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Contract terms

Auto-renewal
Orders renew automatically as a new Order for additional periods of the same duration as the expiring Order Term unless a Party takes a non-renewal action
Notice period
At least 15 days before the expiration of the then current Order Term, by request to the Datadog Customer Success Manager or by changing the Order in the Services
Renewal uplift
On auto-renewal of an Order of 12 months or longer, Datadog may increase the pricing in effect at the end of the Order Term; failure to act on the renewal notice is deemed consent to the increase
Uplift cap
Up to the greater of 9% or the prior 12-month increase in the US CPI - All Urban Consumers (U.S. All Items) published by the Bureau of Labor Statistics
TermWhat the agreement saysClauseAgreementSource
Auto-renewalOrders renew automatically as a new Order for additional periods of the same duration as the expiring Order Term unless a Party takes a non-renewal action
Note"Unless either Party takes a non-renewal action as described in Section 6.3, Orders will automatically renew as a new Order for additional periods of the same duration as the expiring Order Term (each, a “Renewal Order Term”)."
6.1 Auto-RenewalMaster Subscription Agreement, last updated 2023-07-27source [3]
Notice periodAt least 15 days before the expiration of the then current Order Term, by request to the Datadog Customer Success Manager or by changing the Order in the Services
NoteDatadog reserves the same 15-day window for its own notice of non-renewal.
6.3 Non-Renewal ActionMaster Subscription Agreement, last updated 2023-07-27source [3]
Renewal upliftOn auto-renewal of an Order of 12 months or longer, Datadog may increase the pricing in effect at the end of the Order Term; failure to act on the renewal notice is deemed consent to the increase
Note"Failure of Customer to take a non-renewal action in a timely manner, shall be deemed to constitute consent to the applicable fee increase." (Section 6.1)
6.2 Auto-Renewal Pricing AdjustmentsMaster Subscription Agreement, last updated 2023-07-27source [3]
Uplift capUp to the greater of 9% or the prior 12-month increase in the US CPI - All Urban Consumers (U.S. All Items) published by the Bureau of Labor Statistics
NoteApplies only to Orders of 12 months or longer.
6.2 Auto-Renewal Pricing AdjustmentsMaster Subscription Agreement, last updated 2023-07-27source [3]
Price protectionThe renewal increase limit does not apply to Orders shorter than 12 months or where the Customer reduces subscription quantity or Order Term; credits do not renew and promotional or one-time pricing is not extended to a renewal6.2 Auto-Renewal Pricing AdjustmentsMaster Subscription Agreement, last updated 2023-07-27source [3]
Payment termsFees are calculated on the basis of usage and invoiced monthly in arrears, payable in U.S. dollars within 30 days of invoice
Note"Except as otherwise provided in an Order" ... "The criteria for calculating usage vary by Service type and feature as specified in the applicable Service Plan."
5.1 Payment for ServicesMaster Subscription Agreement, last updated 2023-07-27source [5]
Minimum commitmentExcept where the Customer terminates under Section 2 or 11.2 or Datadog under 12.2, committed Fees for the full Order term become immediately due and Fees already paid are not refunded
Note"regardless of whether Customer uses the Services at the levels reflected in the Orders or otherwise"
11.4 Payments at TerminationMaster Subscription Agreement, last updated 2023-07-27source [3]
Public-sector carve-outServices and Documentation are supplied to the U.S. Government as commercial items, commercial computer software, commercial computer software documentation and technical data as defined in the FAR and DFARS, with the same rights and restrictions that generally apply
NoteThe clause adds that a U.S. Government customer whose needs these terms fail to meet must discontinue use.
22.2 U.S. Government CustomersMaster Subscription Agreement, last updated 2023-07-27source [3]
RefundsCustomer may terminate the Order commitments for a Core Service, against a pro-rated refund, if availability is below the 99.8% standard in two consecutive months2 AvailabilityMaster Subscription Agreement, last updated 2023-07-27source [3]
Termination for breachEither Party may terminate all Orders and the Agreement on written notice for a material breach that remains uncured 30 days after notice
NoteDatadog may also terminate an Order for undisputed non-payment continuing more than 15 days after written notice.
11.2 Termination for CauseMaster Subscription Agreement, last updated 2023-07-27source [5]
OtherFor a purchase through a marketplace or an approved reseller, Sections 5 (Pricing and Fees) and 6 (Order Renewal) have no effect and the intermediary's terms on those subjects apply instead
NoteSections 11.2, 11.3 and 11.4 on termination are likewise without effect for such purchases.
17 Indirect PurchasesMaster Subscription Agreement, last updated 2023-07-27source [3]
Changes to the agreementDatadog may modify the Agreement by posting a revised version; changes take effect on the first day of the month after posting, or at the start of the next Renewal Order Term for an Order with a fixed term of 12 months or longer
