{"type":"product","key":"salesforce/communications-cloud","title":"Communications Cloud","url":"https://enterpricey.com/salesforce/communications-cloud/pricing","version":2,"updated_at":"2026-09-18T12:40:57.240Z","indexable":true,"data":{"about":"Communications Cloud is the telecoms edition of the Salesforce CRM, with an industry data model and order management for B2B, B2C and wholesale. It is sold per user per month in Growth and higher editions.[^pricing] The page publishes four editions in six currencies, from Growth at 325 USD per user per month to the two Agentforce 1 editions at 850 USD, on an annual contract and marked as carrying consumption-based pricing on top.[^pricing] Add-ons are quoted as floors: the B2B and B2C BSS suites from 4,000,000 USD per org per year, contract lifecycle management from 75 USD and the Agentforce add-on from 150 USD per user per month.[^pricing]","plans":[{"from":null,"name":"Communications Cloud Growth","note":"communications data model, pre-built consoles and processes, TMF APIs","plan":"growth","rank":1,"unit":"user","until":null,"source":"^pricing","status":"active","audience":"enterprise","seat_max":null,"seat_min":null,"former_names":null,"custom_priced":false},{"from":null,"name":"Communications Cloud Advanced","note":"adds Revenue Cloud Advanced for Communications, asset-based ordering and Salesforce Contracts","plan":"advanced","rank":2,"unit":"user","until":null,"source":"^pricing","status":"active","audience":"enterprise","seat_max":null,"seat_min":null,"former_names":null,"custom_priced":false},{"from":null,"name":"Agentforce 1 Sales Edition for Communications Cloud","note":"adds Agentforce, Data Cloud and Agentforce Flex Credits","plan":"agentforce-1-sales","rank":3,"unit":"user","until":null,"source":"^pricing","status":"active","audience":"enterprise","seat_max":null,"seat_min":null,"former_names":null,"custom_priced":false},{"from":null,"name":"Agentforce 1 Service Edition for Communications Cloud","note":"adds Digital Engagement and Service Voice","plan":"agentforce-1-service","rank":4,"unit":"user","until":null,"source":"^pricing","status":"active","audience":"enterprise","seat_max":null,"seat_min":null,"former_names":null,"custom_priced":false}],"addons":[{"kind":"add_on","name":"Communications Cloud B2C BSS Suite","note":"\"From $4,000,000 USD/org/year\"","unit":"org","addon":"b2c-bss-suite","source":"^pricing","applies_to":["all"]},{"kind":"add_on","name":"Communications Cloud B2B BSS Suite","note":"\"From $4,000,000 USD/org/year\"","unit":"org","addon":"b2b-bss-suite","source":"^pricing","applies_to":["all"]},{"kind":"add_on","name":"CRM Analytics for Communications","note":"named in the comparison table; priced \"From $165 USD/user/month\" on the add-on card","unit":"user","addon":"crm-analytics","source":"^pricing","applies_to":["all"]},{"kind":"add_on","name":"Contract Lifecycle Management for Communications Cloud","note":"\"From $75 USD/user/month\"","unit":"user","addon":"clm","source":"^pricing","applies_to":["all"]},{"kind":"add_on","name":"Agentforce for Communications Cloud - Add-on","note":"\"From $150 USD/user/month\"","unit":"user","addon":"agentforce-for-comms","source":"^pricing","applies_to":["all"]},{"kind":"add_on","name":"MuleSoft Direct for Communications Cloud","note":"\"Available for purchase\" in every column; card says \"Contact us\"","unit":null,"addon":"mulesoft-direct","source":"^pricing","applies_to":["all"]},{"kind":"support_plan","name":"Standard Success Plan","note":"\"Included in all licenses\"","unit":null,"addon":"standard-success-plan","source":"^pricing","applies_to":["all"]},{"kind":"support_plan","name":"Premier Success Plan","note":"\"30% of net license fees\"","unit":"% of net license fees","addon":"premier-success-plan","source":"^pricing","applies_to":["all"]},{"kind":"support_plan","name":"Signature Success Plan","note":"\"Contact your account executive\"","unit":null,"addon":"signature-success-plan","source":"^pricing","applies_to":["all"]}],"events":[{"date":"2026-09-18","item":"growth","kind":"new_plan","note":null,"after":"Communications Cloud Growth","before":null,"source":"^pricing"},{"date":"2026-09-18","item":"advanced","kind":"new_plan","note":null,"after":"Communications Cloud Advanced","before":null,"source":"^pricing"},{"date":"2026-09-18","item":"agentforce-1-sales","kind":"new_plan","note":null,"after":"Agentforce 1 Sales Edition for Communications Cloud","before":null,"source":"^pricing"},{"date":"2026-09-18","item":"agentforce-1-service","kind":"new_plan","note":null,"after":"Agentforce 1 Service Edition for Communications Cloud","before":null,"source":"^pricing"}],"identity":{"name":"Communications Cloud","status":"active","vendor":"vendor/salesforce","deployment":["cloud"],"pricing_url":"https://www.salesforce.com/communications/pricing/","pricing_model":["per_seat"]},"freshness":{"next_review":"2026-10-18","last_verified":"2026-09-18","review_interval_days":30},"references":[{"ref":"pricing","url":"https://www.salesforce.com/communications/pricing/","hash":"sha256:c403c47235a7cf51947ca80b3192ab9723f0a1276fcd438d421cefccdf7a1202","kind":"vendor_page","title":"Salesforce Communications Cloud pricing | Salesforce","locator":"Edition cards, Top Features comparison table, add-on cards and Success Plan cards","screenshot":null,"captured_at":"2026-09-18T12:40:03Z","verified_by":null,"extracted_by":"benjaminsen / claude-opus-5"}],"observations":[{"item":"growth","note":"edition card, \"USD/User/Month (Billed annually)\"; page states \"This edition requires an annual contract.\" and marks the edition ladder \"*Plus Consumption Based Pricing\"","unit":"user","amount":325,"period":"month","region":null,"source":"^pricing","billing":"annual","channel":"vendor_page","currency":"USD","buyer_type":null,"price_type":"list","observed_at":"2026-09-18","promo_terms":null},{"item":"growth","note":"edition card, \"USD/User/Month (Billed annually)\"; page states \"This edition requires an annual contract.\" and marks the edition ladder \"*Plus Consumption Based Pricing\"","unit":"user","amount":325,"period":"month","region":"EU","source":"^pricing","billing":"annual","channel":"vendor_page","currency":"EUR","buyer_type":null,"price_type":"regional","observed_at":"2026-09-18","promo_terms":null},{"item":"growth","note":"edition card, \"USD/User/Month (Billed annually)\"; page states \"This edition requires an annual contract.