Communications Cloud

Plan or add-on	Price
Communications Cloud Growth	billed annually $300[2] per user / month
Communications Cloud Advanced	billed annually $450[2] per user / month
Agentforce 1 Sales Edition for Communications Cloud	billed annually $850[1] per user / month
Communications Cloud Sales Max	billed annually $800[2] per user / month
Agentforce 1 Service Edition for Communications Cloud	billed annually $850[1] per user / month
Communications Cloud Service Max	billed annually $800[2] per user / month
Communications Cloud Sales & Service Max	billed annually $825[2] per user / month
Communications Cloud B2C BSS SuiteAdd-on to all plans, per org	$4,000,000[1] per org / year
Communications Cloud B2B BSS SuiteAdd-on to all plans, per org	$4,000,000[1] per org / year
CRM Analytics for CommunicationsAdd-on to all plans, per user	$165[1] per user / month
Contract Lifecycle Management for Communications CloudAdd-on to all plans, per user	$75[1] per user / month
Agentforce for Communications Cloud - Add-onAdd-on to all plans, per user	$150[1] per user / month
MuleSoft Direct for Communications CloudAdd-on to all plans	Contact sales[1]
Standard Success PlanAdd-on to all plans	Free[1]
Premier Success PlanAdd-on to all plans	Free[2]
Signature Success PlanAdd-on to all plans	Contact sales[1]

Also sold by the vendor, with no published price: Communications Cloud Intelligence, Customer Community for Communications Cloud, Customer Community Plus for Communications Cloud, Partner Community for Communications Cloud.

The record

Prices checked 2 Nov 2026 (today)

First read: 18 Sep 2026
Prices tracked: 52
Changes seen: 7
Sources: Listed below, each dated

Open the vendor's pricing page

What each plan includes

	Communications Cloud Growth	Communications Cloud Advanced	Communications Cloud Sales Max	Communications Cloud Service Max	Communications Cloud Sales & Service Max
Flex Credits	500,000 credits/org/year	500,000 credits/org/year	2,750,000 credits/org	2,750,000 credits/org	2,750,000 credits/org
Slack edition	Business+ with Slackbot	Business+ with Slackbot	Enterprise+ with Slackbot	Business+ with Slackbot	Business+ with Slackbot
Tableau Next licence	Standard Consumer user	Standard Consumer user	Standard Creator user	Standard Creator user	Standard Creator user
Agentforce Coworker usage	·	·	unmetered	unmetered	unmetered

A dot means the vendor does not say.

Every row we hold (52)

One row per price seen: list, promotional and regional prices are separate rows, and channels that disagree sit side by side. Nothing is averaged or overwritten.

Communications Cloud Growth

Price	Where	Billing	Type	Channel	Source
$300 per user / month	–	billed annually	List price	Vendor's own site	source [2]
€300 per user / month	European Union	billed annually	Local-currency price	Vendor's own site	source [2]
A$420 per user / month	Australia	billed annually	Local-currency price	Vendor's own site	source [2]
¥36,000 per user / month	Japan	billed annually	Local-currency price	Vendor's own site	source [2]
SEK 3,000 per user / month	Sweden	billed annually	Local-currency price	Vendor's own site	source [2]
£240 per user / month	United Kingdom	billed annually	Local-currency price	Vendor's own site	source [2]

Communications Cloud Advanced

Price	Where	Billing	Type	Channel	Source
$450 per user / month	–	billed annually	List price	Vendor's own site	source [2]
€450 per user / month	European Union	billed annually	Local-currency price	Vendor's own site	source [2]
A$630 per user / month	Australia	billed annually	Local-currency price	Vendor's own site	source [2]
¥54,000 per user / month	Japan	billed annually	Local-currency price	Vendor's own site	source [2]
SEK 4,500 per user / month	Sweden	billed annually	Local-currency price	Vendor's own site	source [2]
£360 per user / month	United Kingdom	billed annually	Local-currency price	Vendor's own site	source [2]

Agentforce 1 Sales Edition for Communications Cloud

Price	Where	Billing	Type	Channel	Source
$850 per user / month	–	billed annually	List price	Vendor's own site	source [1]
€850 per user / month	European Union	billed annually	Local-currency price	Vendor's own site	source [1]
A$1,190 per user / month	Australia	billed annually	Local-currency price	Vendor's own site	source [1]
¥102,000 per user / month	Japan	billed annually	Local-currency price	Vendor's own site	source [1]
SEK 8,500 per user / month	Sweden	billed annually	Local-currency price	Vendor's own site	source [1]
£680 per user / month	United Kingdom	billed annually	Local-currency price	Vendor's own site	source [1]

