Customer Identity
OneLogin · Customer identity
Contract terms
| Term | What the agreement says | Clause | Agreement | Source |
|---|---|---|---|---|
| Auto-renewalOneLogin (vendor agreement) | renews automatically for successive one-year periods unless either party gives written notice of non-renewalNote"will automatically renew for successive, one-year periods ... unless either party provides the other party with written notice of non-renewal" | SSA 4.1 | OneLogin Service Subscription Agreement (EU) v03-2018 | source [2] |
| Notice periodOneLogin (vendor agreement) | at least 30 days' written notice of non-renewal before the end of the then-current periodNotenon-renewal notice only | SSA 4.1 | OneLogin Service Subscription Agreement (EU) v03-2018 | source [2] |
| Uplift capOneLogin (vendor agreement) | fees may rise up to 10% per year, effective on each anniversary of the Subscription Start DateNoteclause titled "Innovation Increase"; increase is based on the number of Subscriber's users at that time | SSA 3.3 | OneLogin Service Subscription Agreement (EU) v03-2018 | source [2] |
| Payment termsOneLogin (vendor agreement) | first year due within 30 days of the Subscription Start Date; later years and renewals payable annually in advance; amounts in EurosNoteall fees non-refundable except where Subscriber terminates with immediate effect under Section 4.2 | SSA 3.1 | OneLogin Service Subscription Agreement (EU) v03-2018 | source [2] |
| Late payment interestOneLogin (vendor agreement) | overdue payments accrue interest at the statutory rate | SSA 3.1 | OneLogin Service Subscription Agreement (EU) v03-2018 | source [2] |
| True-upOneLogin (vendor agreement) | additional users are periodically assessed and invoiced, prorated so all users renew on the same dateNote"OneLogin will periodically assess whether Additional Users exist, and, if found, OneLogin will invoice Subscriber for the number of Additional Users" | SSA 3.2 | OneLogin Service Subscription Agreement (EU) v03-2018 | source [2] |
| SuspensionOneLogin (vendor agreement) | OneLogin may immediately suspend the Services on notice for non-payment or breach, until the breach is cured | SSA 4.2 | OneLogin Service Subscription Agreement (EU) v03-2018 | source [2] |
| Termination for breachOneLogin (vendor agreement) | right to extraordinary termination for important reason remains unaffectedNoteagreement states no fixed cure period; "The right to extraordinary termination due to important reason remains unaffected" | SSA 4.2 | OneLogin Service Subscription Agreement (EU) v03-2018 | source [2] |
| Liability capOneLogin (vendor agreement) | no monetary cap; German-law regime: unlimited for intent/gross negligence and injury to life, limb or health, limited to cardinal obligations for slight negligence, all further liability excludedNotelimitation period for damages claims against OneLogin expires after one (1) year, except for intent, gross negligence, or an assumed guarantee | SSA 6.1 | OneLogin Service Subscription Agreement (EU) v03-2018 | source [2] |
| Governing lawOneLogin (vendor agreement) | governed by the laws of Germany; exclusive jurisdiction of the courts of Munich, Germany | SSA 7.6 | OneLogin Service Subscription Agreement (EU) v03-2018 | source [2] |
| OtherOneLogin (vendor agreement) | the knowledgeable party must assess and act on a Security Incident within 48 hours of becoming aware | SSA 1.7 | OneLogin Service Subscription Agreement (EU) v03-2018 | source [2] |
| OtherOneLogin (vendor agreement) | on termination OneLogin deletes all Subscriber-uploaded information, including archives, backups and log files, within 30 days | SSA 4.3 | OneLogin Service Subscription Agreement (EU) v03-2018 | source [2] |
| OtherOneLogin (vendor agreement) | any modification or waiver requires a written agreement signed by an authorized agent of both partiesNoteOneLogin objects to differing terms in a Subscriber's purchase order; no unilateral change right is stated | SSA 7.8 | OneLogin Service Subscription Agreement (EU) v03-2018 | source [2] |
| OtherOneLogin (vendor agreement) | OneLogin warrants 99.9% availability of the ServicesNoteexcludes Force Majeure and planned downtime given at least 48 hours' prior notice | SSA 5.1 | OneLogin Service Subscription Agreement (EU) v03-2018 | source [2] |
| OtherOneLogin (vendor agreement) | fees are denominated and payable in EurosNote"All amounts payable are denominated in Euros, and Subscriber will pay all such amounts in Euros." | SSA 3.1 | OneLogin Service Subscription Agreement (EU) v03-2018 | source [2] |
| TaxesOneLogin (vendor agreement) | Subscriber is responsible for all taxes associated with the Services, except U.S. taxes based on OneLogin's net income | SSA 3.1 | OneLogin Service Subscription Agreement (EU) v03-2018 | source [2] |
| RefundsOneLogin (vendor agreement) | all fees are non-refundable, except where Subscriber terminates with immediate effect under Section 4.2 or is permitted to reduce prepaid fees | SSA 3.1 | OneLogin Service Subscription Agreement (EU) v03-2018 | source [2] |
| OtherOneLogin (vendor agreement) | where the Agreement and the Quote conflict, the Quote prevailsNote"To the extent of any conflict or inconsistency between the terms of this Agreement and the Quote, the terms of the Quote shall prevail." | SSA 7.8 | OneLogin Service Subscription Agreement (EU) v03-2018 | source [2] |
Price changes
No price change recorded yet. History starts the day a product is first captured; a later capture that finds a different price writes an event here.
Sources
- AWS Marketplace: OneLogin Customer Identity Marketplace listing.
- [1] Captured 25 Sep 2026.
- [2] Captured 26 Sep 2026.