\" and marks the edition ladder \"*Plus Consumption Based Pricing\"","unit":"user","amount":455,"period":"month","region":"AU","source":"^pricing","billing":"annual","channel":"vendor_page","currency":"AUD","buyer_type":null,"price_type":"regional","observed_at":"2026-09-18","promo_terms":null},{"item":"growth","note":"edition card, \"USD/User/Month (Billed annually)\"; page states \"This edition requires an annual contract.\" and marks the edition ladder \"*Plus Consumption Based Pricing\"","unit":"user","amount":39000,"period":"month","region":"JP","source":"^pricing","billing":"annual","channel":"vendor_page","currency":"JPY","buyer_type":null,"price_type":"regional","observed_at":"2026-09-18","promo_terms":null},{"item":"growth","note":"edition card, \"USD/User/Month (Billed annually)\"; page states \"This edition requires an annual contract.\" and marks the edition ladder \"*Plus Consumption Based Pricing\"","unit":"user","amount":3250,"period":"month","region":"SE","source":"^pricing","billing":"annual","channel":"vendor_page","currency":"SEK","buyer_type":null,"price_type":"regional","observed_at":"2026-09-18","promo_terms":null},{"item":"growth","note":"edition card, \"USD/User/Month (Billed annually)\"; page states \"This edition requires an annual contract.\" and marks the edition ladder \"*Plus Consumption Based Pricing\"","unit":"user","amount":260,"period":"month","region":"UK","source":"^pricing","billing":"annual","channel":"vendor_page","currency":"GBP","buyer_type":null,"price_type":"regional","observed_at":"2026-09-18","promo_terms":null},{"item":"advanced","note":"edition card, \"USD/User/Month (Billed annually)\"; page states \"This edition requires an annual contract.\" and marks the edition ladder \"*Plus Consumption Based Pricing\"","unit":"user","amount":475,"period":"month","region":null,"source":"^pricing","billing":"annual","channel":"vendor_page","currency":"USD","buyer_type":null,"price_type":"list","observed_at":"2026-09-18","promo_terms":null},{"item":"advanced","note":"edition card, \"USD/User/Month (Billed annually)\"; page states \"This edition requires an annual contract.\" and marks the edition ladder \"*Plus Consumption Based Pricing\"","unit":"user","amount":475,"period":"month","region":"EU","source":"^pricing","billing":"annual","channel":"vendor_page","currency":"EUR","buyer_type":null,"price_type":"regional","observed_at":"2026-09-18","promo_terms":null},{"item":"advanced","note":"edition card, \"USD/User/Month (Billed annually)\"; page states \"This edition requires an annual contract.\" and marks the edition ladder \"*Plus Consumption Based Pricing\"","unit":"user","amount":665,"period":"month","region":"AU","source":"^pricing","billing":"annual","channel":"vendor_page","currency":"AUD","buyer_type":null,"price_type":"regional","observed_at":"2026-09-18","promo_terms":null},{"item":"advanced","note":"edition card, \"USD/User/Month (Billed annually)\"; page states \"This edition requires an annual contract.\" and marks the edition ladder \"*Plus Consumption Based Pricing\"","unit":"user","amount":57000,"period":"month","region":"JP","source":"^pricing","billing":"annual","channel":"vendor_page","currency":"JPY","buyer_type":null,"price_type":"regional","observed_at":"2026-09-18","promo_terms":null},{"item":"advanced","note":"edition card, \"USD/User/Month (Billed annually)\"; page states \"This edition requires an annual contract.\" and marks the edition ladder \"*Plus Consumption Based Pricing\"","unit":"user","amount":4750,"period":"month","region":"SE","source":"^pricing","billing":"annual","channel":"vendor_page","currency":"SEK","buyer_type":null,"price_type":"regional","observed_at":"2026-09-18","promo_terms":null},{"item":"advanced","note":"edition card, \"USD/User/Month (Billed annually)\"; page states \"This edition requires an annual contract.\" and marks the edition ladder \"*Plus Consumption Based Pricing\"","unit":"user","amount":380,"period":"month","region":"UK","source":"^pricing","billing":"annual","channel":"vendor_page","currency":"GBP","buyer_type":null,"price_type":"regional","observed_at":"2026-09-18","promo_terms":null},{"item":"agentforce-1-sales","note":"edition card, \"USD/User/Month (Billed annually)\"; page states \"This edition requires an annual contract.\" and marks the edition ladder \"*Plus Consumption Based Pricing\"","unit":"user","amount":850,"period":"month","region":null,"source":"^pricing","billing":"annual","channel":"vendor_page","currency":"USD","buyer_type":null,"price_type":"list","observed_at":"2026-09-18","promo_terms":null},{"item":"agentforce-1-sales","note":"edition card, \"USD/User/Month (Billed annually)\"; page states \"This edition requires an annual contract.\" and marks the edition ladder \"*Plus Consumption Based Pricing\"","unit":"user","amount":850,"period":"month","region":"EU","source":"^pricing","billing":"annual","channel":"vendor_page","currency":"EUR","buyer_type":null,"price_type":"regional","observed_at":"2026-09-18","promo_terms":null},{"item":"agentforce-1-sales","note":"edition card, \"USD/User/Month (Billed annually)\"; page states \"This edition requires an annual contract.\" and marks the edition ladder \"*Plus Consumption Based Pricing\"","unit":"user","amount":1190,"period":"month","region":"AU","source":"^pricing","billing":"annual","channel":"vendor_page","currency":"AUD","buyer_type":null,"price_type":"regional","observed_at":"2026-09-18","promo_terms":null},{"item":"agentforce-1-sales","note":"edition card, \"USD/User/Month (Billed annually)\"; page states \"This edition requires an annual contract.\" and marks the edition ladder \"*Plus Consumption Based Pricing\"","unit":"user","amount":102000,"period":"month","region":"JP","source":"^pricing","billing":"annual","channel":"vendor_page","currency":"JPY","buyer_type":null,"price_type":"regional","observed_at":"2026-09-18","promo_terms":null},{"item":"agentforce-1-sales","note":"edition card, \"USD/User/Month (Billed annually)\"; page states \"This edition requires an annual contract.\" and marks the edition ladder \"*Plus Consumption Based Pricing\"","unit":"user","amount":8500,"period":"month","region":"SE","source":"^pricing","billing":"annual","channel":"vendor_page","currency":"SEK","buyer_type":null,"price_type":"regional","observed_at":"2026-09-18","promo_terms":null},{"item":"agentforce-1-sales","note":"edition card, \"USD/User/Month (Billed annually)\"; page states \"This edition requires an annual contract.