Communications Cloud Sales Max

Price	Where	Billing	Type	Channel	Source
$800 per user / month	–	billed annually	List price	Vendor's own site	source [2]
€800 per user / month	European Union	billed annually	Local-currency price	Vendor's own site	source [2]
A$1,120 per user / month	Australia	billed annually	Local-currency price	Vendor's own site	source [2]
¥96,000 per user / month	Japan	billed annually	Local-currency price	Vendor's own site	source [2]
SEK 8,000 per user / month	Sweden	billed annually	Local-currency price	Vendor's own site	source [2]
£640 per user / month	United Kingdom	billed annually	Local-currency price	Vendor's own site	source [2]

Agentforce 1 Service Edition for Communications Cloud

Price	Where	Billing	Type	Channel	Source
$850 per user / month	–	billed annually	List price	Vendor's own site	source [1]
€850 per user / month	European Union	billed annually	Local-currency price	Vendor's own site	source [1]
A$1,190 per user / month	Australia	billed annually	Local-currency price	Vendor's own site	source [1]
¥102,000 per user / month	Japan	billed annually	Local-currency price	Vendor's own site	source [1]
SEK 8,500 per user / month	Sweden	billed annually	Local-currency price	Vendor's own site	source [1]
£680 per user / month	United Kingdom	billed annually	Local-currency price	Vendor's own site	source [1]

Communications Cloud Service Max

Price	Where	Billing	Type	Channel	Source
$800 per user / month	–	billed annually	List price	Vendor's own site	source [2]
€800 per user / month	European Union	billed annually	Local-currency price	Vendor's own site	source [2]
A$1,120 per user / month	Australia	billed annually	Local-currency price	Vendor's own site	source [2]
¥96,000 per user / month	Japan	billed annually	Local-currency price	Vendor's own site	source [2]
SEK 8,000 per user / month	Sweden	billed annually	Local-currency price	Vendor's own site	source [2]
£640 per user / month	United Kingdom	billed annually	Local-currency price	Vendor's own site	source [2]

Communications Cloud Sales & Service Max

Price	Where	Billing	Type	Channel	Source
$825 per user / month	–	billed annually	List price	Vendor's own site	source [2]
€825 per user / month	European Union	billed annually	Local-currency price	Vendor's own site	source [2]
A$1,120 per user / month	Australia	billed annually	Local-currency price	Vendor's own site	source [2]
¥96,000 per user / month	Japan	billed annually	Local-currency price	Vendor's own site	source [2]
SEK 8,000 per user / month	Sweden	billed annually	Local-currency price	Vendor's own site	source [2]
£640 per user / month	United Kingdom	billed annually	Local-currency price	Vendor's own site	source [2]

Communications Cloud B2C BSS Suite

Price	Where	Billing	Type	Channel	Source
$4,000,000 per org / year	–	–	List price	Vendor's own site	source [1]

Communications Cloud B2B BSS Suite

Price	Where	Billing	Type	Channel	Source
$4,000,000 per org / year	–	–	List price	Vendor's own site	source [1]

CRM Analytics for Communications

Price	Where	Billing	Type	Channel	Source
$165 per user / month	–	–	List price	Vendor's own site	source [1]

Contract Lifecycle Management for Communications Cloud

Price	Where	Billing	Type	Channel	Source
$75 per user / month	–	–	List price	Vendor's own site	source [1]

Agentforce for Communications Cloud - Add-on

Price	Where	Billing	Type	Channel	Source
$150 per user / month	–	–	List price	Vendor's own site	source [1]

MuleSoft Direct for Communications Cloud

Price	Where	Billing	Type	Channel	Source
Contact sales	–	–	Contact sales	Vendor's own site	source [1]

Standard Success Plan

Price	Where	Billing	Type	Channel	Source
Free	–	–	List price	Vendor's own site	source [1]

Premier Success Plan

Price	Where	Billing	Type	Channel	Source
30% of net license fees	–	–	List price	Vendor's own site	source [1]
Free	–	–	List price	Vendor's own site	source [2]

Signature Success Plan

Price	Where	Billing	Type	Channel	Source
Contact sales	–	–	Contact sales	Vendor's own site	source [1]

About

Communications Cloud is the telecoms edition of the Salesforce CRM, with an industry data model and order management for B2B, B2C and wholesale.^[1] It is sold per user per month on an annual contract in five editions, from Growth starting at 300 USD to Sales & Service Max at 825 USD, with consumption-based charges on top.^[2] Several add-ons have starting prices: the B2B and B2C BSS suites from 4,000,000 USD per org per year, contract lifecycle management from 75 USD and the Agentforce add-on from 150 USD per user per month.^[1]

Sources

Salesforce Communications Cloud pricing | Salesforce Vendor page.
- [1] Read 18 Sep 2026.
- [2] Read again 23 Sep 2026.

Version 11, updated 17 Oct 2026 (16 days ago) JSON Report an error