Ping Identity
United States · 3 products · 3 with public prices from $3 per user / month
Products
- PingOne for Customers From $2,916.67 / month, billed annually checked today
- PingOne for Customers Passwordless From $73,000 / year, billed annuallymarketplace price checked today
- PingOne for Workforce From $3 per user / month, billed annually checked today
Contract terms
- Auto-renewal
- Each Order Form automatically renews for periods equal to the initial subscription term unless either party gives written notice of non-renewal or reduction
- Notice period
- At least 90 days prior to the end of the then-current subscription term
- Renewal uplift
- Ping Identity reserves the right to modify the Fees at each Order Form renewal; renewal pricing is reflected on the renewal Order Form
- Uplift cap
- not stated
| Term | What the agreement says | Clause | Agreement | Source |
|---|---|---|---|---|
| Auto-renewal | Each Order Form automatically renews for periods equal to the initial subscription term unless either party gives written notice of non-renewal or reductionNote"Each Order Form ... shall automatically renew for periods equal to the initial subscription term provided on the Order Form, unless either party gives ... written notice of non-renewal or reduction" | 3.1(c) Renewal | Ping Identity Online Subscription Agreement (Corp, 05/2025) | source [4] |
| Notice period | At least 90 days prior to the end of the then-current subscription termNoteNon-renewal or reduction notice | 3.1(c) Renewal | Ping Identity Online Subscription Agreement (Corp, 05/2025) | source [4] |
| Renewal uplift | Ping Identity reserves the right to modify the Fees at each Order Form renewal; renewal pricing is reflected on the renewal Order FormNote"Ping Identity reserves the right to modify the Fees in connection with an Order Form renewal"; no cap or percentage stated | 3.1(c) Renewal | Ping Identity Online Subscription Agreement (Corp, 05/2025) | source [4] |
| True-up | Usage above the Order Form limit incurs overage charges at the then-current per-unit rate on the applicable Order FormNote"overage charges shall apply based on the then-current per-unit rate on the applicable Order Form" | 3.1(a) Fees | Ping Identity Online Subscription Agreement (Corp, 05/2025) | source [4] |
| Payment terms | Fees invoiced in advance; charges due net 30 days from invoice date unless the Order Form states otherwise | 3.1(b) Invoicing & Payment Terms | Ping Identity Online Subscription Agreement (Corp, 05/2025) | source [4] |
| Late payment interest | 1.5% of the outstanding balance per month, or the maximum rate permitted by law, whichever is lowerNoteExcludes charges under reasonable, good-faith dispute | 3.1(e) Overdue Payments | Ping Identity Online Subscription Agreement (Corp, 05/2025) | source [4] |
| Termination for convenience | No termination for convenience; payment obligations are non-cancelable and Fees paid are non-refundableNote"payment obligations are non-cancelable, Fees paid are non-refundable"; reseller/marketplace buyers also waive any right to terminate for convenience (3.2(a)) | 3.1(a) Fees | Ping Identity Online Subscription Agreement (Corp, 05/2025) | source [4] |
| Suspension | Ping Identity may suspend or terminate the Service if payment is 30+ days delinquent after written notice, to comply with law, or for material security/abuse risksNoteAdvance notice given to the extent possible; no SLA credit for interruption suspended under this clause | 2.4 Suspension of Service for Critical Cause | Ping Identity Online Subscription Agreement (Corp, 05/2025) | source [4] |
| Liability cap | Cumulative liability capped at Fees paid or payable in the 12 months preceding the incident, or the other party's actual damages, whichever is lowerNoteDoes not apply to Section 9 indemnities, Customer's Section 3 payment obligations, or a party's gross negligence or willful misconduct | 10.1 Limitation of Liability | Ping Identity Online Subscription Agreement (Corp, 05/2025) | source [4] |
| Termination for breach | Either party may terminate for cause on 30 days' written notice of a material breach left uncured, or on the other party's insolvency/bankruptcyNoteTermination for cause by Customer refunds unused prepaid Fees for the remainder of the term | 11.2 Termination for Cause | Ping Identity Online Subscription Agreement (Corp, 05/2025) | source [4] |
| Changes to the agreement | Ping Identity may amend URL-linked terms by posting; continued use is consent, but a materially adverse change lets Customer terminate for a prepaid refundNotePing Identity may instead notify Customer within 5 business days that it may remain on the prior version | 12.21 Modifications, Amendments and Waivers | Ping Identity Online Subscription Agreement (Corp, 05/2025) | source [4] |
| Public-sector carve-out | U.S. Government end users receive only rights customarily provided to the public (FAR 12.211/12.212, DFARS 252.227-7015); extra rights require a written addendumNoteProducts are "commercial computer software" / "commercial items" | 12.14 U.S. Government End Users | Ping Identity Online Subscription Agreement (Corp, 05/2025) | source [4] |
| Governing law | Laws of the State of Delaware, USA, with exclusive jurisdiction of Delaware state and federal courts; jury trial waived | 12.12 Applicable Law and Venue; Jurisdiction | Ping Identity Online Subscription Agreement (Corp, 05/2025) | source [4] |
| Other | Customer must bring any claim arising out of the Agreement within 2 years after the cause of action accruedNoteSurvives termination or expiration | 12.5 Time Limit for Claims | Ping Identity Online Subscription Agreement (Corp, 05/2025) | source [4] |
| Other | Customer may retrieve Customer Data for 30 days after termination; after that Ping Identity may delete it | 5.5 Retrieval of Customer Data | Ping Identity Online Subscription Agreement (Corp, 05/2025) | source [4] |
| Audit rights | Ping Identity may audit Software usage no more than once per 12 months on reasonable notice; underuse of paid fees is billed at the then-current per-unit rateNoteAudit at Ping Identity's expense; Customer reimburses audit costs if underpayment is found | 3.3 Audit of Software Usage | Ping Identity Online Subscription Agreement (Corp, 05/2025) | source [4] |
About
Ping Identity is a US identity and access management company, founded in 2002 and based in Denver.[3] It sells cloud identity packages for employees (PingOne for Workforce, priced per user) and for customer-facing apps (PingOne for Customers, priced from an annual starting figure).[1] Its Online Subscription Agreement is governed by Delaware law, and Order Forms renew automatically unless either party gives at least 90 days' notice before the term ends.[4]
Sources
- MFA, SSO, & IAM Pricing + Features | Ping Identity Vendor page.
- [1] Captured 27 Sep 2026.
- Wikidata: Ping Identity Reference database.
- [2] Captured 27 Sep 2026.
- Wikidata: claims Reference database.
- [3] Captured 27 Sep 2026.
- Online Subscription Agreement — Ping Identity Corporation (05/2025) Published agreement.
- [4] Captured 27 Sep 2026.