PagerDuty
United States · 2 products · 2 with public prices from $21 per user / month
Products
- Incident Management Free plan; paid from $21 per user / month, billed annually checked today
- PD Reliability Platform From $233.33 / month, billed annually checked today
Contract terms
- Auto-renewal
- hosted services renew automatically for the same term as the preceding one, minimum 12 months (except self-serve month-to-month)
- Notice period
- 30 days before the auto-renewal date, to renewals@pagerduty.com
- Renewal uplift
- not stated
- Uplift cap
- not stated
| Term | What the agreement says | Clause | Agreement | Source |
|---|---|---|---|---|
| Auto-renewal | hosted services renew automatically for the same term as the preceding one, minimum 12 months (except self-serve month-to-month)NotePurchases made through Resellers will not automatically renew. | Renewals (7.2) | Online Terms of Service, effective 21 Dec 2023 | source [3] |
| Notice period | 30 days before the auto-renewal date, to renewals@pagerduty.comNoteCustomer must provide thirty (30) days notice prior to an auto-renewal date of intent to downgrade or not renew Services | Renewals (7.2) | Online Terms of Service, effective 21 Dec 2023 | source [3] |
| Notice of fee changes | renewal prices communicated at least 60 days before the end of the term; same pricing when no increase is notified | Renewals (7.2) | Online Terms of Service, effective 21 Dec 2023 | source [3] |
| True-up | added users are coterminous and prorated to the end of the subscription term | Order Forms and Additional User Subscriptions (2.3) | Online Terms of Service, effective 21 Dec 2023 | source [3] |
| Payment terms | invoiced annually in advance; due within 30 days of invoice | Fees and Payment Terms (7.1) | Online Terms of Service, effective 21 Dec 2023 | source [3] |
| Refunds | order forms are non-cancellable and non-refundable except as the agreement or order form provides | Fees and Payment Terms (7.1) | Online Terms of Service, effective 21 Dec 2023 | source [3] |
| Taxes | customer bears all applicable taxes except those on PagerDuty's net income, real property or payroll; reimburses withholding tax | Taxes (7.3) | Online Terms of Service, effective 21 Dec 2023 | source [3] |
| Disputes | fee or tax disputes notified in writing before the invoice due date | Invoice Disputes (7.4) | Online Terms of Service, effective 21 Dec 2023 | source [3] |
| Late payment interest | 1% per month or the legal maximum, whichever is lower, plus collection costs | Failure to Pay (7.6) | Online Terms of Service, effective 21 Dec 2023 | source [3] |
| Suspension | PagerDuty may suspend services while undisputed charges are overdue | Failure to Pay (7.6) | Online Terms of Service, effective 21 Dec 2023 | source [3] |
| Liability cap | amounts paid in the 12 months before the event, for either party | General Limitation of Liability (11.1) | Online Terms of Service, effective 21 Dec 2023 | source [3] |
| Termination for breach | either party, 30 days after written notice of an uncured material breachNoteOn termination for cause by PagerDuty the customer pays unpaid fees for the rest of the term; on termination by the customer, prepaid fees are refunded. | Termination for Cause (12.2) | Online Terms of Service, effective 21 Dec 2023 | source [3] |
| Governing law | California; courts of San Francisco | Governing Law (13.1) | Online Terms of Service, effective 21 Dec 2023 | source [3] |
| Disputes | binding JAMS arbitration in San Francisco | Arbitration (13.2) | Online Terms of Service, effective 21 Dec 2023 | source [3] |
| Changes to the agreement | PagerDuty may modify the agreement by posting or notice; effective next month for self-serve month-to-month plans, at the end of the prepaid term otherwise | Modification (13.14) | Online Terms of Service, effective 21 Dec 2023 | source [3] |
| Other | fees denominated and paid in the currency set forth in the order form | Fees and Payment Terms (7.1) | Online Terms of Service, effective 21 Dec 2023 | source [3] |
| Other | on termination for cause by PagerDuty, customer pays any unpaid fees for the remainder of the current termNoteUpon any termination for cause by PagerDuty, Customer shall pay any unpaid Fees for the remainder of the then current Term. | Termination for Cause (12.2) | Online Terms of Service, effective 21 Dec 2023 | source [3] |
| Other | either party may terminate if the other becomes subject to a bankruptcy petition or proceeding on insolvency, receivership, liquidation or assignment for the benefit of creditors | Termination for Cause (12.2) | Online Terms of Service, effective 21 Dec 2023 | source [3] |
| Other | order form supersedes the agreement in a conflict; terms in purchase orders, invoices or similar documents are rejected unless signed by both parties | Entire Agreement; Order of Precedence | Online Terms of Service, effective 21 Dec 2023 | source [3] |
| Other | trial: 14 days unless the order states otherwise, solely for evaluation, without charge; service stops at its end unless the customer buys a subscription or moves to the Free Plan; PagerDuty may extend it at its discretion | Trial Period and Free Plan | Online Terms of Service, effective 21 Dec 2023 | source [3] |
| Other | Free Plan: PagerDuty may end use for any reason or none without prior notice; no obligation to keep providing the service during a trial or the Free Plan, and no customer claim or remedy for its failure | Trial Period and Free Plan | Online Terms of Service, effective 21 Dec 2023 | source [3] |
| Other | pre-release (beta) technology: at no charge, for internal testing and evaluation only, without support, as is, without indemnification or warranty | Pre-Release Technology | Online Terms of Service, effective 21 Dec 2023 | source [3] |
About
PagerDuty is a US company, founded in 2009 and headquartered in San Francisco, that sells cloud software for on-call scheduling, incident response and operations reliability.[1] It publishes prices for two lines: Incident Management, with a free plan and a per-user Professional plan, and the PD Reliability Platform, sold as annual platform fees with seeded seats and events and a custom-priced top tier.[4] Customers sign its Online Terms of Service, effective 21 December 2023.[3]
Sources
- PagerDuty Reference database.
- [1] Captured 13 Oct 2026.
- Wikidata: PagerDuty Reference database.
- [2] Captured 13 Oct 2026.
- Terms of Service | PagerDuty Published agreement.
- [3] Captured 22 Oct 2026.
- Plans & Pricing | PagerDuty Vendor page.
- [4] Captured 13 Oct 2026.