\" and marks the edition ladder \"*Plus Consumption Based Pricing\"","unit":"user","amount":680,"period":"month","region":"UK","source":"^pricing","billing":"annual","channel":"vendor_page","currency":"GBP","buyer_type":null,"price_type":"regional","observed_at":"2026-09-18","promo_terms":null},{"item":"agentforce-1-service","note":"edition card, \"USD/User/Month (Billed annually)\"; page states \"This edition requires an annual contract.\" and marks the edition ladder \"*Plus Consumption Based Pricing\"","unit":"user","amount":850,"period":"month","region":null,"source":"^pricing","billing":"annual","channel":"vendor_page","currency":"USD","buyer_type":null,"price_type":"list","observed_at":"2026-09-18","promo_terms":null},{"item":"agentforce-1-service","note":"edition card, \"USD/User/Month (Billed annually)\"; page states \"This edition requires an annual contract.\" and marks the edition ladder \"*Plus Consumption Based Pricing\"","unit":"user","amount":850,"period":"month","region":"EU","source":"^pricing","billing":"annual","channel":"vendor_page","currency":"EUR","buyer_type":null,"price_type":"regional","observed_at":"2026-09-18","promo_terms":null},{"item":"agentforce-1-service","note":"edition card, \"USD/User/Month (Billed annually)\"; page states \"This edition requires an annual contract.\" and marks the edition ladder \"*Plus Consumption Based Pricing\"","unit":"user","amount":1190,"period":"month","region":"AU","source":"^pricing","billing":"annual","channel":"vendor_page","currency":"AUD","buyer_type":null,"price_type":"regional","observed_at":"2026-09-18","promo_terms":null},{"item":"agentforce-1-service","note":"edition card, \"USD/User/Month (Billed annually)\"; page states \"This edition requires an annual contract.\" and marks the edition ladder \"*Plus Consumption Based Pricing\"","unit":"user","amount":102000,"period":"month","region":"JP","source":"^pricing","billing":"annual","channel":"vendor_page","currency":"JPY","buyer_type":null,"price_type":"regional","observed_at":"2026-09-18","promo_terms":null},{"item":"agentforce-1-service","note":"edition card, \"USD/User/Month (Billed annually)\"; page states \"This edition requires an annual contract.\" and marks the edition ladder \"*Plus Consumption Based Pricing\"","unit":"user","amount":8500,"period":"month","region":"SE","source":"^pricing","billing":"annual","channel":"vendor_page","currency":"SEK","buyer_type":null,"price_type":"regional","observed_at":"2026-09-18","promo_terms":null},{"item":"agentforce-1-service","note":"edition card, \"USD/User/Month (Billed annually)\"; page states \"This edition requires an annual contract.\" and marks the edition ladder \"*Plus Consumption Based Pricing\"","unit":"user","amount":680,"period":"month","region":"UK","source":"^pricing","billing":"annual","channel":"vendor_page","currency":"GBP","buyer_type":null,"price_type":"regional","observed_at":"2026-09-18","promo_terms":null},{"item":"b2c-bss-suite","note":"add-on card states \"From $4,000,000 USD/org/year\"; a floor, not a fixed price","unit":"org","amount":4000000,"period":"year","region":null,"source":"^pricing","billing":null,"channel":"vendor_page","currency":"USD","buyer_type":null,"price_type":"list","observed_at":"2026-09-18","promo_terms":null},{"item":"b2b-bss-suite","note":"add-on card states \"From $4,000,000 USD/org/year\"; a floor, not a fixed price","unit":"org","amount":4000000,"period":"year","region":null,"source":"^pricing","billing":null,"channel":"vendor_page","currency":"USD","buyer_type":null,"price_type":"list","observed_at":"2026-09-18","promo_terms":null},{"item":"crm-analytics","note":"add-on card states \"From $165 USD/user/month\" for \"AI-powered advanced analytics for CSPs\"; the card heading did not survive extraction, the comparison table names the add-on CRM Analytics for Communications","unit":"user","amount":165,"period":"month","region":null,"source":"^pricing","billing":null,"channel":"vendor_page","currency":"USD","buyer_type":null,"price_type":"list","observed_at":"2026-09-18","promo_terms":null},{"item":"clm","note":"add-on card states \"From $75 USD/user/month\"","unit":"user","amount":75,"period":"month","region":null,"source":"^pricing","billing":null,"channel":"vendor_page","currency":"USD","buyer_type":null,"price_type":"list","observed_at":"2026-09-18","promo_terms":null},{"item":"agentforce-for-comms","note":"add-on card states \"From $150 USD/user/month\"","unit":"user","amount":150,"period":"month","region":null,"source":"^pricing","billing":null,"channel":"vendor_page","currency":"USD","buyer_type":null,"price_type":"list","observed_at":"2026-09-18","promo_terms":null},{"item":"mulesoft-direct","note":"add-on card shows \"Contact us\", no published price","unit":null,"amount":null,"period":null,"region":null,"source":"^pricing","billing":null,"channel":"vendor_page","currency":null,"buyer_type":null,"price_type":"contact_sales","observed_at":"2026-09-18","promo_terms":null},{"item":"standard-success-plan","note":"page states \"Included in all licenses\"","unit":null,"amount":0,"period":"year","region":null,"source":"^pricing","billing":null,"channel":"vendor_page","currency":"USD","buyer_type":null,"price_type":"list","observed_at":"2026-09-18","promo_terms":null},{"item":"premier-success-plan","note":"page states \"30% of net license fees\"; a share of the licence spend, so no currency","unit":"% of net license fees","amount":30,"period":"year","region":null,"source":"^pricing","billing":null,"channel":"vendor_page","currency":null,"buyer_type":null,"price_type":"list","observed_at":"2026-09-18","promo_terms":null},{"item":"signature-success-plan","note":"page states \"Contact your account executive\"","unit":null,"amount":null,"period":null,"region":null,"source":"^pricing","billing":null,"channel":"vendor_page","currency":null,"buyer_type":null,"price_type":"contact_sales","observed_at":"2026-09-18","promo_terms":null}]},"derived":{"observations":[{"id":"ad7f837f-367f-4d7e-b80f-ec0fedcc95ba","entity_id":"c356132d-cdb4-4284-949d-da92d176b398","product_key":"salesforce/communications-cloud","vendor_key":"salesforce","row_index":0,"item":"growth","item_kind":"plan","amount":"325.0000","currency":"USD","unit":"user","period":"month","billing":"annual","channel":"vendor_page","price_type":"list","promo_terms":null,"region":null,"buyer_type":null,"observed_at":"2026-09-18T00:00:00.000Z","source_ref":"pricing","source_url":"https://www.salesforce.com/communications/pricing/","source_captured_at":"2026-09-18T12:40:03.000Z","source_hash":"sha256:c403c47235a7cf51947ca80b3192ab9723f0a1276fcd438d421cefccdf7a1202","note":"edition card, \"USD/User/Month (Billed annually)\"; page states \"This edition requires an annual contract.