Veeva Data Cloud
Veeva Systems · Data and analytics
Contract terms
| Term | What the agreement says | Clause | Agreement | Source |
|---|---|---|---|---|
| Auto-renewalVeeva Systems (vendor agreement) | Order Form Term renews automatically for additional one-year periods unless a party gives notice of non-renewalNoteDoes not apply where the Order Form specifies otherwise or the Order Form duration is other than monthly or annual | MSA 4.2 | Veeva Master Agreement (2026.08.11) | source [3] |
| Notice periodVeeva Systems (vendor agreement) | Non-renewal notice at least 30 days before the end of the then-current Order Form TermNote"either party gives written notice of non-renewal at least thirty (30) days before the end of the then-current Order Form Term" | MSA 4.2 | Veeva Master Agreement (2026.08.11) | source [3] |
| Termination for convenienceVeeva Systems (vendor agreement) | Customer may terminate the entire Agreement without cause on 90 days' prior written noticeNoteNo refund of prepaid fees for the unexpired term; a SOW may be terminated without cause on at least 30 days' notice | MSA 2.3 | Veeva Master Agreement (2026.08.11) | source [3] |
| Termination for breachVeeva Systems (vendor agreement) | Either party may terminate for a material breach the other fails to cure within 30 days of written noticeNoteEither party may also terminate immediately if the other ceases business due to bankruptcy or insolvency | MSA 2.2 | Veeva Master Agreement (2026.08.11) | source [3] |
| SuspensionVeeva Systems (vendor agreement) | Veeva may suspend access if an undisputed invoice is 30 days past due, on 15 days' notice, until paidNoteDoes not apply to amounts disputed in good faith in writing | MSA 9.2 | Veeva Master Agreement (2026.08.11) | source [3] |
| Payment termsVeeva Systems (vendor agreement) | Fees and payment obligations are non-cancelable and non-refundable unless otherwise specified in an Order Form or the Agreement | MSA 4.1 | Veeva Master Agreement (2026.08.11) | source [3] |
| Payment termsVeeva Systems (vendor agreement) | Payment terms and due dates are as set forth in each Order Form and SOWNoteThe specific net-payment days are set in the Order Form, which Veeva does not publish | MSA 9.1 | Veeva Master Agreement (2026.08.11) | source [3] |
| Minimum commitmentVeeva Systems (vendor agreement) | The number of User subscriptions cannot be decreased during the Order Form Term unless the Order Form specifies otherwiseNoteCommitted quantities and dollar amounts are set in the Order Form | Exhibit B 1.1 | Veeva Master Agreement (2026.08.11) | source [3] |
| Liability capVeeva Systems (vendor agreement) | Greater of the fees Veeva collected from Customer in the preceding 12 months or US$1,000,000NoteExcludes payment obligations, IP infringement/misappropriation, breach of confidentiality, and Veeva Indemnifiable IP Claims (MSA 12.3); no indirect or consequential damages (MSA 12.1) | MSA 12.2 | Veeva Master Agreement (2026.08.11) | source [3] |
| Governing lawVeeva Systems (vendor agreement) | Laws of the State of Delaware, excluding its conflict-of-laws rulesNoteDisputes go through negotiation, then non-binding mediation, then binding arbitration in California under AAA Commercial Arbitration Rules (MSA 14.2) | MSA 14.1 | Veeva Master Agreement (2026.08.11) | source [3] |
| Changes to the agreementVeeva Systems (vendor agreement) | Veeva may modify the Supplemental Terms; changes take effect only at the Customer's next Order Form renewalNoteSame rule stated for Supplemental Terms generally at MSA 1.15 | MSA 17(c) | Veeva Master Agreement (2026.08.11) | source [3] |
| OtherVeeva Systems (vendor agreement) | On termination, Customer keeps data access for at least 30 days; Veeva permanently deletes Customer Data within 120 daysNoteBack-up copies deleted per Veeva's then-current back-up deletion process; officer certification available on request | Exhibit B 2.3 | Veeva Master Agreement (2026.08.11) | source [3] |
| TaxesVeeva Systems (vendor agreement) | Fees exclusive of all taxes; Customer pays all taxes arising from the Agreement except taxes on Veeva's net income; payments made without withholding, and any legally required withholding is grossed up | MSA 9.3 | Veeva Master Agreement (2026.08.11) | source [3] |
| OtherVeeva Systems (vendor agreement) | Fees are payable in the currency stated in the Order Form (or SOW for Professional Services)NoteThe Order Form governs over the Agreement as to fees, Usage Metric, currency and payment terms | MSA 4.1, 4.3 | Veeva Master Agreement (2026.08.11) | source [3] |
| OtherVeeva Systems (vendor agreement) | Either party may terminate the Agreement immediately if the other terminates or suspends its business as a result of bankruptcy, insolvency or a similar eventNoteAll Order Forms and SOWs terminate with the Agreement | MSA 2.2 | Veeva Master Agreement (2026.08.11) | source [3] |
| OtherVeeva Systems (vendor agreement) | Order of precedence: the Agreement governs over an Order Form, SOW or other ordering document, except as to products ordered, Order Form Term, fees, Usage Metric, currency, payment terms and Supplemental Terms specified in the Order FormNoteFor an SOW the exceptions are scope of work, fees, currency, expenses and payment terms; for other ordering documents, as expressly provided in the Supplemental Terms | MSA 4.1, 4.3, 4.4 | Veeva Master Agreement (2026.08.11) | source [3] |
Price changes
No price change recorded yet. History starts the day a product is first captured; a later capture that finds a different price writes an event here.
Sources
- Veeva Data Cloud | Veeva Vendor page.
- [1] Captured 27 Sep 2026.
- Veeva Commercial Cloud: Technology Foundation for Agentic Commercial™ | Veeva Vendor page.
- [2] Captured 27 Sep 2026.