Veeva Systems
United States · 7 products · 7 by quote
Products
- Vault CRM Contact sales, no public price checked today
- Veeva Clinical Platform Contact sales, no public price checked today
- Veeva Data Cloud Contact sales, no public price checked today
- Veeva Medical Suite Contact sales, no public price checked today
- Veeva Quality Cloud Contact sales, no public price checked today
- Veeva RIM Contact sales, no public price checked today
- Veeva Safety Suite Contact sales, no public price checked today
Contract terms
- Auto-renewal
- Order Form Term renews automatically for additional one-year periods unless a party gives notice of non-renewal
- Notice period
- Non-renewal notice at least 30 days before the end of the then-current Order Form Term
- Renewal uplift
- not stated
- Uplift cap
- not stated
| Term | What the agreement says | Clause | Agreement | Source |
|---|---|---|---|---|
| Auto-renewal | Order Form Term renews automatically for additional one-year periods unless a party gives notice of non-renewalNoteDoes not apply where the Order Form specifies otherwise or the Order Form duration is other than monthly or annual | MSA 4.2 | Veeva Master Agreement (2026.08.11) | source [3] |
| Notice period | Non-renewal notice at least 30 days before the end of the then-current Order Form TermNote"either party gives written notice of non-renewal at least thirty (30) days before the end of the then-current Order Form Term" | MSA 4.2 | Veeva Master Agreement (2026.08.11) | source [3] |
| Termination for convenience | Customer may terminate the entire Agreement without cause on 90 days' prior written noticeNoteNo refund of prepaid fees for the unexpired term; a SOW may be terminated without cause on at least 30 days' notice | MSA 2.3 | Veeva Master Agreement (2026.08.11) | source [3] |
| Termination for breach | Either party may terminate for a material breach the other fails to cure within 30 days of written noticeNoteEither party may also terminate immediately if the other ceases business due to bankruptcy or insolvency | MSA 2.2 | Veeva Master Agreement (2026.08.11) | source [3] |
| Suspension | Veeva may suspend access if an undisputed invoice is 30 days past due, on 15 days' notice, until paidNoteDoes not apply to amounts disputed in good faith in writing | MSA 9.2 | Veeva Master Agreement (2026.08.11) | source [3] |
| Payment terms | Fees and payment obligations are non-cancelable and non-refundable unless otherwise specified in an Order Form or the Agreement | MSA 4.1 | Veeva Master Agreement (2026.08.11) | source [3] |
| Payment terms | Payment terms and due dates are as set forth in each Order Form and SOWNoteThe specific net-payment days are set in the Order Form, which Veeva does not publish | MSA 9.1 | Veeva Master Agreement (2026.08.11) | source [3] |
| Minimum commitment | The number of User subscriptions cannot be decreased during the Order Form Term unless the Order Form specifies otherwiseNoteCommitted quantities and dollar amounts are set in the Order Form | Exhibit B 1.1 | Veeva Master Agreement (2026.08.11) | source [3] |
| Liability cap | Greater of the fees Veeva collected from Customer in the preceding 12 months or US$1,000,000NoteExcludes payment obligations, IP infringement/misappropriation, breach of confidentiality, and Veeva Indemnifiable IP Claims (MSA 12.3); no indirect or consequential damages (MSA 12.1) | MSA 12.2 | Veeva Master Agreement (2026.08.11) | source [3] |
| Governing law | Laws of the State of Delaware, excluding its conflict-of-laws rulesNoteDisputes go through negotiation, then non-binding mediation, then binding arbitration in California under AAA Commercial Arbitration Rules (MSA 14.2) | MSA 14.1 | Veeva Master Agreement (2026.08.11) | source [3] |
| Changes to the agreement | Veeva may modify the Supplemental Terms; changes take effect only at the Customer's next Order Form renewalNoteSame rule stated for Supplemental Terms generally at MSA 1.15 | MSA 17(c) | Veeva Master Agreement (2026.08.11) | source [3] |
| Other | On termination, Customer keeps data access for at least 30 days; Veeva permanently deletes Customer Data within 120 daysNoteBack-up copies deleted per Veeva's then-current back-up deletion process; officer certification available on request | Exhibit B 2.3 | Veeva Master Agreement (2026.08.11) | source [3] |
| Taxes | Fees exclusive of all taxes; Customer pays all taxes arising from the Agreement except taxes on Veeva's net income; payments made without withholding, and any legally required withholding is grossed up | MSA 9.3 | Veeva Master Agreement (2026.08.11) | source [3] |
| Other | Fees are payable in the currency stated in the Order Form (or SOW for Professional Services)NoteThe Order Form governs over the Agreement as to fees, Usage Metric, currency and payment terms | MSA 4.1, 4.3 | Veeva Master Agreement (2026.08.11) | source [3] |
| Other | Either party may terminate the Agreement immediately if the other terminates or suspends its business as a result of bankruptcy, insolvency or a similar eventNoteAll Order Forms and SOWs terminate with the Agreement | MSA 2.2 | Veeva Master Agreement (2026.08.11) | source [3] |
| Other | Order of precedence: the Agreement governs over an Order Form, SOW or other ordering document, except as to products ordered, Order Form Term, fees, Usage Metric, currency, payment terms and Supplemental Terms specified in the Order FormNoteFor an SOW the exceptions are scope of work, fees, currency, expenses and payment terms; for other ordering documents, as expressly provided in the Supplemental Terms | MSA 4.1, 4.3, 4.4 | Veeva Master Agreement (2026.08.11) | source [3] |
About
Veeva Systems is a United States cloud-computing company founded in 2007.[1] It positions itself as "the industry cloud for life sciences," building applications, data, and AI for the sector and selling suites that span commercial engagement (Vault CRM), clinical, regulatory, safety, quality, and medical affairs, along with a life-sciences data cloud.[2] Veeva's customer relationships are governed by the Veeva Master Agreement (dated 2026.08.11), together with Order Forms, Statements of Work, and product-specific Supplemental Terms.[3]
Sources
- Wikidata: Veeva Systems Reference database.
- [1] Captured 27 Sep 2026.
- Veeva Systems | The Industry Cloud for Life Sciences Vendor page.
- [2] Captured 27 Sep 2026.
- Veeva Master Agreement (2026.08.11) Published agreement.
- [3] Captured 27 Sep 2026.