Zapier Chatbots
Zapier · AI assistants · Customer service
Contract terms
| Term | What the agreement says | Clause | Agreement | Source |
|---|---|---|---|---|
| Auto-renewalZapier (vendor agreement) | Subscription automatically renews for another Subscription Term equal to your then-current term unless you downgrade or cancel before your renewal dateNoteStandard/self-serve Terms of Service customers | §3(e) | Zapier Terms of Service (eff. 2026-04-09) | source [5] |
| Renewal upliftZapier (vendor agreement) | Renewals are subject to Zapier's then-current FeesNoteSelf-serve customers; no cap stated | §3(e) | Zapier Terms of Service (eff. 2026-04-09) | source [5] |
| Payment termsZapier (vendor agreement) | Fees paid are non-refundable and payment obligations are non-cancelable, except as expressly stated or required by lawNoteSelf-serve customers | §3(a) | Zapier Terms of Service (eff. 2026-04-09) | source [5] |
| Termination for convenienceZapier (vendor agreement) | Zapier may terminate or suspend the Account and/or Service at any time for any reason upon notice; if without cause it refunds a prorated portion of the monthly prepaymentNoteSelf-serve customers; termination by Zapier | §3(g) | Zapier Terms of Service (eff. 2026-04-09) | source [5] |
| Termination for breachZapier (vendor agreement) | Zapier may terminate for cause (e.g. violation of the Terms or Acceptable Use Policy) with no refundNoteSelf-serve customers; no cure period stated | §3(g) | Zapier Terms of Service (eff. 2026-04-09) | source [5] |
| SuspensionZapier (vendor agreement) | Zapier may suspend the Account for any reason upon notice, or immediately without notice (and remove Customer Content) if your actions could endanger the Service or other usersNoteSelf-serve customers | §3(g); §4(d) | Zapier Terms of Service (eff. 2026-04-09) | source [5] |
| Liability capZapier (vendor agreement) | Aggregate liability capped at the actual Fees you paid during your current Subscription Term; no indirect or consequential damagesNoteExcludes Fees owed, your indemnity / Section 4 breach, and claims not limitable by law | §10 | Zapier Terms of Service (eff. 2026-04-09) | source [5] |
| Governing lawZapier (vendor agreement) | Delaware law; exclusive jurisdiction of courts in Wilmington, DelawareNoteSelf-serve customers | §15(g) | Zapier Terms of Service (eff. 2026-04-09) | source [5] |
| Changes to the agreementZapier (vendor agreement) | Zapier may revise the Terms by posting a modified version; for material changes it gives reasonable notice before they take effect, and continued use is acceptanceNoteSelf-serve customers | §14 | Zapier Terms of Service (eff. 2026-04-09) | source [5] |
| OtherZapier (vendor agreement) | Accounts with no login and no active Zap workflow for 24+ months may be designated inactive and deletedNoteAccount/data deletion for inactivity | §3(h) | Zapier Terms of Service (eff. 2026-04-09) | source [5] |
| RefundsZapier (vendor agreement) | Warranty deficiency must be reported in writing within 10 days of receipt of the deficient Service; sole remedy is reperformance or a prorated refundNotePaying subscribers | §9(a) | Zapier Terms of Service (eff. 2026-04-09) | source [5] |
| OtherZapier (vendor agreement) | Customer waives trial by jury and the right to bring or join any class or representative action against ZapierNoteSelf-serve customers | §15(a)-(b) | Zapier Terms of Service (eff. 2026-04-09) | source [5] |
| Auto-renewalZapier (vendor agreement) | Subscription automatically renews for another Subscription Term equal to the then-current term unless the Order Form states otherwiseNoteCustomers on a signed Zapier Order Form | §4(a) | Zapier Enterprise Agreement (eff. 2026-04-07) | source [6] |
| Notice periodZapier (vendor agreement) | Either party may elect not to auto-renew by giving at least 15 days' prior written noticeNoteNon-renewal notice; Customer notices go to receivables@zapier.com | §4(a) | Zapier Enterprise Agreement (eff. 2026-04-07) | source [6] |
| Renewal upliftZapier (vendor agreement) | Renewals are subject to Zapier's then-current Fees applicable to the renewed ServiceNoteOrder Form customers; no cap stated | §4(a) | Zapier Enterprise Agreement (eff. 2026-04-07) | source [6] |
| Payment termsZapier (vendor agreement) | Customer pays Fees per the Order Form's payment terms; payment obligations are non-cancelable and Fees non-refundable except as stated or required by lawNoteOrder Form customers | §3(a) | Zapier Enterprise Agreement (eff. 2026-04-07) | source [6] |
| Late payment interestZapier (vendor agreement) | Late payments accrue 1.5% per month, or the maximum allowed by law, whichever is lessNoteOrder Form customers | §3(a) | Zapier Enterprise Agreement (eff. 2026-04-07) | source [6] |
| Termination for breachZapier (vendor agreement) | Either party may terminate for material breach uncured within 30 days of notice, or on the other's insolvency/bankruptcy not dismissed within 60 daysNoteCustomer termination for Zapier's breach refunds prepaid unused Fees; Zapier termination for Customer's breach is owed unpaid Fees (§4(c)) | §4(b) | Zapier Enterprise Agreement (eff. 2026-04-07) | source [6] |
