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Products

Contract terms

Auto-renewal
renews automatically for successive one-year periods unless either party gives written notice of non-renewal
Notice period
at least 30 days' written notice of non-renewal before the end of the then-current period
Renewal uplift
not stated
Uplift cap
fees may rise up to 10% per year, effective on each anniversary of the Subscription Start Date
TermWhat the agreement saysClauseAgreementSource
Auto-renewalrenews automatically for successive one-year periods unless either party gives written notice of non-renewal
Note"will automatically renew for successive, one-year periods ... unless either party provides the other party with written notice of non-renewal"
SSA 4.1OneLogin Service Subscription Agreement (EU) v03-2018source [2]
Notice periodat least 30 days' written notice of non-renewal before the end of the then-current period
Notenon-renewal notice only
SSA 4.1OneLogin Service Subscription Agreement (EU) v03-2018source [2]
Uplift capfees may rise up to 10% per year, effective on each anniversary of the Subscription Start Date
Noteclause titled "Innovation Increase"; increase is based on the number of Subscriber's users at that time
SSA 3.3OneLogin Service Subscription Agreement (EU) v03-2018source [2]
Payment termsfirst year due within 30 days of the Subscription Start Date; later years and renewals payable annually in advance; amounts in Euros
Noteall fees non-refundable except where Subscriber terminates with immediate effect under Section 4.2
SSA 3.1OneLogin Service Subscription Agreement (EU) v03-2018source [2]
Late payment interestoverdue payments accrue interest at the statutory rateSSA 3.1OneLogin Service Subscription Agreement (EU) v03-2018source [2]
True-upadditional users are periodically assessed and invoiced, prorated so all users renew on the same date
Note"OneLogin will periodically assess whether Additional Users exist, and, if found, OneLogin will invoice Subscriber for the number of Additional Users"
SSA 3.2OneLogin Service Subscription Agreement (EU) v03-2018source [2]
SuspensionOneLogin may immediately suspend the Services on notice for non-payment or breach, until the breach is curedSSA 4.2OneLogin Service Subscription Agreement (EU) v03-2018source [2]
Termination for breachright to extraordinary termination for important reason remains unaffected
Noteagreement states no fixed cure period; "The right to extraordinary termination due to important reason remains unaffected"
SSA 4.2OneLogin Service Subscription Agreement (EU) v03-2018source [2]
Liability capno monetary cap; German-law regime: unlimited for intent/gross negligence and injury to life, limb or health, limited to cardinal obligations for slight negligence, all further liability excluded
Notelimitation period for damages claims against OneLogin expires after one (1) year, except for intent, gross negligence, or an assumed guarantee
SSA 6.1OneLogin Service Subscription Agreement (EU) v03-2018source [2]
Governing lawgoverned by the laws of Germany; exclusive jurisdiction of the courts of Munich, GermanySSA 7.6OneLogin Service Subscription Agreement (EU) v03-2018source [2]
Otherthe knowledgeable party must assess and act on a Security Incident within 48 hours of becoming awareSSA 1.7OneLogin Service Subscription Agreement (EU) v03-2018source [2]
Otheron termination OneLogin deletes all Subscriber-uploaded information, including archives, backups and log files, within 30 daysSSA 4.3OneLogin Service Subscription Agreement (EU) v03-2018source [2]
Otherany modification or waiver requires a written agreement signed by an authorized agent of both parties
NoteOneLogin objects to differing terms in a Subscriber's purchase order; no unilateral change right is stated
SSA 7.8OneLogin Service Subscription Agreement (EU) v03-2018source [2]
OtherOneLogin warrants 99.9% availability of the Services
Noteexcludes Force Majeure and planned downtime given at least 48 hours' prior notice
SSA 5.1OneLogin Service Subscription Agreement (EU) v03-2018source [2]
Otherfees are denominated and payable in Euros
Note"All amounts payable are denominated in Euros, and Subscriber will pay all such amounts in Euros."
SSA 3.1OneLogin Service Subscription Agreement (EU) v03-2018source [2]
TaxesSubscriber is responsible for all taxes associated with the Services, except U.S. taxes based on OneLogin's net incomeSSA 3.1OneLogin Service Subscription Agreement (EU) v03-2018source [2]
Refundsall fees are non-refundable, except where Subscriber terminates with immediate effect under Section 4.2 or is permitted to reduce prepaid feesSSA 3.1OneLogin Service Subscription Agreement (EU) v03-2018source [2]
Otherwhere the Agreement and the Quote conflict, the Quote prevails
Note"To the extent of any conflict or inconsistency between the terms of this Agreement and the Quote, the terms of the Quote shall prevail."
SSA 7.8OneLogin Service Subscription Agreement (EU) v03-2018source [2]

About

OneLogin sells cloud identity and access management in two product lines: Workforce Identity, which gives employees single sign-on and multi-factor authentication across their work applications,[3] and Customer Identity, which handles sign-up, login and profiles for an organisation's own customers.[4] The company was founded in 2009 and is based in San Francisco.[1] Today the products are sold by One Identity: Workforce Identity is priced per user per year by plan, Customer Identity as a yearly fee for a band of monthly active users, and larger volumes or other terms are quoted through private offers.[3][4] Its published customer terms are the OneLogin Service Subscription Agreement; the EU edition renews for one-year terms unless either party gives 30 days' notice, caps yearly fee increases at 10% and is governed by German law.[2]

Sources

Version 8, updated 22 Oct 2026 (yesterday) JSON Report an error