Contract terms

TermWhat the agreement saysClauseAgreementSource
Auto-renewalSentry (vendor agreement)each Subscription Term automatically renews for an equivalent period unless either party gives notice of non-renewal
Note"Unless otherwise set forth on the applicable Order, each Subscription Term will automatically renew for an equivalent period unless either party gives the other party notice of non-renewal before the current Subscription Term ends (with respect to Customer, in accordance with Section 9.5 below)."
ToS 9.1 (Subscription Term)Sentry Terms of Service 3.0.0 (February 12, 2024)source [3]
Notice periodSentry (vendor agreement)before the current Subscription Term ends; Customer gives it by cancelling in account settings
Note"An email or phone request to cancel Customer's account is not considered notice of non-renewal." No number of days is stated.
ToS 9.1 (Subscription Term); 9.5 (Cancellation)Sentry Terms of Service 3.0.0 (February 12, 2024)source [3]
Renewal upliftSentry (vendor agreement)renewal terms are at Sentry's then-current rates, regardless of any discounted pricing in a prior Order
Note"Fees for renewal Subscription Terms are at Sentry's then-current rates, regardless of any discounted pricing in a prior Order."
ToS 9.2 (Fees and Taxes)Sentry Terms of Service 3.0.0 (February 12, 2024)source [3]
Termination for convenienceSentry (vendor agreement)no right to end mid-term: cancellation takes effect at the end of the then-current Subscription Term and all fees for the term remain owed
Note"Any cancellation will take effect only at the end of Customer's then-current Subscription Term, and Customer will continue to owe all fees ... for the duration of the then-current Subscription Term."
ToS 9.5 (Cancellation)Sentry Terms of Service 3.0.0 (February 12, 2024)source [3]
Termination for convenienceSentry (vendor agreement)at Sentry's sole discretion, immediate cancellation for a lump sum equal to the next three months of subscription fees
Note"Sentry reserves the right, at its sole and absolute discretion, to permit Customer to cancel its subscription immediately without further liability by making a lump-sum payment to Sentry that is equal to the upcoming three (3) months of subscription fees that Customer would otherwise have owed Sentry."
ToS 9.5 (Cancellation)Sentry Terms of Service 3.0.0 (February 12, 2024)source [3]
OtherSentry (vendor agreement)usage above the Order's Scope of Use is billed monthly in arrears as On Demand Usage at the then-current price
NoteApplies to Services purchased with on-demand usage.
ToS 9.3 (On Demand)Sentry Terms of Service 3.0.0 (February 12, 2024)source [3]
RefundsSentry (vendor agreement)upgrades are billed immediately; downgrades take effect at the end of the then-current Subscription Term; no refunds for partial months
Note"There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account."
Upgrades and Downgrades (Section 9)Sentry Terms of Service 3.0.0 (February 12, 2024)source [3]
Payment termsSentry (vendor agreement)fees due within 30 days of the invoice date unless the Order provides otherwise; fees are non-refundableToS 9.2 (Fees and Taxes)Sentry Terms of Service 3.0.0 (February 12, 2024)source [3]
SuspensionSentry (vendor agreement)Sentry may suspend access if the account is 30 days or more overdueSuspension of ServiceSentry Terms of Service 3.0.0 (February 12, 2024)source [3]
Termination for breachSentry (vendor agreement)either party may terminate if the other fails to cure a material breach (including non-payment) within 30 days after noticeToS 11.2 (Termination)Sentry Terms of Service 3.0.0 (February 12, 2024)source [3]
RefundsSentry (vendor agreement)if Sentry makes changes effective before renewal and Customer objects, Customer may terminate the Subscription Term with a refund of prepaid fees for the terminated portion
NoteOtherwise changes to the Agreement take effect on renewal or a new Order.
Preamble (Modifications to this Agreement)Sentry Terms of Service 3.0.0 (February 12, 2024)source [3]
OtherSentry (vendor agreement)a separate written agreement with Sentry replaces these terms
Note"If you have a separate written agreement with Sentry for your use of the Service, this Agreement will not apply to you."
PreambleSentry Terms of Service 3.0.0 (February 12, 2024)source [3]
Public-sector carve-outSentry (vendor agreement)US Government use is restricted by the Agreement as commercial computer software under FAR 12.212 and DFARS 227.7202Government End-Users (General Terms)Sentry Terms of Service 3.0.0 (February 12, 2024)source [3]
OtherSentry (vendor agreement)either party may terminate if the other ceases operation without a successor, seeks bankruptcy, receivership or comparable protection, or such a proceeding against it is not dismissed within 60 days
NoteTermination on insolvency.
ToS 11.2 (Termination)Sentry Terms of Service 3.0.0 (February 12, 2024)source [4]
OtherSentry (vendor agreement)free, trial, alpha, beta and early access use (No-Charge Products) is permitted only for the period Sentry designates, or 30 days if none is designated
NoteEvaluation term length.
ToS 17 (No-Charge Products)Sentry Terms of Service 3.0.0 (February 12, 2024)source [4]
OtherSentry (vendor agreement)either party may terminate No-Charge Products at any time for any reason; they are provided with no warranty, indemnity, service levels or Support and Sentry's liability for them is capped at US$50
Note"Notwithstanding anything else in this Agreement, Sentry provides no warranty, indemnity, service levels or Support for No-Charge Products and its liability for No-Charge Products will not exceed US$50."
ToS 17 (No-Charge Products)Sentry Terms of Service 3.0.0 (February 12, 2024)source [4]
OtherSentry (vendor agreement)for purchases through an authorized reseller, the reseller terms prevail over any conflicting provision of the Agreement; order details are as stated in the reseller's Order and the customer pays the reseller
NoteSentry may terminate the Subscription Term if the reseller fails to pay Sentry.
Purchase from ResellerSentry Terms of Service 3.0.0 (February 12, 2024)source [4]
TaxesSentry (vendor agreement)fees exclusive of taxes; customer pays or reimburses all taxes except those on Sentry's net income, or provides an exemption; withholding is grossed upToS 9.2 (Fees and Taxes)Sentry Terms of Service 3.0.0 (February 12, 2024)source [4]
Liability capSentry (vendor agreement)each party's aggregate liability capped at amounts paid or payable in the prior 12 months, except Excluded Claims
NoteExcluded Claims: customer breach of 2.3 (Restrictions), 5 (Customer Obligations) or 15 (Confidentiality), and third-party indemnity amounts under Section 14.
ToS 13 (Liability Cap)Sentry Terms of Service 3.0.0 (February 12, 2024)source [4]
Governing lawSentry (vendor agreement)laws of the State of California and the United States; state and federal courts in San Francisco, California
NoteUN Convention on the International Sale of Goods excluded.
ToS 19 (Governing Law, Jurisdiction and Venue)Sentry Terms of Service 3.0.0 (February 12, 2024)source [4]

Price changes

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Sources

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