| SuspensionZapier (vendor agreement) | Zapier may suspend access or revoke credentials on a Suspension Event (account 30+ days overdue, breach of usage rules, risk of material harm, or compromised credentials); prior notice where practicableNoteOrder Form customers | §4(d) | Zapier Enterprise Agreement (eff. 2026-04-07) | source [6] |
| Liability capZapier (vendor agreement) | Aggregate liability capped at the actual Fees paid in the 12 months immediately preceding the claim; no indirect or consequential damagesNoteExcluded Claims: Fees owed, breach of Section 5(b) restrictions, indemnity obligations, and claims not limitable by law | §11 | Zapier Enterprise Agreement (eff. 2026-04-07) | source [6] |
| Public-sector carve-outZapier (vendor agreement) | The Service is "commercial computer software" / "commercial item" under FAR 12.212 and DFARS 227.7202; US government use is governed solely by this AgreementNoteUS government customers | §13(d) | Zapier Enterprise Agreement (eff. 2026-04-07) | source [6] |
| Governing lawZapier (vendor agreement) | Delaware law; exclusive jurisdiction of courts in Wilmington, DelawareNoteOrder Form customers | §17(g) | Zapier Enterprise Agreement (eff. 2026-04-07) | source [6] |
| Changes to the agreementZapier (vendor agreement) | Zapier may materially change the Agreement with reasonable notice by email; if Customer objects by email the prior version stays until the renewal date, and use after that date is acceptanceNoteOrder Form customers | §16 | Zapier Enterprise Agreement (eff. 2026-04-07) | source [6] |
| OtherZapier (vendor agreement) | EU Data Act customers may early-terminate with 60 days' written notice but must pay outstanding Order Form Fees for the remainder of the Subscription Term as an early termination feeNoteEU Data Act customers only | §13(g) | Zapier Enterprise Agreement (eff. 2026-04-07) | source [6] |
| TaxesZapier (vendor agreement) | Fees exclusive of taxes, levies and duties; customer pays all Taxes except Zapier's income tax; Zapier invoices taxes it must collect unless a valid exemption certificate is providedNoteSelf-serve customers | §3(c) | Zapier Terms of Service (eff. 2026-04-09) | source [5] |
| OtherZapier (vendor agreement) | Order of precedence: terms shown on the check-out page govern over these Terms for pricing, payment and product-specific terms; terms in a customer purchase order or vendor registration form are rejectedNoteSelf-serve customers | §15(h) | Zapier Terms of Service (eff. 2026-04-09) | source [5] |
| OtherZapier (vendor agreement) | Free trial: any Service provided during a free trial period is provided as-is without representations, warranties or indemnities | §3(a) | Zapier Terms of Service (eff. 2026-04-09) | source [5] |
| OtherZapier (vendor agreement) | Beta Releases: Zapier may terminate or you may cease use at any time for any reason; no warranty, indemnity or support; Supplemental Terms govern over these Terms for that Beta ReleaseNoteOptional alpha, beta, preview or early-access features | §12(d) | Zapier Terms of Service (eff. 2026-04-09) | source [5] |
| TaxesZapier (vendor agreement) | Fees exclusive of taxes, levies and duties; Customer pays all Taxes except Zapier's income tax; Zapier invoices taxes it must collect unless a valid exemption certificate is providedNoteOrder Form customers | §3(c) | Zapier Enterprise Agreement (eff. 2026-04-07) | source [6] |
| OtherZapier (vendor agreement) | Order of precedence: the Order Form governs over the Agreement for pricing, payment and product-specific terms, the Agreement for all other terms; terms in a customer purchase order or vendor registration form are rejectedNoteOrder Form customers | §17(h) | Zapier Enterprise Agreement (eff. 2026-04-07) | source [6] |
| OtherZapier (vendor agreement) | Acceleration: if Zapier terminates for Customer's uncured material breach, Customer pays any unpaid Fees for the terminated portion of the Subscription Term within 30 daysNoteOrder Form customers | §4(c) | Zapier Enterprise Agreement (eff. 2026-04-07) | source [6] |
| OtherZapier (vendor agreement) | Insolvency: either party may terminate if the other ceases operation without a successor, or seeks bankruptcy, receivership or creditors' arrangement protection, or such a proceeding against it is not dismissed within 60 daysNoteOrder Form customers | §4(b)(ii)-(iii) | Zapier Enterprise Agreement (eff. 2026-04-07) | source [6] |
| OtherZapier (vendor agreement) | Beta Releases: either party may terminate Customer's use at any time for any reason; no warranty, indemnity or support; Supplemental Terms govern over the Agreement for that Beta ReleaseNoteOrder Form customers | §13(c) | Zapier Enterprise Agreement (eff. 2026-04-07) | source [6] |
Price changes
No price change recorded yet. History starts the day a product is first captured; a later capture that finds a different price writes an event here.
Sources
- Plans & Pricing | Zapier Vendor page.
- [1] Captured 28 Sep 2026.
- Build a free AI Chatbot on Zapier Vendor page.
- [2] Captured 28 Sep 2026.