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Contract terms

TermWhat the agreement saysClauseAgreementSource
Auto-renewalHubSpot (vendor agreement)Renews automatically for the shorter of the prior term's duration or one year, unless the Order says otherwise
Note“unless otherwise specified in your Order, your subscription will automatically renew for the shorter of the same duration as your prior term or one year”
General Terms 4.1HubSpot Customer Terms of Service, General Terms, last modified 2026-09-16source [5]
Notice periodHubSpot (vendor agreement)Auto-renewal must be switched off in the account's Account & Billing section before the Current Term ends
Note“you must turn off the auto-renewal setting in the Account & Billing section of your HubSpot account prior to the end of your Current Term”
General Terms 4.2HubSpot Customer Terms of Service, General Terms, last modified 2026-09-16source [5]
Notice periodHubSpot (vendor agreement)At least 30 days before renewal for a fee increase
Note“we will notify you at least thirty (30) days in advance of your renewal and the increased fees will apply at the start of the next Renewal Term”
General Terms 3.2HubSpot Customer Terms of Service, General Terms, last modified 2026-09-16source [5]
Renewal upliftHubSpot (vendor agreement)At renewal HubSpot may raise Subscription Fees up to its then-current list price
Note“Upon renewal, we may increase your Subscription Fees up to our then-current list price set out in our Product and Services Catalog”
General Terms 3.2HubSpot Customer Terms of Service, General Terms, last modified 2026-09-16source [5]
Uplift capHubSpot (vendor agreement)HubSpot's then-current list price in the Product and Services CatalogGeneral Terms 3.2HubSpot Customer Terms of Service, General Terms, last modified 2026-09-16source [5]
Price protectionHubSpot (vendor agreement)The Subscription Fee does not rise during the Current Term except for overages, upgrades, added products or add-ons, or as agreed in the Order Form
Note“The Subscription Fee will not increase during the Current Term of your subscription unless (i) you exceed your applicable Limits and incur Overages invoiced at the then-current rates detailed in our Product and Services Catalog; (ii) you upgrade products or base packages ... (iv) otherwise agreed to in your Order Form”
General Terms 3.1HubSpot Customer Terms of Service, General Terms, last modified 2026-09-16source [5]
True-upHubSpot (vendor agreement)Exceeding a Limit incurs Overages, billed pay-as-you-go at the then-current catalog rates
Note“‘Overages’ means the additional fees incurred on a Pay-as-You-Go basis when you exceed your HubSpot Credits Limit”
General Terms 3.1; DefinitionsHubSpot Customer Terms of Service, General Terms, last modified 2026-09-16source [5]
Termination for convenienceHubSpot (vendor agreement)None: the subscription cannot be cancelled before the end of the Current Term and prepaid fees are not refunded
Note“you may not cancel your subscription prior to the end of your Current Term, and we will not provide any refunds of prepaid fees or unused Subscription Fees through the end of your Current Term”
General Terms 4.1HubSpot Customer Terms of Service, General Terms, last modified 2026-09-16source [5]
Public-sector carve-outHubSpot (vendor agreement)U.S. local, state and federal government entities, including public institutions of higher education, take the Government Customer Additional Terms, which control over any conflicting General Terms
NoteThe appendix applies only to governmental use and holds the customer's indemnity and the liability cap to what applicable law permits
General Terms 11.2.1; Appendix: U.S. Government Customer Additional TermsHubSpot Customer Terms of Service, General Terms, last modified 2026-09-16source [5]
Termination for breachHubSpot (vendor agreement)Either party may terminate for cause on 30 days' notice of an uncured material breach, or immediately on insolvency
NoteHubSpot may also terminate on 30 days' notice if it determines the customer has acted in a way that may negatively reflect on or affect HubSpot, its prospects or its customers
General Terms 4.3HubSpot Customer Terms of Service, General Terms, last modified 2026-09-16source [6]
Payment termsHubSpot (vendor agreement)Invoices fall due 30 days from the invoice date unless the Order Form says otherwise; fees are payable in advance and non-refundable
Note“All amounts invoiced are due and payable within thirty (30) days from the date of the invoice, unless otherwise specified in the Order Form”
General Terms 3.4, 3.5HubSpot Customer Terms of Service, General Terms, last modified 2026-09-16source [6]
OtherHubSpot (vendor agreement)No downgrade during the Current Term; a downgrade takes effect at the next renewal date on a new Order FormGeneral Terms 2.5HubSpot Customer Terms of Service, General Terms, last modified 2026-09-16source [5]
