Personalisation
Klaviyo · Marketing automation · Data and analytics
Contract terms
| Term | What the agreement says | Clause | Agreement | Source |
|---|---|---|---|---|
| Auto-renewalKlaviyo (vendor agreement) | Each Service Order renews automatically for successive terms of the same length unless either party gives notice of non-renewalNoteUnless otherwise specified in a Service Order; the Australian version has the same wording | 13.1 Term | Klaviyo Terms of Service, updated 2025-12-17 | source [5] |
| Notice periodKlaviyo (vendor agreement) | At least 5 days before expiry on a monthly billing cycle; at least 30 days on any other billing cycleNoteCustomer notice must follow the Cancellation page on the Klaviyo website and be confirmed by Klaviyo | 13.1 Term | Klaviyo Terms of Service, updated 2025-12-17 | source [5] |
| Renewal upliftKlaviyo (vendor agreement) | Fee increases on 14 days' advance notice, applying from the beginning of the customer's following TermNote"Customer's continued use of the Services after a Fee increase will constitute Customer's agreement to the increase in Fees." | 6.2 Fee Increases | Klaviyo Terms of Service, updated 2025-12-17 | source [5] |
| True-upKlaviyo (vendor agreement) | Self-service subscriptions with auto-upgrade billing upgrade automatically according to usage and renew at the upgraded feeNoteFees are the then-current fees in the account's "Account" section unless a Service Order says otherwise, including applicable overages | 6.1 Fees Generally | Klaviyo Terms of Service, updated 2025-12-17 | source [5] |
| Payment termsKlaviyo (vendor agreement) | Fees charged in advance for each billing period, in US dollars, non-refundable; invoiced amounts due upon receipt unless the Service Order says otherwise | 6.3 Billing, Invoicing, and Payment Terms | Klaviyo Terms of Service, updated 2025-12-17 | source [5] |
| Late payment interestKlaviyo (vendor agreement) | 1.5% per month, or the highest rate allowed by law if lowerNoteIncludes late payments resulting from credit card declines; Klaviyo may also recover collection costs including reasonable attorneys' fees | 6.3 Billing, Invoicing, and Payment Terms | Klaviyo Terms of Service, updated 2025-12-17 | source [5] |
| Payment termsKlaviyo (vendor agreement) | Billing disputes must be raised within 14 days of the statement or invoice, otherwise waived | 6.3 Billing, Invoicing, and Payment Terms | Klaviyo Terms of Service, updated 2025-12-17 | source [5] |
| SuspensionKlaviyo (vendor agreement) | Klaviyo may immediately suspend, limit or terminate access, including when an amount due is unpaid 15 days after its due dateNoteFees continue to accrue during a temporary suspension (6.1) | 4.3 Suspension, Limitation and Termination of Access | Klaviyo Terms of Service, updated 2025-12-17 | source [5] |
| Changes to the agreementKlaviyo (vendor agreement) | Klaviyo may amend the Agreement; updated terms apply from the later of 30 days after the update and the first day of the next Renewal TermNoteA customer who does not agree must notify Klaviyo and close its account before the Change Date; continued use is acceptance | 2 Modification to the Agreement | Klaviyo Terms of Service, updated 2025-12-17 | source [5] |
| Liability capKlaviyo (vendor agreement) | Total amount paid by the customer under the Agreement in the 6 months preceding the first event giving rise to liabilityNoteSame wording in the Australian version | 10.1 Limitation of Liability | Klaviyo Terms of Service, updated 2025-12-17 | source [5] |
| Governing lawKlaviyo (vendor agreement) | Laws of the Commonwealth of Massachusetts; state and federal courts in BostonNoteThe UN Convention on Contracts for the International Sale of Goods does not apply; suits must be brought within 1 year of the cause of action | 14.2 Governing Law and Venue | Klaviyo Terms of Service, updated 2025-12-17 | source [5] |
| Termination for breachKlaviyo (vendor agreement) | Either party may terminate on notice if a material breach remains uncured 30 days after written noticeNoteOn termination for Klaviyo's uncured breach the customer may be entitled to a pro-rata refund of prepaid unused fees | 13.2 Termination | Klaviyo Terms of Service, updated 2025-12-17 | source [5] |
| Termination for convenienceKlaviyo (vendor agreement) | Klaviyo may terminate at any time without cause and without noticeNoteCustomer may then be entitled to a pro-rata refund of prepaid unused fees; no customer right to terminate for convenience is stated | 13.2 Termination | Klaviyo Terms of Service, updated 2025-12-17 | source [5] |
| OtherKlaviyo (vendor agreement) | Klaviyo may terminate a free-tier account that has been inactive for 12 months or more | 13.2 Termination | Klaviyo Terms of Service, updated 2025-12-17 | source [5] |