\" and marks the edition ladder \"*Plus Consumption Based Pricing\"","version_id":"ef22785c-bb25-40ec-918f-92575ab48180"},{"id":"ffcea399-a571-4380-bdeb-f1366457dfa0","entity_id":"c356132d-cdb4-4284-949d-da92d176b398","product_key":"salesforce/communications-cloud","vendor_key":"salesforce","row_index":1,"item":"growth","item_kind":"plan","amount":"325.0000","currency":"EUR","unit":"user","period":"month","billing":"annual","channel":"vendor_page","price_type":"regional","promo_terms":null,"region":"EU","buyer_type":null,"observed_at":"2026-09-18T00:00:00.000Z","source_ref":"pricing","source_url":"https://www.salesforce.com/communications/pricing/","source_captured_at":"2026-09-18T12:40:03.000Z","source_hash":"sha256:c403c47235a7cf51947ca80b3192ab9723f0a1276fcd438d421cefccdf7a1202","note":"edition card, \"USD/User/Month (Billed annually)\"; page states \"This edition requires an annual contract.\" and marks the edition ladder \"*Plus Consumption Based Pricing\"","version_id":"ef22785c-bb25-40ec-918f-92575ab48180"},{"id":"c238b389-e95f-47c5-a5b3-d3c0a0addd3a","entity_id":"c356132d-cdb4-4284-949d-da92d176b398","product_key":"salesforce/communications-cloud","vendor_key":"salesforce","row_index":2,"item":"growth","item_kind":"plan","amount":"455.0000","currency":"AUD","unit":"user","period":"month","billing":"annual","channel":"vendor_page","price_type":"regional","promo_terms":null,"region":"AU","buyer_type":null,"observed_at":"2026-09-18T00:00:00.000Z","source_ref":"pricing","source_url":"https://www.salesforce.com/communications/pricing/","source_captured_at":"2026-09-18T12:40:03.000Z","source_hash":"sha256:c403c47235a7cf51947ca80b3192ab9723f0a1276fcd438d421cefccdf7a1202","note":"edition card, \"USD/User/Month (Billed annually)\"; page states \"This edition requires an annual contract.\" and marks the edition ladder \"*Plus Consumption Based Pricing\"","version_id":"ef22785c-bb25-40ec-918f-92575ab48180"},{"id":"bc5c698d-eb0d-409d-8824-5b2ef1a532ef","entity_id":"c356132d-cdb4-4284-949d-da92d176b398","product_key":"salesforce/communications-cloud","vendor_key":"salesforce","row_index":3,"item":"growth","item_kind":"plan","amount":"39000.0000","currency":"JPY","unit":"user","period":"month","billing":"annual","channel":"vendor_page","price_type":"regional","promo_terms":null,"region":"JP","buyer_type":null,"observed_at":"2026-09-18T00:00:00.000Z","source_ref":"pricing","source_url":"https://www.salesforce.com/communications/pricing/","source_captured_at":"2026-09-18T12:40:03.000Z","source_hash":"sha256:c403c47235a7cf51947ca80b3192ab9723f0a1276fcd438d421cefccdf7a1202","note":"edition card, \"USD/User/Month (Billed annually)\"; page states \"This edition requires an annual contract.\" and marks the edition ladder \"*Plus Consumption Based Pricing\"","version_id":"ef22785c-bb25-40ec-918f-92575ab48180"},{"id":"2932de1b-96a1-449a-8251-842e9e2f1560","entity_id":"c356132d-cdb4-4284-949d-da92d176b398","product_key":"salesforce/communications-cloud","vendor_key":"salesforce","row_index":4,"item":"growth","item_kind":"plan","amount":"3250.0000","currency":"SEK","unit":"user","period":"month","billing":"annual","channel":"vendor_page","price_type":"regional","promo_terms":null,"region":"SE","buyer_type":null,"observed_at":"2026-09-18T00:00:00.000Z","source_ref":"pricing","source_url":"https://www.salesforce.com/communications/pricing/","source_captured_at":"2026-09-18T12:40:03.000Z","source_hash":"sha256:c403c47235a7cf51947ca80b3192ab9723f0a1276fcd438d421cefccdf7a1202","note":"edition card, \"USD/User/Month (Billed annually)\"; page states \"This edition requires an annual contract.\" and marks the edition ladder \"*Plus Consumption Based Pricing\"","version_id":"ef22785c-bb25-40ec-918f-92575ab48180"},{"id":"47570e09-ffec-41ea-b82e-64b103bfcf03","entity_id":"c356132d-cdb4-4284-949d-da92d176b398","product_key":"salesforce/communications-cloud","vendor_key":"salesforce","row_index":5,"item":"growth","item_kind":"plan","amount":"260.0000","currency":"GBP","unit":"user","period":"month","billing":"annual","channel":"vendor_page","price_type":"regional","promo_terms":null,"region":"UK","buyer_type":null,"observed_at":"2026-09-18T00:00:00.000Z","source_ref":"pricing","source_url":"https://www.salesforce.com/communications/pricing/","source_captured_at":"2026-09-18T12:40:03.000Z","source_hash":"sha256:c403c47235a7cf51947ca80b3192ab9723f0a1276fcd438d421cefccdf7a1202","note":"edition card, \"USD/User/Month (Billed annually)\"; page states \"This edition requires an annual contract.\" and marks the edition ladder \"*Plus Consumption Based Pricing\"","version_id":"ef22785c-bb25-40ec-918f-92575ab48180"},{"id":"e1151939-30f6-4b60-bbc6-4111c4b7f385","entity_id":"c356132d-cdb4-4284-949d-da92d176b398","product_key":"salesforce/communications-cloud","vendor_key":"salesforce","row_index":6,"item":"advanced","item_kind":"plan","amount":"475.0000","currency":"USD","unit":"user","period":"month","billing":"annual","channel":"vendor_page","price_type":"list","promo_terms":null,"region":null,"buyer_type":null,"observed_at":"2026-09-18T00:00:00.000Z","source_ref":"pricing","source_url":"https://www.salesforce.com/communications/pricing/","source_captured_at":"2026-09-18T12:40:03.000Z","source_hash":"sha256:c403c47235a7cf51947ca80b3192ab9723f0a1276fcd438d421cefccdf7a1202","note":"edition card, \"USD/User/Month (Billed annually)\"; page states \"This edition requires an annual contract.