PingOne for Workforce
Ping Identity · Identity and access management · Single sign-on
Contract terms
| Term | What the agreement says | Clause | Agreement | Source |
|---|---|---|---|---|
| Auto-renewalPing Identity (vendor agreement) | Each Order Form automatically renews for periods equal to the initial subscription term unless either party gives written notice of non-renewal or reductionNote"Each Order Form ... shall automatically renew for periods equal to the initial subscription term provided on the Order Form, unless either party gives ... written notice of non-renewal or reduction" | 3.1(c) Renewal | Ping Identity Online Subscription Agreement (Corp, 05/2025) | source [4] |
| Notice periodPing Identity (vendor agreement) | At least 90 days prior to the end of the then-current subscription termNoteNon-renewal or reduction notice | 3.1(c) Renewal | Ping Identity Online Subscription Agreement (Corp, 05/2025) | source [4] |
| Renewal upliftPing Identity (vendor agreement) | Ping Identity reserves the right to modify the Fees at each Order Form renewal; renewal pricing is reflected on the renewal Order FormNote"Ping Identity reserves the right to modify the Fees in connection with an Order Form renewal"; no cap or percentage stated | 3.1(c) Renewal | Ping Identity Online Subscription Agreement (Corp, 05/2025) | source [4] |
| True-upPing Identity (vendor agreement) | Usage above the Order Form limit incurs overage charges at the then-current per-unit rate on the applicable Order FormNote"overage charges shall apply based on the then-current per-unit rate on the applicable Order Form" | 3.1(a) Fees | Ping Identity Online Subscription Agreement (Corp, 05/2025) | source [4] |
| Payment termsPing Identity (vendor agreement) | Fees invoiced in advance; charges due net 30 days from invoice date unless the Order Form states otherwise | 3.1(b) Invoicing & Payment Terms | Ping Identity Online Subscription Agreement (Corp, 05/2025) | source [4] |
| Late payment interestPing Identity (vendor agreement) | 1.5% of the outstanding balance per month, or the maximum rate permitted by law, whichever is lowerNoteExcludes charges under reasonable, good-faith dispute | 3.1(e) Overdue Payments | Ping Identity Online Subscription Agreement (Corp, 05/2025) | source [4] |
| Termination for conveniencePing Identity (vendor agreement) | No termination for convenience; payment obligations are non-cancelable and Fees paid are non-refundableNote"payment obligations are non-cancelable, Fees paid are non-refundable"; reseller/marketplace buyers also waive any right to terminate for convenience (3.2(a)) | 3.1(a) Fees | Ping Identity Online Subscription Agreement (Corp, 05/2025) | source [4] |
| SuspensionPing Identity (vendor agreement) | Ping Identity may suspend or terminate the Service if payment is 30+ days delinquent after written notice, to comply with law, or for material security/abuse risksNoteAdvance notice given to the extent possible; no SLA credit for interruption suspended under this clause | 2.4 Suspension of Service for Critical Cause | Ping Identity Online Subscription Agreement (Corp, 05/2025) | source [4] |
| Liability capPing Identity (vendor agreement) | Cumulative liability capped at Fees paid or payable in the 12 months preceding the incident, or the other party's actual damages, whichever is lowerNoteDoes not apply to Section 9 indemnities, Customer's Section 3 payment obligations, or a party's gross negligence or willful misconduct | 10.1 Limitation of Liability | Ping Identity Online Subscription Agreement (Corp, 05/2025) | source [4] |
| Termination for breachPing Identity (vendor agreement) | Either party may terminate for cause on 30 days' written notice of a material breach left uncured, or on the other party's insolvency/bankruptcyNoteTermination for cause by Customer refunds unused prepaid Fees for the remainder of the term | 11.2 Termination for Cause | Ping Identity Online Subscription Agreement (Corp, 05/2025) | source [4] |
| Changes to the agreementPing Identity (vendor agreement) | Ping Identity may amend URL-linked terms by posting; continued use is consent, but a materially adverse change lets Customer terminate for a prepaid refundNotePing Identity may instead notify Customer within 5 business days that it may remain on the prior version | 12.21 Modifications, Amendments and Waivers | Ping Identity Online Subscription Agreement (Corp, 05/2025) | source [4] |
| Public-sector carve-outPing Identity (vendor agreement) | U.S. Government end users receive only rights customarily provided to the public (FAR 12.211/12.212, DFARS 252.227-7015); extra rights require a written addendumNoteProducts are "commercial computer software" / "commercial items" | 12.14 U.S. Government End Users | Ping Identity Online Subscription Agreement (Corp, 05/2025) | source [4] |
| Governing lawPing Identity (vendor agreement) | Laws of the State of Delaware, USA, with exclusive jurisdiction of Delaware state and federal courts; jury trial waived | 12.12 Applicable Law and Venue; Jurisdiction | Ping Identity Online Subscription Agreement (Corp, 05/2025) | source [4] |
| OtherPing Identity (vendor agreement) | Customer must bring any claim arising out of the Agreement within 2 years after the cause of action accruedNoteSurvives termination or expiration | 12.5 Time Limit for Claims | Ping Identity Online Subscription Agreement (Corp, 05/2025) | source [4] |
| OtherPing Identity (vendor agreement) | Customer may retrieve Customer Data for 30 days after termination; after that Ping Identity may delete it | 5.5 Retrieval of Customer Data | Ping Identity Online Subscription Agreement (Corp, 05/2025) | source [4] |
| Audit rightsPing Identity (vendor agreement) | Ping Identity may audit Software usage no more than once per 12 months on reasonable notice; underuse of paid fees is billed at the then-current per-unit rateNoteAudit at Ping Identity's expense; Customer reimburses audit costs if underpayment is found | 3.3 Audit of Software Usage | Ping Identity Online Subscription Agreement (Corp, 05/2025) | source [4] |
Price changes
No price change recorded yet. History starts the day a product is first captured; a later capture that finds a different price writes an event here.
Sources
- MFA, SSO, & IAM Pricing + Features | Ping Identity Vendor page.
- [1] Captured 27 Sep 2026.
- Okta vs. Ping: The Best IAM for Digital Security Vendor page.
- [2] Captured 27 Sep 2026.