Products

AI assistants 1

Business intelligence 1

  • Power BI Free plan; paid from $14 per user / month, billed annually checked today

Collaboration and productivity 1

  • Microsoft 365 From $35.50 per user / month, billed annuallyreseller price checked today

CRM 1

Endpoint management 1

Endpoint security 1

Identity and access management 1

Low-code application platforms 1

  • Power Apps Free plan; paid from $12 per user / month, billed annually checked today

Team messaging 1

Also sold under GitHub

Contract terms

Auto-renewal
Recurring billing is on by default for subscriptions paid by card or billing profile, and the subscription is billed again at the end of each term period
Notice period
not stated
Renewal uplift
not stated
Uplift cap
not stated
TermWhat the agreement saysClauseAgreementSource
Auto-renewalRecurring billing is on by default for subscriptions paid by card or billing profile, and the subscription is billed again at the end of each term period
Note"When recurring billing is on, we continue to bill your subscription at the end of the subscription term period."
Manage recurring billing in the Microsoft 365 admin centerMicrosoft 365 admin center billing documentation, updated 2026-09-03source [7]
OtherTurning off recurring billing does not cancel the subscription: it stays active and accessible until it expires at the end of its termWhat happens when I turn off recurring billing?Microsoft 365 admin center billing documentation, updated 2026-09-03source [7]
Termination for convenienceMicrosoft Customer Agreement billing account: cancel for a prorated credit or refund only within seven days after the subscription starts or renews
Note"You can only cancel and receive a prorated credit or refund if you cancel within seven days after the start or renewal of your subscription."
Determine your cancellation option - If you have an MCA billing account typeMicrosoft 365 admin center billing documentation, updated 2026-07-08source [8]
RefundsBought through a Microsoft representative or reseller partner under the MCA: seven days to cancel for a pro-rated refund, ten days for organisations in Chile buying through a Chilean partner
NoteA subscription sold through a proposal presented by a Microsoft seller is not eligible for the seven-day policy
What if I bought my subscription through a partner?Microsoft 365 admin center billing documentation, updated 2026-07-08source [8]
RefundsMicrosoft Online Subscription Agreement billing account: cancelling after the start or renewal gives a prorated credit or refund on the next invoice or in the next billing cycleIf you have an MOSA billing account typeMicrosoft 365 admin center billing documentation, updated 2026-07-08source [8]
True-upLicenses added in the middle of a billing period appear on the next invoice; customers paying annually are invoiced for the change within a month
Note"Licenses added in the middle of your billing period appear on your next invoice. If you pay annually, you are invoiced within a month for these changes."
How does buying or removing licenses affect my invoice?Microsoft 365 admin center billing documentation, updated 2025-07-08source [9]
True-upMCA billing account: more licenses may be bought at any time, but licenses can only be removed within seven days of buying or renewing; a later reduction takes effect on the first invoice after the renewal dateBuy or remove licenses if you have an MCA billing account typeMicrosoft 365 admin center billing documentation, updated 2025-07-08source [9]
Minimum commitmentNo purchase minimums
Note"the Microsoft Customer Agreement (MCA) has no purchase minimums and tailored billing plans"
Why choose the Microsoft Customer Agreement?Microsoft Customer Agreement summary pagesource [6]
OtherThe agreement itself does not expire, unlike volume licensing agreements such as the Enterprise Agreement that run three years
Note"Traditional volume licensing agreements - such as the Enterprise Agreement - typically expire in three years. The MCA never expires."
Why choose the Microsoft Customer Agreement? - It does not expireMicrosoft Customer Agreement summary pagesource [6]
Payment termsEach billing profile is invoiced monthly at the beginning of the month for the previous month's usage charges; user-based subscriptions are billed separatelyEach billing profile gets a monthly invoiceMicrosoft Customer Agreement billing account documentation, updated 2026-08-24source [10]

About

Microsoft is an American software company, founded in 1975 and based in Redmond, Washington, that sells productivity, cloud, security and business applications to organisations alongside consumer software and devices.[2][1] Its business products, among them Microsoft 365, Teams, Copilot, Entra, Intune, Defender, Power Platform and Dynamics 365, are sold as subscriptions bought online, from a Microsoft seller or through a reseller partner.[1][8] Buyers who purchase online or through a partner sign the Microsoft Customer Agreement, which has no purchase minimums.[3][6] Subscriptions bought under it renew at the end of each term unless recurring billing is turned off, and can be cancelled for a prorated refund only within seven days of starting or renewing.[7][8]

Sources

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