\" and marks the edition ladder \"*Plus Consumption Based Pricing\"","version_id":"ef22785c-bb25-40ec-918f-92575ab48180"},{"id":"dae20af2-8c95-4ef8-922a-166dc84002c6","entity_id":"c356132d-cdb4-4284-949d-da92d176b398","product_key":"salesforce/communications-cloud","vendor_key":"salesforce","row_index":7,"item":"advanced","item_kind":"plan","amount":"475.0000","currency":"EUR","unit":"user","period":"month","billing":"annual","channel":"vendor_page","price_type":"regional","promo_terms":null,"region":"EU","buyer_type":null,"observed_at":"2026-09-18T00:00:00.000Z","source_ref":"pricing","source_url":"https://www.salesforce.com/communications/pricing/","source_captured_at":"2026-09-18T12:40:03.000Z","source_hash":"sha256:c403c47235a7cf51947ca80b3192ab9723f0a1276fcd438d421cefccdf7a1202","note":"edition card, \"USD/User/Month (Billed annually)\"; page states \"This edition requires an annual contract.\" and marks the edition ladder \"*Plus Consumption Based Pricing\"","version_id":"ef22785c-bb25-40ec-918f-92575ab48180"},{"id":"56f866c8-d3b0-4d76-864d-35c44233524d","entity_id":"c356132d-cdb4-4284-949d-da92d176b398","product_key":"salesforce/communications-cloud","vendor_key":"salesforce","row_index":8,"item":"advanced","item_kind":"plan","amount":"665.0000","currency":"AUD","unit":"user","period":"month","billing":"annual","channel":"vendor_page","price_type":"regional","promo_terms":null,"region":"AU","buyer_type":null,"observed_at":"2026-09-18T00:00:00.000Z","source_ref":"pricing","source_url":"https://www.salesforce.com/communications/pricing/","source_captured_at":"2026-09-18T12:40:03.000Z","source_hash":"sha256:c403c47235a7cf51947ca80b3192ab9723f0a1276fcd438d421cefccdf7a1202","note":"edition card, \"USD/User/Month (Billed annually)\"; page states \"This edition requires an annual contract.\" and marks the edition ladder \"*Plus Consumption Based Pricing\"","version_id":"ef22785c-bb25-40ec-918f-92575ab48180"},{"id":"389c031a-780e-4556-97a8-575eed38ee65","entity_id":"c356132d-cdb4-4284-949d-da92d176b398","product_key":"salesforce/communications-cloud","vendor_key":"salesforce","row_index":9,"item":"advanced","item_kind":"plan","amount":"57000.0000","currency":"JPY","unit":"user","period":"month","billing":"annual","channel":"vendor_page","price_type":"regional","promo_terms":null,"region":"JP","buyer_type":null,"observed_at":"2026-09-18T00:00:00.000Z","source_ref":"pricing","source_url":"https://www.salesforce.com/communications/pricing/","source_captured_at":"2026-09-18T12:40:03.000Z","source_hash":"sha256:c403c47235a7cf51947ca80b3192ab9723f0a1276fcd438d421cefccdf7a1202","note":"edition card, \"USD/User/Month (Billed annually)\"; page states \"This edition requires an annual contract.\" and marks the edition ladder \"*Plus Consumption Based Pricing\"","version_id":"ef22785c-bb25-40ec-918f-92575ab48180"},{"id":"918ea589-4bde-4a3b-af1e-56d8977aaf03","entity_id":"c356132d-cdb4-4284-949d-da92d176b398","product_key":"salesforce/communications-cloud","vendor_key":"salesforce","row_index":10,"item":"advanced","item_kind":"plan","amount":"4750.0000","currency":"SEK","unit":"user","period":"month","billing":"annual","channel":"vendor_page","price_type":"regional","promo_terms":null,"region":"SE","buyer_type":null,"observed_at":"2026-09-18T00:00:00.000Z","source_ref":"pricing","source_url":"https://www.salesforce.com/communications/pricing/","source_captured_at":"2026-09-18T12:40:03.000Z","source_hash":"sha256:c403c47235a7cf51947ca80b3192ab9723f0a1276fcd438d421cefccdf7a1202","note":"edition card, \"USD/User/Month (Billed annually)\"; page states \"This edition requires an annual contract.\" and marks the edition ladder \"*Plus Consumption Based Pricing\"","version_id":"ef22785c-bb25-40ec-918f-92575ab48180"},{"id":"579e622d-e698-482b-ab80-6111f8578fa0","entity_id":"c356132d-cdb4-4284-949d-da92d176b398","product_key":"salesforce/communications-cloud","vendor_key":"salesforce","row_index":11,"item":"advanced","item_kind":"plan","amount":"380.0000","currency":"GBP","unit":"user","period":"month","billing":"annual","channel":"vendor_page","price_type":"regional","promo_terms":null,"region":"UK","buyer_type":null,"observed_at":"2026-09-18T00:00:00.000Z","source_ref":"pricing","source_url":"https://www.salesforce.com/communications/pricing/","source_captured_at":"2026-09-18T12:40:03.000Z","source_hash":"sha256:c403c47235a7cf51947ca80b3192ab9723f0a1276fcd438d421cefccdf7a1202","note":"edition card, \"USD/User/Month (Billed annually)\"; page states \"This edition requires an annual contract.\" and marks the edition ladder \"*Plus Consumption Based Pricing\"","version_id":"ef22785c-bb25-40ec-918f-92575ab48180"},{"id":"50d6f1f9-8cdf-4489-bc8f-72e9a278176e","entity_id":"c356132d-cdb4-4284-949d-da92d176b398","product_key":"salesforce/communications-cloud","vendor_key":"salesforce","row_index":12,"item":"agentforce-1-sales","item_kind":"plan","amount":"850.0000","currency":"USD","unit":"user","period":"month","billing":"annual","channel":"vendor_page","price_type":"list","promo_terms":null,"region":null,"buyer_type":null,"observed_at":"2026-09-18T00:00:00.000Z","source_ref":"pricing","source_url":"https://www.salesforce.com/communications/pricing/","source_captured_at":"2026-09-18T12:40:03.000Z","source_hash":"sha256:c403c47235a7cf51947ca80b3192ab9723f0a1276fcd438d421cefccdf7a1202","note":"edition card, \"USD/User/Month (Billed annually)\"; page states \"This edition requires an annual contract.\" and marks the edition ladder \"*Plus Consumption Based Pricing\"","version_id":"ef22785c-bb25-40ec-918f-92575ab48180"},{"id":"e3717c13-f401-4099-a477-ea481ddd566e","entity_id":"c356132d-cdb4-4284-949d-da92d176b398","product_key":"salesforce/communications-cloud","vendor_key":"salesforce","row_index":13,"item":"agentforce-1-sales","item_kind":"plan","amount":"850.0000","currency":"EUR","unit":"user","period":"month","billing":"annual","channel":"vendor_page","price_type":"regional","promo_terms":null,"region":"EU","buyer_type":null,"observed_at":"2026-09-18T00:00:00.000Z","source_ref":"pricing","source_url":"https://www.salesforce.com/communications/pricing/","source_captured_at":"2026-09-18T12:40:03.000Z","source_hash":"sha256:c403c47235a7cf51947ca80b3192ab9723f0a1276fcd438d421cefccdf7a1202","note":"edition card, \"USD/User/Month (Billed annually)\"; page states \"This edition requires an annual contract.