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Contract terms

Auto-renewal
Self-service On Demand accounts run on a one-month Subscription Term that automatically renews each month unless terminated
Notice period
not stated
Renewal uplift
not stated
Uplift cap
not stated
TermWhat the agreement saysClauseAgreementSource
Auto-renewalSelf-service On Demand accounts run on a one-month Subscription Term that automatically renews each month unless terminated
Note"a one-month term that automatically renews each month for an additional one-month term unless terminated in accordance with this Agreement"
14, definition of "Subscription Term"Self-Service On Demand Terms of Service, last updated 2026-04-16source [8]
Auto-renewalEach Order Form terminates when its Subscription Term expires, unless the Order Form or the agreement expressly says otherwise
Note"Each Order Form will terminate upon expiration of the applicable Subscription Term, unless expressly stated otherwise therein or in this Agreement."
7.1Terms of Service, last updated 2026-04-16source [7]
Termination for convenienceEither party may terminate an Online Order by giving the other party notice via email requesting termination
NoteCustomer notices go to legalnotices@snowflake.com; Snowflake's go to the email address the Customer gave
7.2Self-Service On Demand Terms of Service, last updated 2026-04-16source [8]
Termination for convenienceWith no Order Form in effect, either party may terminate the agreement on written notice to the other party
Note"If there is no Order Form currently in effect, either party may terminate this Agreement upon written notice to the other party."
7.1Terms of Service, last updated 2026-04-16source [7]
Minimum commitmentOn Demand usage is invoiced in arrears every month; Capacity is a set dollar amount of usage purchased up front
Note"The Snowflake Service may be subscribed to on an On Demand basis, where usage is invoiced in arrears every month, or on a Capacity basis, where a set dollar amount of usage is purchased up front." The committed amount itself is set in the Order Form
Pricing (introduction to Tables 2 and 3)Snowflake Service Consumption Table, effective 2026-09-16source [2]
Payment termsAll Fees and payment terms are as set forth in the applicable Order Form
NoteThe clause that keeps renewal uplift, commitment size and price protection out of the published agreement
6.1Terms of Service, last updated 2026-04-16source [7]
Payment termsPayment obligations are non-cancelable and Fees are non-refundable, except as the agreement expressly provides6.1Terms of Service, last updated 2026-04-16source [7]
Payment termsSelf-service On Demand: the Payment Method is charged monthly, on or around the first day of each month, for the previous month's unpaid Fees
NoteCalled the "Monthly Payment"; unbilled accrued Fees above thresholds described in the Documentation may be charged immediately as a "Threshold Payment"
6.2Self-Service On Demand Terms of Service, last updated 2026-04-16source [8]
OtherPromotional credits and other free use have no cash value, are non-transferable and non-refundable, and expire 30 days after they are issued unless Snowflake indicates otherwise6.1Self-Service On Demand Terms of Service, last updated 2026-04-16source [8]
Termination for breachA material breach, including a failure to pay Fees, must be cured within 30 days of written notice before the other party may terminate for cause
NoteA notified Payment Dispute holds off termination and suspension for 30 days (6.3)
7.2Terms of Service, last updated 2026-04-16source [7]
OtherSnowflake's changes to the agreement take effect on renewal of the then-current Subscription Term or on the effective date of a new Order FormModifications to this AgreementTerms of Service, last updated 2026-04-16source [7]
Public-sector carve-outFor US federal customers the Service is a FAR 2.101 commercial product, and government technical-data and software rights are only those customarily provided to the public; more requires a mutually signed addendum13.13(a)Terms of Service, last updated 2026-04-16source [7]
Public-sector carve-outUse of the Service in the U.S. SnowGov Region is subject to the additional U.S. SnowGov Region Terms of Service
Note13.13(c) puts U.S. Government-Authorized Commercial Regions under a U.S. Government Commercial Compliance Addendum; both sit at snowflake.com/en/legal-gov
13.13(b)Terms of Service, last updated 2026-04-16source [7]
