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Contract terms

TermWhat the agreement saysClauseAgreementSource
OtherSalesforce (vendor agreement)Customer contracts run on the Main Services Agreement; the version in force took effect 2026-10-15
NoteThe previous version ran from September 1, 2026 to October 15, 2026
Agreements Archive, "Main Services Agreement"Main Services Agreement, October 15, 2026source [9]
OtherSalesforce (vendor agreement)Order of precedence: the Terms of Use prevail over any conflicting term in the customer's agreement or Order Form
NoteApplies to Salesforce services bought through a reseller; "in the event of any conflict or inconsistency between the TOU and any other terms or conditions in Customer’s agreement or Order Form, the TOU shall prevail"
TOU 9.8 "Order of Precedence"SFDC Terms of Use (OEM Partners), January 2024source [10]
OtherSalesforce (vendor agreement)Beta services (pilot, limited release, developer preview, non-production, evaluation) may be offered at no additional charge; the customer chooses whether to try them; their use is subject to the Beta Services Terms
NoteApplies to Salesforce services bought through a reseller
TOU 1 "Beta Services", 2.6SFDC Terms of Use (OEM Partners), January 2024source [10]
Termination for breachSalesforce (vendor agreement)SFDC may terminate or suspend on 30 days' notice of an uncured material breach by the customer, or on 10 days' notice if the reseller breaches its payment obligations to SFDC for the customer's subscriptions
NoteApplies to Salesforce services bought through a reseller
TOU 5.1SFDC Terms of Use (OEM Partners), January 2024source [10]
SuspensionSalesforce (vendor agreement)SFDC may terminate or suspend use immediately on notice if, in its good-faith assessment, the reseller or customer violates anti-corruption, export or sanctions laws
NoteApplies to Salesforce services bought through a reseller
TOU 5.1SFDC Terms of Use (OEM Partners), January 2024source [10]
RefundsSalesforce (vendor agreement)No termination, expiration or suspension of the services, the Terms of Use or the reseller's agreement with SFDC gives rise to a refund or damages from SFDC, to the maximum extent permitted by law
NoteApplies to Salesforce services bought through a reseller
TOU 5.4 "No Refunds upon Termination"SFDC Terms of Use (OEM Partners), January 2024source [10]
OtherSalesforce (vendor agreement)Most products use annual contracts, and subscription terms vary
Note"Most Salesforce products use annual contracts, but Salesforce subscription terms vary."
Pricing FAQ, "How long are your contracts?"Salesforce pricing FAQ, captured 2026-09-19source [2]
OtherSalesforce (vendor agreement)Starter is sold on a monthly or annual contract; all other subscriptions are generally paid annually in advance
Note"You can purchase licenses of Salesforce Starter with a monthly or annual contract. All other subscriptions are generally paid annually in advance."
Pricing FAQ, "Can I pay monthly?"Salesforce pricing FAQ, captured 2026-09-19source [2]
OtherSalesforce (vendor agreement)Products can be added or upgraded at any time, though some products may need to scale together
Note"You can add products or upgrade at any time, but some products may need to scale together."
Pricing FAQ, "Can I upgrade at any time?"Salesforce pricing FAQ, captured 2026-09-19source [2]

Price changes

  1. Plan retired Financial Services Cloud Agentforce 1 Service source [11]
  2. Plan retired Financial Services Cloud Agentforce 1 Sales source [10]
  3. Now included Premier Success Plan 30% of net license fees → included source [9]
  4. Plan retired Financial Services Cloud Agentforce 1 Service source [4]
  5. Plan retired Financial Services Cloud Agentforce 1 Sales source [4]
  6. New plan Financial Services Cloud Sales & Service Max Edition source [5]
  7. New plan Financial Services Cloud Service Max source [4]
  8. New plan Financial Services Cloud Sales Max source [4]
  9. New plan Financial Services Cloud Sales & Service Advanced source [5]
  10. New plan Financial Services Cloud Service Advanced source [4]
  11. New plan Financial Services Cloud Sales Advanced source [4]
  12. Plan renamed Financial Services Cloud for Sales and Services → Financial Services Cloud Sales & Service Core source [5]
  13. Plan renamed Financial Services Cloud for Service → Financial Services Cloud Service Core source [4]
  14. Plan renamed Financial Services Cloud for Sales → Financial Services Cloud Sales Core source [4]
  15. Price moved Digital Origination €520,000 → €175,000 per org / year (−€345,000, −66%) billed annually · European Union The figure shown before was not a conversion of the US price ($175,000); this one is. The US price did not change. source [4]
  16. Price moved Financial Services Cloud Sales & Service Core SEK 3,250 → SEK 3,500 per user / month (+SEK 250, +7.7%) billed annually · Sweden The figure shown before was not a conversion of the US price ($350); this one is. The US price did not change. source [5]

Sources

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