Okta
United States · 6 products · 6 with public prices from $0.99 per user / month (price on a public-sector list)
Products
- Adaptive MFA From $4.95 per user / month, billed annuallyprice on a public-sector list checked today
- Auth0 Free plan; paid from $35 / month, billed monthly checked today
- Customer Identity Free plan; paid from $3,000 / month, billed annually checked today
- Lifecycle Management From $0.99 per user / month, billed annuallyprice on a public-sector list checked today
- Single Sign-On From $0.99 per user / month, billed annuallyprice on a public-sector list checked today
- Workforce Identity From $6 per user / month, billed annually checked today
Contract terms
- Auto-renewal
- Subscriptions renew automatically for additional terms equal to the expiring term unless a party gives notice of non-renewal
- Notice period
- At least 30 days before the end of the then-current term
- Renewal uplift
- not stated
- Uplift cap
- not stated
| Term | What the agreement says | Clause | Agreement | Source |
|---|---|---|---|---|
| Auto-renewal | Subscriptions renew automatically for additional terms equal to the expiring term unless a party gives notice of non-renewalNote"subscriptions to the Service will automatically renew for additional terms equal to the expiring Term", subject to Okta giving reasonable advance notice of the upcoming auto-renewal | MSA 11.1 | Okta Master Subscription Agreement MSAQ1FY26 | source [6] |
| Notice period | At least 30 days before the end of the then-current termNote"unless and until either party gives the other notice of non-renewal at least thirty (30) days prior to the end of the then-current Term" | MSA 11.1 | Okta Master Subscription Agreement MSAQ1FY26 | source [6] |
| Payment terms | Fees are due within 30 days of the invoice date unless the order form says otherwiseNote"If not otherwise specified in an Order Form, all Fees will be due within thirty (30) days of the invoice date" | MSA 6.1 | Okta Master Subscription Agreement MSAQ1FY26 | source [6] |
| Payment terms | Fees paid and payable are non-cancelable and non-refundable except where the agreement provides otherwise | MSA 6.1 | Okta Master Subscription Agreement MSAQ1FY26 | source [6] |
| Suspension | On late payment Okta may suspend the service on 15 days written notice until the amounts are paid in fullNoteApplies to fees due to Okta or an Okta Partner; Okta may choose not to suspend while the customer disputes the charge reasonably and in good faith | MSA 6.1 | Okta Master Subscription Agreement MSAQ1FY26 | source [6] |
| Late payment interest | Lesser of 1.5% per month or the maximum rate permitted by law, until all amounts due are paidNoteOnly on fees due to Okta; Okta may choose not to charge interest while the customer disputes the charge reasonably and in good faith | MSA 6.1 | Okta Master Subscription Agreement MSAQ1FY26 | source [6] |
| Termination for breach | Either party may terminate for a material breach left uncured for 30 days after notice, or immediately on the other party's insolvency | MSA 11.2 | Okta Master Subscription Agreement MSAQ1FY26 | source [6] |
| Termination for breach | Termination by the customer for Okta's uncured breach earns a pro-rata refund of prepaid fees for the rest of the termNoteAlso covers prepaid professional services fees for services not yet delivered | MSA 11.2 | Okta Master Subscription Agreement MSAQ1FY26 | source [6] |
| Other | Bought through an Okta Partner, the commercial terms sit in a separate agreement with that partner and the fees are paid to the partner, not to Okta | MSA 6.4 | Okta Master Subscription Agreement MSAQ1FY26 | source [6] |
| Other | Some services carry extra terms from the Software Order Form Supplements and the Product Subscription Reference Guide, which also sets the user counts an order form must follow | MSA 1.21 and 12.7 | Okta Master Subscription Agreement MSAQ1FY26 | source [6] |
| Public-sector carve-out | Service is supplied to U.S. government end users as a Commercial Item with restricted rights under 48 C.F.R. 2.101, 12.211 and 12.212NoteRights beyond those customarily given to the public need a negotiated written addendum | MSA 12.9 | Okta Master Subscription Agreement MSAQ1FY26 | source [6] |
| Public-sector carve-out | U.S. federal and state, local and public-education customers get an addendum whose terms take precedence over conflicting agreement terms where law requires | U.S. Government Addendum, preamble | Okta U.S. Government Addendum to the MSA, dated 2022-08 | source [7] |
| Public-sector carve-out | Confidential information, including the agreement's pricing, may be disclosed under FOIA and state public-disclosure laws after written notice to Okta | U.S. Government Addendum 2 | Okta U.S. Government Addendum to the MSA, dated 2022-08 | source [7] |
| Public-sector carve-out | Terms requiring the customer to indemnify Okta are void where law bars the government customer from indemnifying | U.S. Government Addendum 5(a) | Okta U.S. Government Addendum to the MSA, dated 2022-08 | source [7] |
| Public-sector carve-out | Federal disputes are governed by U.S. federal law; SLED disputes by the law and courts of the customer's own stateNoteClauses requiring the customer to pay Okta's attorneys' fees are deleted | U.S. Government Addendum 6(a) and 6(b) | Okta U.S. Government Addendum to the MSA, dated 2022-08 | source [7] |