OtherOn Snowflake's termination for an uncured breach, all outstanding payment obligations under the agreement and all Order Forms are accelerated and due on the termination date, with no refund
Note"all outstanding payment obligations under this Agreement (including, without limitation, all Order Forms) shall immediately become accelerated and due and payable upon the effective termination date"
7.2Terms of Service, last updated 2026-04-16source [9]
OtherEither party may terminate the agreement and all Order Forms if the other ceases operation without a successor, seeks bankruptcy, receivership or comparable protection, or has such a proceeding brought against it that is not dismissed within 60 days
NoteTo the extent such termination is not prohibited by law
7.2(b), 7.2(c)Terms of Service, last updated 2026-04-16source [9]
OtherOrder of precedence: the Acceptable Use Policy, DPA, Offering-Specific Terms, Security Addendum and Support Policy govern their own subject matter; otherwise the agreement controls over any other ancillary document unless the parties agree otherwise in writing; purchase-order terms that add to or conflict with the agreement or Order Form have no effect13.2; 6.1Terms of Service, last updated 2026-04-16source [9]
RefundsA Customer that terminates for Snowflake's uncured material breach is refunded prepaid unused Fees for the Service; a Customer terminated by Snowflake for breach gets no refund7.2Terms of Service, last updated 2026-04-16source [9]
TaxesFees exclude Taxes; Customer pays all Taxes on its purchases unless it provides a valid exemption certificate; amounts withheld by law are grossed up so Snowflake receives the full amount
NoteCustomer provides proof of withholding tax remittance on request
6.2Terms of Service, last updated 2026-04-16source [9]
SuspensionSnowflake may suspend the Offerings when Fees are 30 or more days overdue (and not in a notified Payment Dispute), for breach of the use restrictions or use obligations, to avoid material harm to Snowflake or its customers, or as required by law
NoteCustomer may appeal a suspension in writing
7.5Terms of Service, last updated 2026-04-16source [9]
DisputesNotified Payment Dispute: no termination or suspension for non-payment for 30 days; undisputed amounts must be paid in full6.3Terms of Service, last updated 2026-04-16source [9]
DisputesWritten notice and at least one executive meeting within 30 days before legal relief; for Order Forms with a US ship-to address, binding individual JAMS arbitration with class-action and jury-trial waivers
NoteSmall claims court remains available; arbitration is held near the Customer's US address if the Customer initiates, otherwise in San Francisco County
13.3(a), 13.3(b)Terms of Service, last updated 2026-04-16source [9]
Liability capEach party's total liability is capped at the amount paid or payable to Snowflake in the prior 12 months under the Order Form(s) or SOW the claim relates to; Data Protection Claims are capped at 2x that amount
NoteExcluded Claims are outside the caps; indirect and consequential damages are excluded (12(A))
12(B), 12(C)Terms of Service, last updated 2026-04-16source [9]
Governing lawLaws of the State of Delaware, USA; exclusive venue in the state and federal courts of New Castle County, Delaware, except claims subject to arbitration13.4Terms of Service, last updated 2026-04-16source [9]

About

Snowflake Inc. is a US company, founded in 2012, that sells a managed cloud data platform running on AWS, Azure and GCP.[5][6][2] The platform is bought by consumption rather than by seat: compute is charged in Platform Credits whose price depends on edition, cloud provider and region, AI features are charged in AI Credits, and stored data is charged per terabyte per month.[1][2] It is sold in four editions — Standard, Enterprise, Business Critical and Virtual Private Snowflake, the last only through an order form — with usage bought either on demand, billed monthly in arrears, or as pre-paid capacity.[1][2] Snowflake's own site reports more than 12,000 global customers and over 3,400 Marketplace listings.[4] The customer agreement is the published Terms of Service, and the rates the agreement bills against sit in the Snowflake Service Consumption Table.[3][2] The agreement itself carries few commercial terms: it leaves all Fees and payment terms to the Order Form, while self-service On Demand accounts instead run under the Self-Service On Demand Terms of Service on a one-month term that renews automatically and is charged to a payment method each month in arrears.[7][8]

Sources

Version 7, updated 22 Oct 2026 (11 days ago) JSON Report an error