\" and marks the edition ladder \"*Plus Consumption Based Pricing\"","version_id":"ef22785c-bb25-40ec-918f-92575ab48180"},{"id":"44f7ab54-464b-4170-b374-6487168dd0c0","entity_id":"c356132d-cdb4-4284-949d-da92d176b398","product_key":"salesforce/communications-cloud","vendor_key":"salesforce","row_index":14,"item":"agentforce-1-sales","item_kind":"plan","amount":"1190.0000","currency":"AUD","unit":"user","period":"month","billing":"annual","channel":"vendor_page","price_type":"regional","promo_terms":null,"region":"AU","buyer_type":null,"observed_at":"2026-09-18T00:00:00.000Z","source_ref":"pricing","source_url":"https://www.salesforce.com/communications/pricing/","source_captured_at":"2026-09-18T12:40:03.000Z","source_hash":"sha256:c403c47235a7cf51947ca80b3192ab9723f0a1276fcd438d421cefccdf7a1202","note":"edition card, \"USD/User/Month (Billed annually)\"; page states \"This edition requires an annual contract.\" and marks the edition ladder \"*Plus Consumption Based Pricing\"","version_id":"ef22785c-bb25-40ec-918f-92575ab48180"},{"id":"e23e92cb-7e74-437a-ac1d-2a6bc04c78a4","entity_id":"c356132d-cdb4-4284-949d-da92d176b398","product_key":"salesforce/communications-cloud","vendor_key":"salesforce","row_index":15,"item":"agentforce-1-sales","item_kind":"plan","amount":"102000.0000","currency":"JPY","unit":"user","period":"month","billing":"annual","channel":"vendor_page","price_type":"regional","promo_terms":null,"region":"JP","buyer_type":null,"observed_at":"2026-09-18T00:00:00.000Z","source_ref":"pricing","source_url":"https://www.salesforce.com/communications/pricing/","source_captured_at":"2026-09-18T12:40:03.000Z","source_hash":"sha256:c403c47235a7cf51947ca80b3192ab9723f0a1276fcd438d421cefccdf7a1202","note":"edition card, \"USD/User/Month (Billed annually)\"; page states \"This edition requires an annual contract.\" and marks the edition ladder \"*Plus Consumption Based Pricing\"","version_id":"ef22785c-bb25-40ec-918f-92575ab48180"},{"id":"ed2aae09-721b-489f-bb51-c7489c3dcb6c","entity_id":"c356132d-cdb4-4284-949d-da92d176b398","product_key":"salesforce/communications-cloud","vendor_key":"salesforce","row_index":16,"item":"agentforce-1-sales","item_kind":"plan","amount":"8500.0000","currency":"SEK","unit":"user","period":"month","billing":"annual","channel":"vendor_page","price_type":"regional","promo_terms":null,"region":"SE","buyer_type":null,"observed_at":"2026-09-18T00:00:00.000Z","source_ref":"pricing","source_url":"https://www.salesforce.com/communications/pricing/","source_captured_at":"2026-09-18T12:40:03.000Z","source_hash":"sha256:c403c47235a7cf51947ca80b3192ab9723f0a1276fcd438d421cefccdf7a1202","note":"edition card, \"USD/User/Month (Billed annually)\"; page states \"This edition requires an annual contract.\" and marks the edition ladder \"*Plus Consumption Based Pricing\"","version_id":"ef22785c-bb25-40ec-918f-92575ab48180"},{"id":"190adc0b-836c-41ea-a532-44af5bab5844","entity_id":"c356132d-cdb4-4284-949d-da92d176b398","product_key":"salesforce/communications-cloud","vendor_key":"salesforce","row_index":17,"item":"agentforce-1-sales","item_kind":"plan","amount":"680.0000","currency":"GBP","unit":"user","period":"month","billing":"annual","channel":"vendor_page","price_type":"regional","promo_terms":null,"region":"UK","buyer_type":null,"observed_at":"2026-09-18T00:00:00.000Z","source_ref":"pricing","source_url":"https://www.salesforce.com/communications/pricing/","source_captured_at":"2026-09-18T12:40:03.000Z","source_hash":"sha256:c403c47235a7cf51947ca80b3192ab9723f0a1276fcd438d421cefccdf7a1202","note":"edition card, \"USD/User/Month (Billed annually)\"; page states \"This edition requires an annual contract.\" and marks the edition ladder \"*Plus Consumption Based Pricing\"","version_id":"ef22785c-bb25-40ec-918f-92575ab48180"},{"id":"7953e5fe-ab59-4078-b5f8-e12a448fb12a","entity_id":"c356132d-cdb4-4284-949d-da92d176b398","product_key":"salesforce/communications-cloud","vendor_key":"salesforce","row_index":18,"item":"agentforce-1-service","item_kind":"plan","amount":"850.0000","currency":"USD","unit":"user","period":"month","billing":"annual","channel":"vendor_page","price_type":"list","promo_terms":null,"region":null,"buyer_type":null,"observed_at":"2026-09-18T00:00:00.000Z","source_ref":"pricing","source_url":"https://www.salesforce.com/communications/pricing/","source_captured_at":"2026-09-18T12:40:03.000Z","source_hash":"sha256:c403c47235a7cf51947ca80b3192ab9723f0a1276fcd438d421cefccdf7a1202","note":"edition card, \"USD/User/Month (Billed annually)\"; page states \"This edition requires an annual contract.\" and marks the edition ladder \"*Plus Consumption Based Pricing\"","version_id":"ef22785c-bb25-40ec-918f-92575ab48180"},{"id":"0374f3b0-3545-42f2-a0d7-bbb00914916b","entity_id":"c356132d-cdb4-4284-949d-da92d176b398","product_key":"salesforce/communications-cloud","vendor_key":"salesforce","row_index":19,"item":"agentforce-1-service","item_kind":"plan","amount":"850.0000","currency":"EUR","unit":"user","period":"month","billing":"annual","channel":"vendor_page","price_type":"regional","promo_terms":null,"region":"EU","buyer_type":null,"observed_at":"2026-09-18T00:00:00.000Z","source_ref":"pricing","source_url":"https://www.salesforce.com/communications/pricing/","source_captured_at":"2026-09-18T12:40:03.000Z","source_hash":"sha256:c403c47235a7cf51947ca80b3192ab9723f0a1276fcd438d421cefccdf7a1202","note":"edition card, \"USD/User/Month (Billed annually)\"; page states \"This edition requires an annual contract.\" and marks the edition ladder \"*Plus Consumption Based Pricing\"","version_id":"ef22785c-bb25-40ec-918f-92575ab48180"},{"id":"4857df92-d802-407a-bd1b-35566660f6c6","entity_id":"c356132d-cdb4-4284-949d-da92d176b398","product_key":"salesforce/communications-cloud","vendor_key":"salesforce","row_index":20,"item":"agentforce-1-service","item_kind":"plan","amount":"1190.0000","currency":"AUD","unit":"user","period":"month","billing":"annual","channel":"vendor_page","price_type":"regional","promo_terms":null,"region":"AU","buyer_type":null,"observed_at":"2026-09-18T00:00:00.000Z","source_ref":"pricing","source_url":"https://www.salesforce.com/communications/pricing/","source_captured_at":"2026-09-18T12:40:03.000Z","source_hash":"sha256:c403c47235a7cf51947ca80b3192ab9723f0a1276fcd438d421cefccdf7a1202","note":"edition card, \"USD/User/Month (Billed annually)\"; page states \"This edition requires an annual contract.