source [1] |
Communications Cloud Advanced
| Price | Billing | Type | Channel | Where | Checked | Source |
|---|---|---|---|---|---|---|
| $475 per user / monthedition card, "USD/User/Month (Billed annually)"; page states "This edition requires an annual contract." and marks the edition ladder "*Plus Consumption Based Pricing" | billed annually | List price | Vendor site | not stated | (today) | source [1] |
| €475 per user / monthedition card, "USD/User/Month (Billed annually)"; page states "This edition requires an annual contract." and marks the edition ladder "*Plus Consumption Based Pricing" | billed annually | Regional list price | Vendor site | European Union | (today) | source [1] |
| A$665 per user / monthedition card, "USD/User/Month (Billed annually)"; page states "This edition requires an annual contract." and marks the edition ladder "*Plus Consumption Based Pricing" | billed annually | Regional list price | Vendor site | Australia | (today) | source [1] |
| ¥57,000 per user / monthedition card, "USD/User/Month (Billed annually)"; page states "This edition requires an annual contract." and marks the edition ladder "*Plus Consumption Based Pricing" | billed annually | Regional list price | Vendor site | Japan | (today) | source [1] |
| SEK 4,750 per user / monthedition card, "USD/User/Month (Billed annually)"; page states "This edition requires an annual contract." and marks the edition ladder "*Plus Consumption Based Pricing" | billed annually | Regional list price | Vendor site | Sweden | (today) | source [1] |
| £380 per user / monthedition card, "USD/User/Month (Billed annually)"; page states "This edition requires an annual contract." and marks the edition ladder "*Plus Consumption Based Pricing" | billed annually | Regional list price | Vendor site | United Kingdom | (today) | source [1] |
Agentforce 1 Sales Edition for Communications Cloud
| Price | Billing | Type | Channel | Where | Checked | Source |
|---|---|---|---|---|---|---|
| $850 per user / monthedition card, "USD/User/Month (Billed annually)"; page states "This edition requires an annual contract." and marks the edition ladder "*Plus Consumption Based Pricing" | billed annually | List price | Vendor site | not stated | (today) | source [1] |
| €850 per user / monthedition card, "USD/User/Month (Billed annually)"; page states "This edition requires an annual contract." and marks the edition ladder "*Plus Consumption Based Pricing" | billed annually | Regional list price | Vendor site | European Union | (today) | source [1] |
| A$1,190 per user / monthedition card, "USD/User/Month (Billed annually)"; page states "This edition requires an annual contract." and marks the edition ladder "*Plus Consumption Based Pricing" | billed annually | Regional list price | Vendor site | Australia | (today) | source [1] |
| ¥102,000 per user / monthedition card, "USD/User/Month (Billed annually)"; page states "This edition requires an annual contract." and marks the edition ladder "*Plus Consumption Based Pricing" | billed annually | Regional list price | Vendor site | Japan | (today) | source [1] |
| SEK 8,500 per user / monthedition card, "USD/User/Month (Billed annually)"; page states "This edition requires an annual contract." and marks the edition ladder "*Plus Consumption Based Pricing" | billed annually | Regional list price | Vendor site | Sweden | (today) | source [1] |
| £680 per user / monthedition card, "USD/User/Month (Billed annually)"; page states "This edition requires an annual contract." and marks the edition ladder "*Plus Consumption Based Pricing" | billed annually | Regional list price | Vendor site | United Kingdom | (today) | source [1] |
Agentforce 1 Service Edition for Communications Cloud
| Price | Billing | Type | Channel | Where | Checked | Source |
|---|---|---|---|---|---|---|
| $850 per user / monthedition card, "USD/User/Month (Billed annually)"; page states "This edition requires an annual contract." and marks the edition ladder "*Plus Consumption Based Pricing" | billed annually | List price | Vendor site | not stated | (today) | source [1] |
| €850 per user / monthedition card, "USD/User/Month (Billed annually)"; page states "This edition requires an annual contract." and marks the edition ladder "*Plus Consumption Based Pricing" | billed annually | Regional list price | Vendor site | European Union | (today) | source [1] |
| A$1,190 per user / monthedition card, "USD/User/Month (Billed annually)"; page states "This edition requires an annual contract." and marks the edition ladder "*Plus Consumption Based Pricing" | billed annually | Regional list price | Vendor site | Australia | (today) | source [1] |
| ¥102,000 per user / monthedition card, "USD/User/Month (Billed annually)"; page states "This edition requires an annual contract." and marks the edition ladder "*Plus Consumption Based Pricing" | billed annually | Regional list price | Vendor site | Japan | (today) | source [1] |
| SEK 8,500 per user / monthedition card, "USD/User/Month (Billed annually)"; page states "This edition requires an annual contract." and marks the edition ladder "*Plus Consumption Based Pricing" | billed annually | Regional list price | Vendor site | Sweden | (today) | source [1] |
| £680 per user / monthedition card, "USD/User/Month (Billed annually)"; page states "This edition requires an annual contract." and marks the edition ladder "*Plus Consumption Based Pricing" | billed annually | Regional list price | Vendor site | United Kingdom | (today) | source [1] |
About
Communications Cloud is the telecoms edition of the Salesforce CRM, with an industry data model and order management for B2B, B2C and wholesale. It is sold per user per month in Growth and higher editions.[1] The page publishes four editions in six currencies, from Growth at 325 USD per user per month to the two Agentforce 1 editions at 850 USD, on an annual contract and marked as carrying consumption-based pricing on top.[1] Add-ons are quoted as floors: the B2B and B2C BSS suites from 4,000,000 USD per org per year, contract lifecycle management from 75 USD and the Agentforce add-on from 150 USD per user per month.[1]
Sources
- Salesforce Communications Cloud pricing | Salesforce Vendor page. Captured 18 Sep 2026, Edition cards, Top Features comparison table, add-on cards and Success Plan cards. sha256:c403c47235a7cf51947ca80b3192ab9723f0a1276fcd438d421cefccdf7a1202