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Contract terms

TermWhat the agreement saysClauseAgreementSource
Auto-renewalZoho (vendor agreement)automatically renewed at the end of each subscription period unless the customer downgrades to a free plan or says it does not wish to renew
Note"Your subscription will be automatically renewed at the end of each subscription period unless you downgrade your paid subscription plan to a free plan or inform us that you do not wish to renew the subscription."
Fees and PaymentsZoho Terms of Service, last updated 2 March 2022source [8]
Notice periodZoho (vendor agreement)at least seven days prior to the renewal date
Note"If you do not wish to renew the subscription, you must inform us at least seven days prior to the renewal date."
Fees and PaymentsZoho Terms of Service, last updated 2 March 2022source [8]
Payment termsZoho (vendor agreement)plans shorter than a year payable only by credit card; renewal charged to the card last used
Note"Payments for subscription plans of duration of less than a year can be made only by Credit Card."
Fees and PaymentsZoho Terms of Service, last updated 2 March 2022source [8]
Price protectionZoho (vendor agreement)a price increase does not apply until the expiry of the then current billing cycle
Note"Any increase in charges will not apply until the expiry of your then current billing cycle."
Fees and PaymentsZoho Terms of Service, last updated 2 March 2022source [8]
TaxesZoho (vendor agreement)taxes (GST, VAT, sales tax) invoiced and payable in addition to subscription fees
Note"Zoho will invoice you for such Taxes. You agree to pay Zoho such Taxes in addition to the subscription fees."
Fees and PaymentsZoho Terms of Service, last updated 2 March 2022source [8]
Liability capZoho (vendor agreement)the higher of USD 1,000 or fees paid in the 12 months before the first event giving rise to liability
Note"IN NO EVENT SHALL ZOHO'S ENTIRE LIABILITY TO YOU IN RESPECT OF ANY SERVICE ... EXCEED ONE THOUSAND DOLLARS ($1000) OR THE FEES PAID BY YOU DURING THE TWELVE (12) MONTHS PRIOR TO THE FIRST EVENT GIVING RISE TO SUCH LIABILITY, WHICHEVER IS HIGHER."
Limitation of LiabilityZoho Terms of Service, last updated 2 March 2022source [8]
Governing lawZoho (vendor agreement)depends on the billing address for paid customers, state or country of domicile otherwise; exclusive jurisdiction of the courts namedGoverning Law and JurisdictionZoho Terms of Service, last updated 2 March 2022source [8]
SuspensionZoho (vendor agreement)account may be suspended for suspected illegal activity, extended inactivity or law-enforcement requests; objections within 30 days; suspended account may be terminated after 30 daysSuspension and TerminationZoho Terms of Service, last updated 2 March 2022source [8]
Termination for breachZoho (vendor agreement)Zoho may terminate on reasonable belief the customer violated the Agreement
Note"we reserve the right to terminate your user account and deny the Services upon reasonable belief that you have violated the Agreement"
Suspension and TerminationZoho Terms of Service, last updated 2 March 2022source [8]
Termination for breachZoho (vendor agreement)customer may terminate if Zoho breaches its obligations, with a prorated refund of prepaid fees
Note"You have the right to terminate your user account if Zoho breaches its obligations under this Agreement and in such event, you will be entitled to prorated refund of any prepaid fees."
Suspension and TerminationZoho Terms of Service, last updated 2 March 2022source [8]
Termination for convenienceZoho (vendor agreement)Zoho will terminate the user account on the customer's request
Note"We will also terminate your user account on your request." No refund is stated for this case.
Suspension and TerminationZoho Terms of Service, last updated 2 March 2022source [8]
Changes to the agreementZoho (vendor agreement)Zoho may modify the Agreement on notice; significant changes get at least 30 days' email notice, and the customer may terminate within 30 days with a prorated refund
Note"You may terminate your use of the Services by providing Zoho notice by email within 30 days of being notified ... you will be entitled to prorated refund of the unused portion of any prepaid fees."
Modification of Terms of ServiceZoho Terms of Service, last updated 2 March 2022source [8]
OtherZoho (vendor agreement)unpaid user accounts inactive for a continuous 120 days may be terminated and their data deleted, with prior noticeInactive User Accounts PolicyZoho Terms of Service, last updated 2 March 2022source [8]
OtherZoho (vendor agreement)order of precedence: Service Specific Terms prevail over the General Terms where they conflict
Note"In the event of a conflict between the General Terms and Service Specific Terms, the Service Specific Terms shall prevail."
IntroductionZoho Terms of Service, last updated 2 March 2022source [8]
OtherZoho (vendor agreement)free trial runs until the earliest of the end of the trial period (or earlier termination by the customer), the start of a paid subscription, or termination by Zoho in its sole discretion; offered as-is without warranty, support or liability; trial data is lost unless the customer buys a paid plan or exports it
Note"Services are offered as-is during the free trial, without any warranty, covenant, support or liability whatsoever, to the extent permitted by law."
Free TrialZoho Terms of Service, last updated 2 March 2022source [8]
OtherZoho (vendor agreement)Beta Services are offered for testing and evaluation for a period Zoho sets at its sole discretion; Zoho may discontinue them at any time with or without notice and is not liable for their modification, suspension or discontinuanceBeta ServiceZoho Terms of Service, last updated 2 March 2022source [8]

Price changes

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Sources

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