| Liability cap | Each party's aggregate liability is capped at the total amount paid and payable for the Services giving rise to the liability in the 12 months preceding the most recent incidentNote"TWELVE (12)-MONTH PERIOD PRECEDING THE MOST RECENT INCIDENT"; Section 8.2 excludes indirect and consequential damages | MSA 8.1 | Okta Master Subscription Agreement MSAQ1FY26 | source [6] |
| Liability cap | Liability for indemnification obligations under Section 9 is capped at three times the 12-month amount paid and payableNote"SHALL ... EXCEED THREE TIMES THE TOTAL AMOUNT PAID AND PAYABLE" | MSA 8.1 | Okta Master Subscription Agreement MSAQ1FY26 | source [6] |
| Liability cap | For free trials and free services, Okta's liability is capped at US$1,000NoteApplies only to free or trial use | MSA 12.11(d) | Okta Master Subscription Agreement MSAQ1FY26 | source [6] |
| Governing law | California law; exclusive jurisdiction and venue in the state and federal courts of San FranciscoNoteExcludes conflict-of-laws rules and the UN Convention on the International Sale of Goods; the prevailing party recovers attorneys' fees | MSA 12.2 | Okta Master Subscription Agreement MSAQ1FY26 | source [6] |
| Taxes | The customer pays all taxes on its purchases except taxes on Okta's net income or property, unless it provides a valid exemption certificateNote"responsible for paying all Taxes associated with its purchases hereunder" | MSA 6.3 | Okta Master Subscription Agreement MSAQ1FY26 | source [6] |
| Changes to the agreement | Okta may update the Documentation and terms posted at URLs; material Documentation changes are notified through release notesNoteUpdates may not materially diminish support (2.1(b)) or materially decrease functionality or security (7.1(a)) | MSA 1.4 and 12.13 | Okta Master Subscription Agreement MSAQ1FY26 | source [6] |
| Suspension | Okta may suspend immediately when use in breach threatens the security, integrity or availability of the Service, after reasonable efforts to give notice and a chance to remedyNoteSeparate from the non-payment suspension in 6.1 | MSA 2.2(b) | Okta Master Subscription Agreement MSAQ1FY26 | source [6] |
| Refunds | Prepaid fees for the unused remainder of the term are refunded pro rata when the customer terminates for a non-conforming Service or Okta terminates over infringementNoteNo refund right is stated for other cases | MSA 7.1(a) and 9.1(c) | Okta Master Subscription Agreement MSAQ1FY26 | source [6] |
| Termination for breach | Either party may terminate immediately by written notice if the other becomes subject to a bankruptcy petition or any insolvency, receivership, liquidation or assignment-for-creditors proceeding | MSA 11.2(b) | Okta Master Subscription Agreement MSAQ1FY26 | source [6] |
| Other | Order of precedence on conflict: the Order Form first, then the agreement, then the Documentation; terms in the customer's purchase order or other ordering documents are void | MSA 12.13 | Okta Master Subscription Agreement MSAQ1FY26 | source [6] |
| Other | Termination for any reason other than for Okta's uncured breach, a non-conforming Service, the DPA's Section 9.3 or Okta's infringement termination does not relieve the customer of paying all future amounts due under its order formsNote"shall not relieve Customer of the obligation to pay all future amounts due under all applicable Order Forms" | MSA 11.3 | Okta Master Subscription Agreement MSAQ1FY26 | source [6] |
| Other | Free trials are provided for evaluation free of charge until the earlier of the end of the agreed trial period, the start of a paid subscription for that service, or termination by Okta at its sole discretion; the period may be extended by mutual agreementNoteOkta may modify or terminate Free Trial Services at any time without notice | MSA 12.11(b) | Okta Master Subscription Agreement MSAQ1FY26 | source [6] |
| Other | Free trial services are provided as is, with no warranty or indemnity; the customer is fully liable for damages its trial users cause and trial data may be permanently lost when the trial ends | MSA 12.11(d) | Okta Master Subscription Agreement MSAQ1FY26 | source [6] |
About
Okta sells cloud identity software in two lines: Workforce Identity, which handles sign-in, multi-factor authentication and user accounts for a company's own staff, and Customer Identity, which handles sign-in for the people who use that company's applications.[1] It was founded in 2009 by Todd McKinnon and Frederic Kerrest and is headquartered in San Francisco, with offices in 15 countries.[3] Workforce Identity is priced per user per month, billed annually, with a $1,500 minimum per yearly contract, while Customer Identity starts at a fixed monthly platform fee with add-ons priced by use.[1]
Customers sign the Okta Master Subscription Agreement, under which subscriptions renew automatically unless either side gives notice at least 30 days before the term ends.[5][6] U.S. federal, state, local and public-education buyers also sign a U.S. Government Addendum that overrides conflicting terms where law requires.[7]
Sources
- Plans and Pricing | Okta Vendor page.
- [1] Read 16 Sep 2026.
- Secure Identity for Employees, Customers, and AI | Okta Vendor page.
- [2] Read 16 Sep 2026.
- About Okta | Okta Vendor page.
- [3] Read 16 Sep 2026.
- Wikidata: entity data for Vendor page.
- [4] Read 16 Sep 2026.
- Legal Agreements | Okta Vendor page.
- [5] Read 16 Sep 2026.
- Okta, Inc. Master Subscription Agreement (MSAQ1FY26) Published agreement.
- [6] Read 19 Sep 2026.
- Okta, Inc. U.S. Government Addendum to Okta, Inc. Master Subscription Agreement Published agreement.
- [7] Read 19 Sep 2026.