Products

  • Duo Free plan; paid from $3 per user / month checked today
  • Webex From $23.50 per user / month, billed monthlymarketplace price checked yesterday

Also sold under Splunk

Contract terms

Auto-renewal
not stated
Notice period
not stated
Renewal uplift
not stated
Uplift cap
not stated
TermWhat the agreement saysClauseAgreementSource
Termination for convenienceOrders are non-cancellable to the extent allowed by law
Note"To the extent allowed by law, Orders are non-cancellable."
Section 5Cisco General Terms v6.0 (2025-09-10)source [5]
Termination for breach30-day cure period: either party may terminate the affected Orders if the other party's material breach remains uncured 30 days after written notice
Note"If the breach remains uncured after 30 days of the date of that notice, the non-breaching party may immediately terminate the affected Orders, in whole or in part."
Section 12.1Cisco General Terms v6.0 (2025-09-10)source [5]
Liability capEach party's liability is capped at the fees paid or payable for the specific Cisco Offer in the 12 months before the first incident; cumulative for all claims, not per incident
Note"will not exceed the fees paid or payable to Cisco for the specific Cisco Offer that is the subject of the claim in the 12 months before the first incident"
Section 11.2Cisco General Terms v6.0 (2025-09-10)source [5]
Audit rightsCisco may audit records of Your use of the Cisco Offers on 30 days' notice, no more than once per 12-month period; underpaid fees are due within 30 days
Note"within 30 days' notice from Cisco. Cisco may not give this notice more than once in any 12-month period ... If the verification process reveals underpayment of fees, You will pay these fees within 30 days."
Section 13.5Cisco General Terms v6.0 (2025-09-10)source [5]
Changes to the agreementThe General Terms version published when the Order is placed governs that Order; later changes apply only to Cisco Offers ordered or renewed after the change
Note"These changes will only apply to Cisco Offers Ordered or renewed after the date of the change."
Section 13.6Cisco General Terms v6.0 (2025-09-10)source [5]
Public-sector carve-outUS Government end users: Offers are "commercial computer software" under FAR 12.212 / DFARS 227.7202, and term inconsistencies with federal procurement regulations are unenforceable against the US Federal Government
Note"any inconsistency in these terms with federal procurement regulations is not enforceable against the US Federal Government." SLED and Federal users are governed by their own laws and venue (Section 13.8).
Section 13.9Cisco General Terms v6.0 (2025-09-10)source [5]
Payment termsYou pay Your Approved Source all amounts due under Your Orders, including fees for additional consumption
Note"You will pay Your Approved Source all amounts due under Your Orders, including fees for additional consumption of a Subscription Offer or under a Buying Program."
Section 5Cisco General Terms v6.0 (2025-09-10)source [5]
SuspensionCisco may suspend access if it reasonably believes You or an Authorized User materially breached the use limits or acceptable use sections
Note"Cisco may suspend Your access to Software, Services, or Subscription Offers if it reasonably believes that You or an Authorized User have materially breached sections 2.2 (Limits on use) or 2.3 (Acceptable use)."
Section 2.4Cisco General Terms v6.0 (2025-09-10)source [5]
Governing lawSet by primary place of business: California (US, Latin America, Caribbean, default); England (Africa, Asia, Europe, Middle East, Oceania); New South Wales; Ontario; PRC (HKIAC arbitration); Italy (Court of Milan); Japan (Tokyo District Court)
NoteExcluding locations listed separately. US SLED end users: laws, venue and jurisdiction where they are located; US Federal end users: laws of the United States.
Section 13.8Cisco General Terms v6.0 (2025-09-10)source [5]
Changes to the agreementCisco may change its Subscription Offers; changes will not materially reduce core functionality during the Use Term
Note"These changes will not materially reduce the core functionality of the affected Subscription Offers during the Use Term."
Section 2.8Cisco General Terms v6.0 (2025-09-10)source [5]
OtherTrial Offers (trial, evaluation, beta; paid or free): usable only for the period specified, or 60 days after access when none is specified; not for production use unless Cisco agrees in writing
Note"If no Trial Offer Period is specified, You may only access or use the Trial Offer for 60 days after the Trial Offer is available to You."
Section 3.1Cisco General Terms v6.0 (2025-09-10)source [5]
OtherTrial Offers: the Approved Source may change or terminate a Trial Offer at its discretion with reasonable notice; continued use after the period is charged at applicable fees; provided AS-IS without warranties unless Cisco agrees in writing
Note"Your Approved Source may change or terminate a Trial Offer at its discretion with reasonable notice."
Sections 3.2-3.3Cisco General Terms v6.0 (2025-09-10)source [5]
OtherOrder of precedence (highest first): Regional terms; Data Processing Terms; Offer and Service Descriptions; other Supplemental Terms; General Terms; referenced Cisco policies. As between You and Cisco, these terms prevail over Your contract with a Cisco Partner
Note"(b) As between You and Cisco, these terms prevail over any inconsistencies with Your contract with any Cisco Partner."
Section 13.17Cisco General Terms v6.0 (2025-09-10)source [5]

About

Cisco is an American technology company that builds networking, security, observability and collaboration infrastructure.[1][2] It was founded in 1984[3] and is headquartered in San Jose, California.[4] Cisco sells the Duo identity-security service directly at duo.com,[6] and in March 2024 it completed its acquisition of Splunk.[4] Customer use of Cisco offers is governed by the published Cisco General Terms.[5]

Relations

Sources

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