| Changes to the agreementKlaviyo (vendor agreement) | Material modifications are emailed; updated terms apply from the later of 30 days after the update and the first day of the next Renewal TermNoteApplies to customers based in Australia; a customer who does not agree "is entitled to terminate the Services by notifying Klaviyo and closing your account prior to the Change Date" | 2 Modification to the Agreement | Klaviyo Terms of Service – Australia, updated 2025-12-17 | source [6] |
| SuspensionKlaviyo (vendor agreement) | Klaviyo may suspend or limit access (including for amounts unpaid 15 days after due), must notify as soon as reasonably practicable, and restores service if the default is remedied within 30 daysNoteApplies to customers based in Australia; if the default is not remedied within 30 days or cannot be remedied, Klaviyo may terminate | 4.3 Suspension, Limitation and Termination of Access | Klaviyo Terms of Service – Australia, updated 2025-12-17 | source [6] |
| OtherKlaviyo (vendor agreement) | Klaviyo may terminate at any time without prior notice, in accordance with Section 4.3; termination for insolvency, non-payment or a 12-month-inactive free account is on 30 days' written notice | 13.2 Termination | Klaviyo Terms of Service – Australia, updated 2025-12-17 | source [6] |
| Termination for breachKlaviyo (vendor agreement) | Either party may terminate on notice if a material breach remains uncured 30 days after written noticeNoteApplies to customers based in Australia; no refund of prepaid fees except as the Agreement or a Service Order provides, or on the customer's termination for Klaviyo's uncured breach (pro-rata) | 13.2 Termination | Klaviyo Terms of Service – Australia, updated 2025-12-17 | source [6] |
| OtherKlaviyo (vendor agreement) | Customer may terminate an affected Service if Klaviyo materially degrades its core functionality and does not restore equivalent functionality within 30 days of noticeNoteApplies to customers based in Australia; the customer must notify within 30 days of the degradation and terminate within 30 days after the cure period ends | 5.2 Continuous Development | Klaviyo Terms of Service – Australia, updated 2025-12-17 | source [6] |
| Payment termsKlaviyo (vendor agreement) | Billing disputes must be raised within 14 days of the statement or invoice (no waiver wording)NoteApplies to customers based in Australia | 6.3 Billing, Invoicing, and Payment Terms | Klaviyo Terms of Service – Australia, updated 2025-12-17 | source [6] |
| Liability capKlaviyo (vendor agreement) | Liability for Australian consumer-law guarantees is limited, where lawful, to resupplying the Services or paying the cost of resupplyNoteApplies to customers based in Australia; these Non-excludable Rights cannot be excluded, restricted or modified | 9.4 Disclaimer | Klaviyo Terms of Service – Australia, updated 2025-12-17 | source [6] |
| OtherKlaviyo (vendor agreement) | Fees are due and payable in US dollarsNotePayment currency | 6.3 Billing, Invoicing, and Payment Terms | Klaviyo Terms of Service, updated 2025-12-17 | source [5] |
| TaxesKlaviyo (vendor agreement) | Fees exclusive of sales, use, VAT and other taxes and duties; customer pays all of them except taxes on Klaviyo's income; payments free of withholding tax, which is the customer's sole responsibilityNoteCustomer self-remits taxes Klaviyo does not charge and indemnifies Klaviyo in tax proceedings | 6.4 Taxes | Klaviyo Terms of Service, updated 2025-12-17 | source [5] |
| OtherKlaviyo (vendor agreement) | Klaviyo may terminate on notice if the customer becomes subject to a bankruptcy petition or an insolvency, receivership or liquidation proceedingNoteTermination on insolvency | 13.2 Termination | Klaviyo Terms of Service, updated 2025-12-17 | source [5] |
| OtherKlaviyo (vendor agreement) | Order of precedence: Service Order, Data Processing Agreement, Acceptable Use Policy, Terms of Service, API Terms of UseNoteCustomer purchase-order or invoice terms are null and void; amendments need a writing signed by both parties | 14.12 Entire Agreement and Order of Precedence | Klaviyo Terms of Service, updated 2025-12-17 | source [5] |
| OtherKlaviyo (vendor agreement) | Pre-GA (beta) versions are offered for testing and evaluation on a revocable, AS-IS basis without warranty or support; Klaviyo may modify or discontinue them at any time without notice or liabilityNoteUse is at the customer's sole risk; final commercial versions may carry additional fees | 14.11 Pre-GA Versions | Klaviyo Terms of Service, updated 2025-12-17 | source [5] |
Price changes
No price change recorded yet. History starts the day a product is first captured; a later capture that finds a different price writes an event here.
Sources
- Klaviyo Pricing - Klaviyo UK Vendor page.
- [1] Captured 26 Sep 2026.
- Omnichannel Personalisation Software: Build Better Marketing & CX - Klaviyo UK Vendor page.
- [2] Captured 26 Sep 2026.