OtherHubSpot (vendor agreement)HubSpot may revise the agreement by posting it, binding the next business day; a customer objecting in writing within 30 days keeps the prior terms until its next renewal dateGeneral Terms 12.1HubSpot Customer Terms of Service, General Terms, last modified 2026-09-16source [5]
SuspensionHubSpot (vendor agreement)Access may be suspended 10 days after notice of non-payment, unless the charges are disputed reasonably and in good faith
NoteA re-activation fee may be charged to reinstate a suspended Subscription Service
General Terms 4.4.2HubSpot Customer Terms of Service, General Terms, last modified 2026-09-16source [6]
OtherHubSpot (vendor agreement)No set-off for the customer stated; HubSpot may collect outstanding fees from the payment method, reserves or other accounts on file and set off amounts owed against refunds, credits or other payments it owes
Note“we may set off and deduct any amounts you owe us from any amounts we may owe you, including but not limited to refunds, credits, or other payments”
General Terms 3.3.3HubSpot Customer Terms of Service, General Terms, last modified 2026-09-16source [9]
OtherHubSpot (vendor agreement)Acceleration: if HubSpot terminates for cause, the customer promptly pays all unpaid fees due; withheld tax without a valid receipt within 90 days makes all fees, including the deducted amount, immediately due
Note“If we terminate this Agreement for cause, you will promptly pay all unpaid fees due.”
General Terms 4.5; 3.7HubSpot Customer Terms of Service, General Terms, last modified 2026-09-16source [9]
OtherHubSpot (vendor agreement)Termination on insolvency: either party may terminate immediately if the other becomes subject to a bankruptcy petition or any proceeding relating to insolvency, cessation of business, liquidation or assignment for the benefit of creditorsGeneral Terms 4.3(ii)HubSpot Customer Terms of Service, General Terms, last modified 2026-09-16source [9]
OtherHubSpot (vendor agreement)Order of precedence: an Order controls over the Agreement where they conflict, but only as to that Order; the U.S. Government Customer Additional Terms control over the Agreement for government entities
Note“In the event of a conflict between the terms of the Agreement and an Order, the terms of the Order will control, but only as to that Order.”
General Terms 12.15; 11.2.1HubSpot Customer Terms of Service, General Terms, last modified 2026-09-16source [9]
OtherHubSpot (vendor agreement)Free and trial services: the term lasts as long as the customer has an account; HubSpot may suspend, limit or terminate them for any reason at any time without notice, or for inactivity; the performance warranty does not apply and HubSpot liability is capped at 100 USD
Note“Free Services” covers services made available on an unpaid trial or free basis; the services are provided “AS IS” to the extent permitted by law
General Terms Definitions; 4.4.4; 10.1; 10.4HubSpot Customer Terms of Service, General Terms, last modified 2026-09-16source [9]
RefundsHubSpot (vendor agreement)Fees are non-refundable except that a customer terminating for cause gets prepaid but unused fees for the period after termination refunded
NotePayments under the HubSpot Payments Terms of Use are excluded from the refund
General Terms 3.5; 4.5HubSpot Customer Terms of Service, General Terms, last modified 2026-09-16source [9]
TaxesHubSpot (vendor agreement)Fees are exclusive of taxes; the customer pays taxes on its use, except taxes on HubSpot gross revenue or net income; fees exclude VAT, GST, PST and HST where they apply; withholding tax may be deducted if a valid tax receipt is given within 90 daysGeneral Terms 3.6; 3.7HubSpot Customer Terms of Service, General Terms, last modified 2026-09-16source [9]
Liability capHubSpot (vendor agreement)Each party's aggregate liability is limited to amounts paid or payable for the Subscription Service in the 12 months before the event giving rise to the claim; Free Services only: 100 USD
NoteExcludes the customer's liability for fees, its indemnities, HubSpot's IP indemnity and violation of HubSpot IP rights
General Terms 10.4HubSpot Customer Terms of Service, General Terms, last modified 2026-09-16source [9]
Governing lawHubSpot (vendor agreement)Laws of Massachusetts, U.S.A., with exclusive jurisdiction in the courts of Boston, for customers contracting with HubSpot, Inc. (North and South America, regions not in the Jurisdiction Specific Terms, and Free Services only)
NoteOther regions contract with the HubSpot entity and law set in the Jurisdiction Specific Terms Appendix
General Terms 11.2HubSpot Customer Terms of Service, General Terms, last modified 2026-09-16source [9]

Price changes

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Sources

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