Enterpricey

Products

Observability 3

Log management 2

Security operations 2

  • Splunk Attack Analyzer Contact sales, no public price checked today
  • Splunk SOAR From $3,795 per user seat / month, billed annuallyprice on a public-sector list checked yesterday

Application performance monitoring 1

Incident management 1

  • Splunk On-Call From $5 per user / month, billed annually checked today

SIEM 1

Contract terms

Auto-renewal
The Term of an Offering automatically renews for a period equal to the preceding Term
Notice period
Notice of intent not to renew at least 1 day before the end of the then-current Term
Renewal uplift
not stated
Uplift cap
not stated
TermWhat the agreement saysClauseAgreementSource
Auto-renewalThe Term of an Offering automatically renews for a period equal to the preceding Term
Note"the Term of an Offering that you acquired through an Order, along with these General Terms, will automatically renew for an additional period of time equal to the length of the preceding Term"
19 (Term and Renewal)Splunk General Terms, Last Updated May 2026source [3]
Notice periodNotice of intent not to renew at least 1 day before the end of the then-current Term
NoteNon-renewal notice: "unless one party notifies the other of its intent not to renew at least 1 day before the expiration of the then current Term"
19 (Term and Renewal)Splunk General Terms, Last Updated May 2026source [3]
Termination for breachEither party may terminate for a material breach not cured within 30 days of receipt of notice
NoteCure period
19 (Termination)Splunk General Terms, Last Updated May 2026source [3]
RefundsFees are non-cancelable and non-refundable except as expressly stated in the General Terms16 (Fees)Splunk General Terms, Last Updated May 2026source [3]
Payment termsFees are due within 30 days from the invoice date, unless the Order states otherwise
Note"Fees are due and payable either within 30 days from the date of our invoice or as otherwise stated in the Order"
16 (Payment)Splunk General Terms, Last Updated May 2026source [3]
True-upUsage exceeding the Capacity or Use Rights is invoiced at the list price then in effect
NoteCharged after a verification or usage report reveals the excess
11 (Overages)Splunk General Terms, Last Updated May 2026source [3]
Price protectionUpdates to Offerings or policies during the Term may not impose additional fees or restrictions
NoteIn-term only: change must "not impose additional fees or restrictions on your use of the Offering during the Term"
22 (Updates to Offerings)Splunk General Terms, Last Updated May 2026source [3]
Public-sector carve-outUS federal government end use limited to customary commercial rights under FAR 12.211/12.212 and DFARS 252.227-7015 / 227.7202-3
NoteApplies only to U.S. federal government agencies; extra rights require a written addendum
25.5 (U.S. Government Use Terms)Splunk General Terms, Last Updated May 2026source [3]
SuspensionSplunk may suspend a Hosted Service on at least 5 days' notice for a material or threatened material breach
NoteSuspension has no impact on the Term duration or Fees owed
19 (Suspension of Service)Splunk General Terms, Last Updated May 2026source [3]
OtherCustomer Content is available for retrieval for 30 days after termination, then deleted4 (Return of Customer Content)Splunk General Terms, Last Updated May 2026source [3]
Late payment interestOverdue charges accrue interest at 1.5% per month, or the maximum rate permitted by law if lower
Note"overdue charges may accrue interest monthly at the rate of 1.5% of the then-outstanding unpaid balance, or the maximum rate permitted by law, whichever is lower"
16 (Fees)Splunk General Terms, Last Updated May 2026source [3]
Liability capEach party's aggregate liability is capped at the total paid for the affected Offering in the 12 months before the first incident
NoteCap does not limit the customer's payment obligations, service level credits, or Splunk's recovery for use beyond the purchased Capacity
20 (Limitation of Liability)Splunk General Terms, Last Updated May 2026source [3]
Governing lawGoverned by the laws of the State of California; exclusive jurisdiction in the state or federal courts of the Northern District of California
NoteUCITA and the UN Convention on Contracts for the International Sale of Goods are excluded
23 (Governing Law)Splunk General Terms, Last Updated May 2026source [3]
TaxesFees exclude taxes and duties; the customer pays taxes other than those on Splunk's net income, property and employees16 (Taxes)Splunk General Terms, Last Updated May 2026source [5]
Audit rightsSplunk may request a signed usage certification, and for On-Premises Products a usage verification at most once every 12 months
NoteCustomer gives reasonable access to the installed On-Premises Product
11 (Certification and Verification)Splunk General Terms, Last Updated May 2026source [5]
RefundsPrepaid but unused Fees for the rest of the Term are refunded when the customer terminates for Splunk's uncured material breach19 (Refund Upon Termination for our Breach)Splunk General Terms, Last Updated May 2026source [5]
Changes to the agreementSplunk may update Offerings and policies prospectively if the change applies to all customers and does not materially reduce security or functionality during the Term
NoteChanges also may not add fees or restrictions during the Term or alter the liability and indemnity allocation
22 (Updates to Offerings)Splunk General Terms, Last Updated May 2026source [5]
OtherTrial Offerings are made available under the General Terms; after the trial Term expires, continued use requires payment of the applicable Fees1.4 (Trials and Evaluations)Splunk General Terms, Last Updated May 2026source [8]
OtherTrial, Beta, Test and Development and free Offerings are provided as-is, without indemnification, warranties, maintenance, support or service level commitments
NoteUnless otherwise stated in the Order or required by law
1.4 (Limitations and Termination)Splunk General Terms, Last Updated May 2026source [8]
OtherSplunk may terminate any Trial, Beta, Test and Development or free Offering at any time without prior notice and without liability
NoteUnless otherwise stated in the Order
1.4 (Limitations and Termination)Splunk General Terms, Last Updated May 2026source [8]
OtherBeta Offerings are for internal testing and evaluation during the stated period; if none is stated, until the earlier of one year from start or general availability
NoteSplunk may discontinue a Beta Offering at any time
1.4 (Beta Offerings)Splunk General Terms, Last Updated May 2026source [8]
OtherOn early termination, except the customer's termination for Splunk's uncured material breach, the customer still pays all Fees payable under the Order
Note"Despite any early termination above, and except for your termination of an Offering for our uncured material breach, you will still be required to pay all Fees payable under the Order."
19 (Termination)Splunk General Terms, Last Updated May 2026source [8]
OtherOrders exclude preprinted terms on the customer's purchase order and any terms additional to or inconsistent with the General Terms26 (Definitions: Order)Splunk General Terms, Last Updated May 2026source [8]

About

Splunk sells software for searching, monitoring and analysing machine data, used for security operations and for observability of applications and infrastructure; it has operated since 2003 and is now part of Cisco.[1] Its data platform comes as Splunk Cloud Platform or the self-managed Splunk Enterprise, its security line is led by Splunk Enterprise Security with SOAR and Attack Analyzer beside it, and its observability line covers Observability Cloud, Agent Observability, AppDynamics, IT Service Intelligence and On-Call.[4] Prices are set by data ingested, workload, host, CPU core or user depending on the product, and many plans are quoted only through sales.[4] Customers buy under the Splunk General Terms, with Splunk LLC of San Jose, California as the contracting party.[3]

Relations

Referenced by

Sources

Version 9, updated 21 Oct 2026 (2 days ago) JSON Report an error