\" and marks the edition ladder \"*Plus Consumption Based Pricing\"","version_id":"ef22785c-bb25-40ec-918f-92575ab48180"},{"id":"33f389da-6cca-4f15-90fe-8706ee66014a","entity_id":"c356132d-cdb4-4284-949d-da92d176b398","product_key":"salesforce/communications-cloud","vendor_key":"salesforce","row_index":21,"item":"agentforce-1-service","item_kind":"plan","amount":"102000.0000","currency":"JPY","unit":"user","period":"month","billing":"annual","channel":"vendor_page","price_type":"regional","promo_terms":null,"region":"JP","buyer_type":null,"observed_at":"2026-09-18T00:00:00.000Z","source_ref":"pricing","source_url":"https://www.salesforce.com/communications/pricing/","source_captured_at":"2026-09-18T12:40:03.000Z","source_hash":"sha256:c403c47235a7cf51947ca80b3192ab9723f0a1276fcd438d421cefccdf7a1202","note":"edition card, \"USD/User/Month (Billed annually)\"; page states \"This edition requires an annual contract.\" and marks the edition ladder \"*Plus Consumption Based Pricing\"","version_id":"ef22785c-bb25-40ec-918f-92575ab48180"},{"id":"8547276e-f259-4a6b-9d24-270d1d8e287b","entity_id":"c356132d-cdb4-4284-949d-da92d176b398","product_key":"salesforce/communications-cloud","vendor_key":"salesforce","row_index":22,"item":"agentforce-1-service","item_kind":"plan","amount":"8500.0000","currency":"SEK","unit":"user","period":"month","billing":"annual","channel":"vendor_page","price_type":"regional","promo_terms":null,"region":"SE","buyer_type":null,"observed_at":"2026-09-18T00:00:00.000Z","source_ref":"pricing","source_url":"https://www.salesforce.com/communications/pricing/","source_captured_at":"2026-09-18T12:40:03.000Z","source_hash":"sha256:c403c47235a7cf51947ca80b3192ab9723f0a1276fcd438d421cefccdf7a1202","note":"edition card, \"USD/User/Month (Billed annually)\"; page states \"This edition requires an annual contract.\" and marks the edition ladder \"*Plus Consumption Based Pricing\"","version_id":"ef22785c-bb25-40ec-918f-92575ab48180"},{"id":"097d9a37-218f-4454-a011-338b36135f16","entity_id":"c356132d-cdb4-4284-949d-da92d176b398","product_key":"salesforce/communications-cloud","vendor_key":"salesforce","row_index":23,"item":"agentforce-1-service","item_kind":"plan","amount":"680.0000","currency":"GBP","unit":"user","period":"month","billing":"annual","channel":"vendor_page","price_type":"regional","promo_terms":null,"region":"UK","buyer_type":null,"observed_at":"2026-09-18T00:00:00.000Z","source_ref":"pricing","source_url":"https://www.salesforce.com/communications/pricing/","source_captured_at":"2026-09-18T12:40:03.000Z","source_hash":"sha256:c403c47235a7cf51947ca80b3192ab9723f0a1276fcd438d421cefccdf7a1202","note":"edition card, \"USD/User/Month (Billed annually)\"; page states \"This edition requires an annual contract.\" and marks the edition ladder \"*Plus Consumption Based Pricing\"","version_id":"ef22785c-bb25-40ec-918f-92575ab48180"},{"id":"0a2e0b69-1068-479f-b66b-3ecae7edb034","entity_id":"c356132d-cdb4-4284-949d-da92d176b398","product_key":"salesforce/communications-cloud","vendor_key":"salesforce","row_index":24,"item":"b2c-bss-suite","item_kind":"addon","amount":"4000000.0000","currency":"USD","unit":"org","period":"year","billing":null,"channel":"vendor_page","price_type":"list","promo_terms":null,"region":null,"buyer_type":null,"observed_at":"2026-09-18T00:00:00.000Z","source_ref":"pricing","source_url":"https://www.salesforce.com/communications/pricing/","source_captured_at":"2026-09-18T12:40:03.000Z","source_hash":"sha256:c403c47235a7cf51947ca80b3192ab9723f0a1276fcd438d421cefccdf7a1202","note":"add-on card states \"From $4,000,000 USD/org/year\"; a floor, not a fixed price","version_id":"ef22785c-bb25-40ec-918f-92575ab48180"},{"id":"df5a8cbc-0597-41de-9229-22e493da5ba1","entity_id":"c356132d-cdb4-4284-949d-da92d176b398","product_key":"salesforce/communications-cloud","vendor_key":"salesforce","row_index":25,"item":"b2b-bss-suite","item_kind":"addon","amount":"4000000.0000","currency":"USD","unit":"org","period":"year","billing":null,"channel":"vendor_page","price_type":"list","promo_terms":null,"region":null,"buyer_type":null,"observed_at":"2026-09-18T00:00:00.000Z","source_ref":"pricing","source_url":"https://www.salesforce.com/communications/pricing/","source_captured_at":"2026-09-18T12:40:03.000Z","source_hash":"sha256:c403c47235a7cf51947ca80b3192ab9723f0a1276fcd438d421cefccdf7a1202","note":"add-on card states \"From $4,000,000 USD/org/year\"; a floor, not a fixed price","version_id":"ef22785c-bb25-40ec-918f-92575ab48180"},{"id":"f93acd1b-938c-4389-9b6b-47c029bcc49c","entity_id":"c356132d-cdb4-4284-949d-da92d176b398","product_key":"salesforce/communications-cloud","vendor_key":"salesforce","row_index":26,"item":"crm-analytics","item_kind":"addon","amount":"165.0000","currency":"USD","unit":"user","period":"month","billing":null,"channel":"vendor_page","price_type":"list","promo_terms":null,"region":null,"buyer_type":null,"observed_at":"2026-09-18T00:00:00.000Z","source_ref":"pricing","source_url":"https://www.salesforce.com/communications/pricing/","source_captured_at":"2026-09-18T12:40:03.000Z","source_hash":"sha256:c403c47235a7cf51947ca80b3192ab9723f0a1276fcd438d421cefccdf7a1202","note":"add-on card states \"From $165 USD/user/month\" for \"AI-powered advanced analytics for CSPs\"; the card heading did not survive extraction, the comparison table names the add-on CRM Analytics for Communications","version_id":"ef22785c-bb25-40ec-918f-92575ab48180"},{"id":"223c8807-91c8-4705-bcac-8c924b7b8dae","entity_id":"c356132d-cdb4-4284-949d-da92d176b398","product_key":"salesforce/communications-cloud","vendor_key":"salesforce","row_index":27,"item":"clm","item_kind":"addon","amount":"75.0000","currency":"USD","unit":"user","period":"month","billing":null,"channel":"vendor_page","price_type":"list","promo_terms":null,"region":null,"buyer_type":null,"observed_at":"2026-09-18T00:00:00.000Z","source_ref":"pricing","source_url":"https://www.salesforce.com/communications/pricing/","source_captured_at":"2026-09-18T12:40:03.000Z","source_hash":"sha256:c403c47235a7cf51947ca80b3192ab9723f0a1276fcd438d421cefccdf7a1202","note":"add-on card states \"From $75 