Cloud SIEM
Datadog · SIEM
Contract terms
| Term | What the agreement says | Clause | Agreement | Source |
|---|---|---|---|---|
| Auto-renewalDatadog (vendor agreement) | Orders renew automatically as a new Order for additional periods of the same duration as the expiring Order Term unless a Party takes a non-renewal actionNote"Unless either Party takes a non-renewal action as described in Section 6.3, Orders will automatically renew as a new Order for additional periods of the same duration as the expiring Order Term (each, a “Renewal Order Term”)." | 6.1 Auto-Renewal | Master Subscription Agreement, last updated 2023-07-27 | source [3] |
| Notice periodDatadog (vendor agreement) | At least 15 days before the expiration of the then current Order Term, by request to the Datadog Customer Success Manager or by changing the Order in the ServicesNoteDatadog reserves the same 15-day window for its own notice of non-renewal. | 6.3 Non-Renewal Action | Master Subscription Agreement, last updated 2023-07-27 | source [3] |
| Renewal upliftDatadog (vendor agreement) | On auto-renewal of an Order of 12 months or longer, Datadog may increase the pricing in effect at the end of the Order Term; failure to act on the renewal notice is deemed consent to the increaseNote"Failure of Customer to take a non-renewal action in a timely manner, shall be deemed to constitute consent to the applicable fee increase." (Section 6.1) | 6.2 Auto-Renewal Pricing Adjustments | Master Subscription Agreement, last updated 2023-07-27 | source [3] |
| Uplift capDatadog (vendor agreement) | Up to the greater of 9% or the prior 12-month increase in the US CPI - All Urban Consumers (U.S. All Items) published by the Bureau of Labor StatisticsNoteApplies only to Orders of 12 months or longer. | 6.2 Auto-Renewal Pricing Adjustments | Master Subscription Agreement, last updated 2023-07-27 | source [3] |
| Price protectionDatadog (vendor agreement) | The renewal increase limit does not apply to Orders shorter than 12 months or where the Customer reduces subscription quantity or Order Term; credits do not renew and promotional or one-time pricing is not extended to a renewal | 6.2 Auto-Renewal Pricing Adjustments | Master Subscription Agreement, last updated 2023-07-27 | source [3] |
| Payment termsDatadog (vendor agreement) | Fees are calculated on the basis of usage and invoiced monthly in arrears, payable in U.S. dollars within 30 days of invoiceNote"Except as otherwise provided in an Order" ... "The criteria for calculating usage vary by Service type and feature as specified in the applicable Service Plan." | 5.1 Payment for Services | Master Subscription Agreement, last updated 2023-07-27 | source [5] |
| Minimum commitmentDatadog (vendor agreement) | Except where the Customer terminates under Section 2 or 11.2 or Datadog under 12.2, committed Fees for the full Order term become immediately due and Fees already paid are not refundedNote"regardless of whether Customer uses the Services at the levels reflected in the Orders or otherwise" | 11.4 Payments at Termination | Master Subscription Agreement, last updated 2023-07-27 | source [3] |
| Public-sector carve-outDatadog (vendor agreement) | Services and Documentation are supplied to the U.S. Government as commercial items, commercial computer software, commercial computer software documentation and technical data as defined in the FAR and DFARS, with the same rights and restrictions that generally applyNoteThe clause adds that a U.S. Government customer whose needs these terms fail to meet must discontinue use. | 22.2 U.S. Government Customers | Master Subscription Agreement, last updated 2023-07-27 | source [3] |
| RefundsDatadog (vendor agreement) | Customer may terminate the Order commitments for a Core Service, against a pro-rated refund, if availability is below the 99.8% standard in two consecutive months | 2 Availability | Master Subscription Agreement, last updated 2023-07-27 | source [3] |
| Termination for breachDatadog (vendor agreement) | Either Party may terminate all Orders and the Agreement on written notice for a material breach that remains uncured 30 days after noticeNoteDatadog may also terminate an Order for undisputed non-payment continuing more than 15 days after written notice. | 11.2 Termination for Cause | Master Subscription Agreement, last updated 2023-07-27 | source [5] |
| OtherDatadog (vendor agreement) | For a purchase through a marketplace or an approved reseller, Sections 5 (Pricing and Fees) and 6 (Order Renewal) have no effect and the intermediary's terms on those subjects apply insteadNoteSections 11.2, 11.3 and 11.4 on termination are likewise without effect for such purchases. | 17 Indirect Purchases | Master Subscription Agreement, last updated 2023-07-27 | source [3] |
| Changes to the agreementDatadog (vendor agreement) | Datadog may modify the Agreement by posting a revised version; changes take effect on the first day of the month after posting, or at the start of the next Renewal Order Term for an Order with a fixed term of 12 months or longerNote"if Customer objects to the updated Agreement, as its sole and exclusive remedy, Customer may choose not to renew in accordance with Section 6.3"; "any Order is subject to the version of the Agreement in effect at the time of the Order" | 22.8 Changes to this Agreement | Master Subscription Agreement, last updated 2023-07-27 | source [5] |