Note"if Customer objects to the updated Agreement, as its sole and exclusive remedy, Customer may choose not to renew in accordance with Section 6.3"; "any Order is subject to the version of the Agreement in effect at the time of the Order"
22.8 Changes to this AgreementMaster Subscription Agreement, last updated 2023-07-27source [5]
OtherDatadog emails the Customer Administrator around 30 days before a Renewal Order Term for Orders of 12 months or longer, and around 15 days before for shorter Orders where pricing or the Order changes
NoteThe notice includes any pricing adjustment made under Section 6.2.
6.1 Auto-RenewalMaster Subscription Agreement, last updated 2023-07-27source [3]
Late payment interest1.5% per month on past-due amounts, or the highest lawful rate if lower
NoteNot charged on fees disputed reasonably and in good faith; Customer also reimburses reasonable collection costs including attorneys' fees.
5.2 Payment DisputesMaster Subscription Agreement, last updated 2023-07-27source [5]
SuspensionDatadog may suspend access to the Services if a payment failure continues for 10 days or more, until paid in full
NoteGood-faith disputes must be raised in writing within 10 days of receipt of the invoice.
5.2 Payment DisputesMaster Subscription Agreement, last updated 2023-07-27source [5]
Liability capEither party's aggregate liability capped at the fees paid for the Services giving rise to the liability in the 12 months before the event
NoteExcepted (13.2): gross negligence, wilful misconduct or fraud; indemnification obligations; Customer's breach of Section 8.2; Customer's payment obligations.
13.1 Exclusions and LimitationsMaster Subscription Agreement, last updated 2023-07-27source [5]
Governing lawLaws of the State of New York (except where U.S. federal law governs); exclusive venue in the state or federal courts in New York, New York
NoteThe UN Convention on Contracts for the International Sale of Goods is excluded.
21 Governing Law; VenueMaster Subscription Agreement, last updated 2023-07-27source [5]
OtherFees must be paid in U.S. dollars, except as otherwise provided in an Order
Note"Fees must be paid in U.S. dollars and, subject to Section 5.2, within 30 days of invoice"
5.1 Payment for ServicesMaster Subscription Agreement, last updated 2023-07-27source [6]
TaxesFees exclusive of taxes; Customer pays all sales, service, value-added, use, excise, consumption and other taxes except taxes on Datadog's income, revenues, gross receipts, personnel or assets; Customer remits any taxes it must withhold outside the U.S. and may not offset those remittances against Fees
Note"Customer shall not offset any Fees payable to Datadog for any such remittances."
5.4 TaxesMaster Subscription Agreement, last updated 2023-07-27source [6]
OtherOn termination in any case other than by Customer under Section 2 or 11.2 or by Datadog under 12.2, committed Fees for the full Order term and any Fees accrued beyond them for use before termination become immediately due and payable, with no refund of Fees paid
NoteCovers termination by Datadog for Customer's uncured material breach or non-payment.
11.4 Payments at TerminationMaster Subscription Agreement, last updated 2023-07-27source [6]
OtherEither Party may terminate all Orders and the Agreement on written notice if the other becomes insolvent, enters bankruptcy or a similar financial reorganization, or makes an assignment of its rights or assets for the benefit of its creditors11.2 Termination for CauseMaster Subscription Agreement, last updated 2023-07-27source [6]
OtherThe Agreement with all Orders, the AUP and any Supplemental Terms is the complete agreement; terms in any other instrument issued by Customer that add to or differ from the Agreement have no force or effect; it supersedes earlier evaluation or trial agreements22.1 Entire AgreementMaster Subscription Agreement, last updated 2023-07-27source [6]
OtherFree trials for new Customers have a 14-day term, unless an Order says otherwise
NoteDatadog's right to use the Customer's name and logo does not apply during the free trial.
16 Free and Beta ServicesMaster Subscription Agreement, last updated 2023-07-27source [6]
OtherFree and no-charge Beta Services become chargeable at Pricing Page Fees when the free period in the Order ends or, with no term in an Order, on 15 days' notice from Datadog; availability, support and Datadog warranty sections do not apply to them; Datadog may discontinue or modify Beta Services at any time, with or without notice; Datadog's indemnity for them is capped at $10,000 in aggregate
NoteSections 2 (Availability), 3 (Support) and 9.1 (Datadog Warranties) are excluded; Security Measures cover Beta Services only as they apply to the underlying Services.
16 Free and Beta ServicesMaster Subscription Agreement, last updated 2023-07-27source [6]

About

Datadog sells a cloud observability and security platform as a set of separately priced products, most of them metered per host, per ingested gigabyte or per session.[1] The company is incorporated in the United States as Datadog, Inc., a Delaware corporation, and lists its global headquarters in New York.[3][2] Its published customer contract is the Master Subscription Agreement.[3]

Sources

Version 8, updated 21 Oct 2026 (12 days ago) JSON Report an error