USD/user/month\"","version_id":"ef22785c-bb25-40ec-918f-92575ab48180"},{"id":"6233b7d8-a77e-4e10-951b-18461abb4cc6","entity_id":"c356132d-cdb4-4284-949d-da92d176b398","product_key":"salesforce/communications-cloud","vendor_key":"salesforce","row_index":28,"item":"agentforce-for-comms","item_kind":"addon","amount":"150.0000","currency":"USD","unit":"user","period":"month","billing":null,"channel":"vendor_page","price_type":"list","promo_terms":null,"region":null,"buyer_type":null,"observed_at":"2026-09-18T00:00:00.000Z","source_ref":"pricing","source_url":"https://www.salesforce.com/communications/pricing/","source_captured_at":"2026-09-18T12:40:03.000Z","source_hash":"sha256:c403c47235a7cf51947ca80b3192ab9723f0a1276fcd438d421cefccdf7a1202","note":"add-on card states \"From $150 USD/user/month\"","version_id":"ef22785c-bb25-40ec-918f-92575ab48180"},{"id":"83fa158f-6d72-4c7d-bd39-fa574b34f20a","entity_id":"c356132d-cdb4-4284-949d-da92d176b398","product_key":"salesforce/communications-cloud","vendor_key":"salesforce","row_index":29,"item":"mulesoft-direct","item_kind":"addon","amount":null,"currency":null,"unit":null,"period":null,"billing":null,"channel":"vendor_page","price_type":"contact_sales","promo_terms":null,"region":null,"buyer_type":null,"observed_at":"2026-09-18T00:00:00.000Z","source_ref":"pricing","source_url":"https://www.salesforce.com/communications/pricing/","source_captured_at":"2026-09-18T12:40:03.000Z","source_hash":"sha256:c403c47235a7cf51947ca80b3192ab9723f0a1276fcd438d421cefccdf7a1202","note":"add-on card shows \"Contact us\", no published price","version_id":"ef22785c-bb25-40ec-918f-92575ab48180"},{"id":"e91142ae-c037-4156-8c67-e46260e9a884","entity_id":"c356132d-cdb4-4284-949d-da92d176b398","product_key":"salesforce/communications-cloud","vendor_key":"salesforce","row_index":30,"item":"standard-success-plan","item_kind":"addon","amount":"0.0000","currency":"USD","unit":null,"period":"year","billing":null,"channel":"vendor_page","price_type":"list","promo_terms":null,"region":null,"buyer_type":null,"observed_at":"2026-09-18T00:00:00.000Z","source_ref":"pricing","source_url":"https://www.salesforce.com/communications/pricing/","source_captured_at":"2026-09-18T12:40:03.000Z","source_hash":"sha256:c403c47235a7cf51947ca80b3192ab9723f0a1276fcd438d421cefccdf7a1202","note":"page states \"Included in all licenses\"","version_id":"ef22785c-bb25-40ec-918f-92575ab48180"},{"id":"2b56dfba-5d65-4091-b18e-3dc74c1f4e68","entity_id":"c356132d-cdb4-4284-949d-da92d176b398","product_key":"salesforce/communications-cloud","vendor_key":"salesforce","row_index":31,"item":"premier-success-plan","item_kind":"addon","amount":"30.0000","currency":null,"unit":"% of net license fees","period":"year","billing":null,"channel":"vendor_page","price_type":"list","promo_terms":null,"region":null,"buyer_type":null,"observed_at":"2026-09-18T00:00:00.000Z","source_ref":"pricing","source_url":"https://www.salesforce.com/communications/pricing/","source_captured_at":"2026-09-18T12:40:03.000Z","source_hash":"sha256:c403c47235a7cf51947ca80b3192ab9723f0a1276fcd438d421cefccdf7a1202","note":"page states \"30% of net license fees\"; a share of the licence spend, so no currency","version_id":"ef22785c-bb25-40ec-918f-92575ab48180"},{"id":"69e49adf-1b41-4d12-9a66-f81108b83f13","entity_id":"c356132d-cdb4-4284-949d-da92d176b398","product_key":"salesforce/communications-cloud","vendor_key":"salesforce","row_index":32,"item":"signature-success-plan","item_kind":"addon","amount":null,"currency":null,"unit":null,"period":null,"billing":null,"channel":"vendor_page","price_type":"contact_sales","promo_terms":null,"region":null,"buyer_type":null,"observed_at":"2026-09-18T00:00:00.000Z","source_ref":"pricing","source_url":"https://www.salesforce.com/communications/pricing/","source_captured_at":"2026-09-18T12:40:03.000Z","source_hash":"sha256:c403c47235a7cf51947ca80b3192ab9723f0a1276fcd438d421cefccdf7a1202","note":"page states \"Contact your account executive\"","version_id":"ef22785c-bb25-40ec-918f-92575ab48180"}],"events":[{"id":"9a7cdea8-54ee-4722-a21f-643167144f7f","entity_id":"c356132d-cdb4-4284-949d-da92d176b398","product_key":"salesforce/communications-cloud","vendor_key":"salesforce","row_index":3,"event_date":"2026-09-18T00:00:00.000Z","kind":"new_plan","item":"agentforce-1-service","before_value":null,"after_value":"Agentforce 1 Service Edition for Communications Cloud","source_ref":"pricing","source_url":"https://www.salesforce.com/communications/pricing/","note":null,"version_id":"ef22785c-bb25-40ec-918f-92575ab48180"},{"id":"f012c228-0ab9-4cc2-8280-4a80b5b517b5","entity_id":"c356132d-cdb4-4284-949d-da92d176b398","product_key":"salesforce/communications-cloud","vendor_key":"salesforce","row_index":2,"event_date":"2026-09-18T00:00:00.000Z","kind":"new_plan","item":"agentforce-1-sales","before_value":null,"after_value":"Agentforce 1 Sales Edition for Communications Cloud","source_ref":"pricing","source_url":"https://www.salesforce.com/communications/pricing/","note":null,"version_id":"ef22785c-bb25-40ec-918f-92575ab48180"},{"id":"31dd15f3-3d2a-4bed-8769-5dc85dec4110","entity_id":"c356132d-cdb4-4284-949d-da92d176b398","product_key":"salesforce/communications-cloud","vendor_key":"salesforce","row_index":1,"event_date":"2026-09-18T00:00:00.000Z","kind":"new_plan","item":"advanced","before_value":null,"after_value":"Communications Cloud Advanced","source_ref":"pricing","source_url":"https://www.salesforce.com/communications/pricing/","note":null,"version_id":"ef22785c-bb25-40ec-918f-92575ab48180"},{"id":"4bd70f3f-6fde-4610-8a90-dc9bec1cc17c","entity_id":"c356132d-cdb4-4284-949d-da92d176b398","product_key":"salesforce/communications-cloud","vendor_key":"salesforce","row_index":0,"event_date":"2026-09-18T00:00:00.000Z","kind":"new_plan","item":"growth","before_value":null,"after_value":"Communications Cloud Growth","source_ref":"pricing","source_url":"https://www.salesforce.com/communications/pricing/","note":null,"version_id":"ef22785c-bb25-40ec-918f-92575ab48180"}],"sources":[{"id":"3e89a3f7-2e9c-459b-96f5-030c11fd4f63","entity_id":"c356132d-cdb4-4284-949d-da92d176b398","ref":"pricing","url":"https://www.salesforce.com/communications/pricing/","kind":"vendor_page","captured_at":"2026-09-18T12:40:03.000Z","hash":"sha256:c403c47235a7cf51947ca80b3192ab9723f0a1276fcd438d421cefccdf7a1202","title":"Salesforce Communications Cloud pricing | Salesforce","locator":"Edition cards, Top Features comparison table, add-on cards and Success Plan cards","extracted_by":"benjaminsen / claude-opus-5","verified_by":null,"version_id":"ef22785c-bb25-40ec-918f-92575ab48180"}],"edges_out":[],"edges_in":[]},"terms":"All rights reserved. Cite enterpricey.com. No bulk copies."}