| OtherDatadog (vendor agreement) | Datadog emails the Customer Administrator around 30 days before a Renewal Order Term for Orders of 12 months or longer, and around 15 days before for shorter Orders where pricing or the Order changesNoteThe notice includes any pricing adjustment made under Section 6.2. | 6.1 Auto-Renewal | Master Subscription Agreement, last updated 2023-07-27 | source [3] |
| Late payment interestDatadog (vendor agreement) | 1.5% per month on past-due amounts, or the highest lawful rate if lowerNoteNot charged on fees disputed reasonably and in good faith; Customer also reimburses reasonable collection costs including attorneys' fees. | 5.2 Payment Disputes | Master Subscription Agreement, last updated 2023-07-27 | source [5] |
| SuspensionDatadog (vendor agreement) | Datadog may suspend access to the Services if a payment failure continues for 10 days or more, until paid in fullNoteGood-faith disputes must be raised in writing within 10 days of receipt of the invoice. | 5.2 Payment Disputes | Master Subscription Agreement, last updated 2023-07-27 | source [5] |
| Liability capDatadog (vendor agreement) | Either party's aggregate liability capped at the fees paid for the Services giving rise to the liability in the 12 months before the eventNoteExcepted (13.2): gross negligence, wilful misconduct or fraud; indemnification obligations; Customer's breach of Section 8.2; Customer's payment obligations. | 13.1 Exclusions and Limitations | Master Subscription Agreement, last updated 2023-07-27 | source [5] |
| Governing lawDatadog (vendor agreement) | Laws of the State of New York (except where U.S. federal law governs); exclusive venue in the state or federal courts in New York, New YorkNoteThe UN Convention on Contracts for the International Sale of Goods is excluded. | 21 Governing Law; Venue | Master Subscription Agreement, last updated 2023-07-27 | source [5] |
| OtherDatadog (vendor agreement) | Fees must be paid in U.S. dollars, except as otherwise provided in an OrderNote"Fees must be paid in U.S. dollars and, subject to Section 5.2, within 30 days of invoice" | 5.1 Payment for Services | Master Subscription Agreement, last updated 2023-07-27 | source [6] |
| TaxesDatadog (vendor agreement) | Fees exclusive of taxes; Customer pays all sales, service, value-added, use, excise, consumption and other taxes except taxes on Datadog's income, revenues, gross receipts, personnel or assets; Customer remits any taxes it must withhold outside the U.S. and may not offset those remittances against FeesNote"Customer shall not offset any Fees payable to Datadog for any such remittances." | 5.4 Taxes | Master Subscription Agreement, last updated 2023-07-27 | source [6] |
| OtherDatadog (vendor agreement) | On termination in any case other than by Customer under Section 2 or 11.2 or by Datadog under 12.2, committed Fees for the full Order term and any Fees accrued beyond them for use before termination become immediately due and payable, with no refund of Fees paidNoteCovers termination by Datadog for Customer's uncured material breach or non-payment. | 11.4 Payments at Termination | Master Subscription Agreement, last updated 2023-07-27 | source [6] |
| OtherDatadog (vendor agreement) | Either Party may terminate all Orders and the Agreement on written notice if the other becomes insolvent, enters bankruptcy or a similar financial reorganization, or makes an assignment of its rights or assets for the benefit of its creditors | 11.2 Termination for Cause | Master Subscription Agreement, last updated 2023-07-27 | source [6] |
| OtherDatadog (vendor agreement) | The Agreement with all Orders, the AUP and any Supplemental Terms is the complete agreement; terms in any other instrument issued by Customer that add to or differ from the Agreement have no force or effect; it supersedes earlier evaluation or trial agreements | 22.1 Entire Agreement | Master Subscription Agreement, last updated 2023-07-27 | source [6] |
| OtherDatadog (vendor agreement) | Free trials for new Customers have a 14-day term, unless an Order says otherwiseNoteDatadog's right to use the Customer's name and logo does not apply during the free trial. | 16 Free and Beta Services | Master Subscription Agreement, last updated 2023-07-27 | source [6] |
| OtherDatadog (vendor agreement) | Free and no-charge Beta Services become chargeable at Pricing Page Fees when the free period in the Order ends or, with no term in an Order, on 15 days' notice from Datadog; availability, support and Datadog warranty sections do not apply to them; Datadog may discontinue or modify Beta Services at any time, with or without notice; Datadog's indemnity for them is capped at $10,000 in aggregateNoteSections 2 (Availability), 3 (Support) and 9.1 (Datadog Warranties) are excluded; Security Measures cover Beta Services only as they apply to the underlying Services. | 16 Free and Beta Services | Master Subscription Agreement, last updated 2023-07-27 | source [6] |
Price changes
No price change recorded yet. History starts the day a product is first captured; a later capture that finds a different price writes an event here.
Sources
- Datadog: Pricing Vendor page.
- [1] Read 16 Sep 2026.
- Datadog: Master Subscription Agreement Published agreement.
- [2] Read 16 Sep 2026.
- Cloud SIEM | Datadog Vendor page.
- [3] Read 19 Sep 2026.