Log Management & Analytics
Dynatrace · Log management
Contract terms
| Term | What the agreement says | Clause | Agreement | Source |
|---|---|---|---|---|
| OtherDynatrace (vendor agreement) | The customer agreement is the Dynatrace Subscription Agreement, updated 1 April 2024 | Subscription Agreement page: heading "Subscription Agreement", "Updated 1 April 2024" | Subscription Agreement, updated 1 April 2024 | source [5] |
| Minimum commitmentDynatrace (vendor agreement) | A minimum annual spend commitment under the Dynatrace Platform SubscriptionNote"An annual commitment is the minimum amount of money you agree to spend each year as part of your DPS contract." | Key concepts: Annual commitment | DPS documentation, Key concepts (published 25 Jun 2026) | source [6] |
| OtherDynatrace (vendor agreement) | DPS agreements are typically signed for 1–3 years, with a minimum annual commitmentNote"A Dynatrace Platform Subscription agreement is typically signed for 1–3 years, with a minimum annual commitment." | Key concepts: Subscription term | DPS documentation, Key concepts (published 25 Jun 2026) | source [6] |
| OtherDynatrace (vendor agreement) | Use above the minimum annual commitment continues on demand, billed monthly at the same rates as pre-paid consumption; no penalty-style overagesNote"customers who consume more than their minimum annual spend commitment can continue to use the platform on an on-demand basis, billed monthly at the same rates as pre-paid consumption" | Key concepts: On-demand usage | DPS documentation, Key concepts (published 25 Jun 2026) | source [6] |
| OtherDynatrace (vendor agreement) | Multi-year subscriptions are split into annual (12-month) subscription periods; Dynatrace may adjust a period, e.g. a first period of six monthsNote"Multi-year subscriptions are broken down into annual (12-month) subscription periods." | FAQ: Is the annual commitment period always 12 months? | DPS documentation, FAQ (published 25 Jun 2026) | source [7] |
| OtherDynatrace (vendor agreement) | The subscription agreement determines the billing currencyNote"Your subscription agreement determines the currency that is used for billing." | FAQ: What currency is used for Dynatrace Platform Subscription? | DPS documentation, FAQ (published 25 Jun 2026) | source [7] |
| Payment termsDynatrace (vendor agreement) | fees invoiced in advance; payable within 30 days of the invoice date, unless the Order Form states otherwise | SA 7.2 | Subscription Agreement, April 2023 text | source [8] |
| OtherDynatrace (vendor agreement) | fees are payable in the currency specified on the invoiceNotePayment currency. "Customer shall pay Dynatrace the amounts invoiced in the specified currency within thirty (30) days of the invoice date." | SA 7.2 | Subscription Agreement, April 2023 text | source [8] |
| Late payment interestDynatrace (vendor agreement) | late payment charge up to the maximum rate allowed by law; Dynatrace recovers reasonable attorneys' fees and direct collection costs if it sues to collect | SA 7.2 | Subscription Agreement, April 2023 text | source [8] |
| SuspensionDynatrace (vendor agreement) | Dynatrace may suspend performance until all past-due amounts are received | SA 7.2 | Subscription Agreement, April 2023 text | source [8] |
| OtherDynatrace (vendor agreement) | no set-off: customer may not set off or reduce payments under any Order Form without Dynatrace's prior written consent; payment under one Order Form does not depend on delivery under anotherNoteNo set-off | SA 7.2 | Subscription Agreement, April 2023 text | source [8] |
| DisputesDynatrace (vendor agreement) | a good-faith invoice dispute must be notified in writing within 15 days of receiving the invoice; undisputed amounts remain payable and Dynatrace may still collect | SA 7.2 | Subscription Agreement, April 2023 text | source [8] |
| Renewal upliftDynatrace (vendor agreement) | fees for each Renewal Term are subject to a price increase effective at the start of that term | SA 7.5 | Subscription Agreement, April 2023 text | source [8] |
| Uplift capDynatrace (vendor agreement) | unless otherwise agreed, 8% for a 1-year, 9% for a 2-year and 10% for a 3-year renewal, applied to the prior term's highest annualized fees, unit prices and minimum annual commitment; no cap when the renewal is reducedNote"any renewal that has decreased in units, volume, term, minimum annual commitment, or otherwise from its immediately preceding subscription term will result in re-pricing at renewal and the Uplift Cap will not apply" | SA 7.5 | Subscription Agreement, April 2023 text | source [8] |
| TaxesDynatrace (vendor agreement) | prices exclude taxes, duties and withholdings; customer pays sales, use, VAT, GST and similar taxes except taxes on Dynatrace's net income, unless it provides an exemption certificate; taxes customer must withhold are deducted from payment and paid to the authority | SA 7.6 | Subscription Agreement, April 2023 text | source [8] |
| OtherDynatrace (vendor agreement) | order of precedence: the Subscription Agreement prevails over an Order Form in a conflict, except as otherwise stated; each Order Form is a separate agreement; terms in a customer purchase order have no effectNoteOrder of precedence | SA 2; SA 7.3 | Subscription Agreement, April 2023 text | source [8] |
| Changes to the agreementDynatrace (vendor agreement) | Dynatrace may update the Subscription Agreement from time to time; an update does not apply to an Order Form already executed or agreed | SA 12.1 | Subscription Agreement, April 2023 text | source [8] |
| Auto-renewalDynatrace (vendor agreement) | platform and support subscriptions renew automatically for the greater of the expiring term or one year unless either party gives written notice | SA 12.2 | Subscription Agreement, April 2023 text | source [8] |
| Notice periodDynatrace (vendor agreement) | written notice at least 60 days before the subscription expiresNoteNotice to Dynatrace by email to WW-Renewals-Team@dynatrace.com, copy to legalnotices@dynatrace.com. | SA 12.2 | Subscription Agreement, April 2023 text | source [8] |
| Termination for convenienceDynatrace (vendor agreement) | Order Forms may not be terminated, cancelled or reduced during the Term except as the agreement expressly provides | SA 12.2 | Subscription Agreement, April 2023 text | source [8] |
| RefundsDynatrace (vendor agreement) | payment obligations are non-cancelable and fees non-refundable; unused prepaid fees are refunded when the customer terminates for cause | SA 12.2; SA 12.4.3 | Subscription Agreement, April 2023 text | source [8] |
| Termination for breachDynatrace (vendor agreement) | either party on 30 days' written notice of an uncured material breach (immediately if it cannot be remedied); Dynatrace immediately if non-payment continues 10 days after notice, or on infringement or unauthorised use | SA 12.3 | Subscription Agreement, April 2023 text | source [8] |
| OtherDynatrace (vendor agreement) | insolvency: either party may terminate immediately on written notice if the other becomes subject to a bankruptcy petition or an insolvency, receivership or liquidation proceeding, or an assignment for the benefit of creditorsNoteTermination on insolvency | SA 12.3(b) | Subscription Agreement, April 2023 text | source [8] |
| OtherDynatrace (vendor agreement) | acceleration: when Dynatrace terminates for cause, the customer must immediately pay all unpaid fees and reasonably incurred expenses for the rest of the TermNoteAcceleration | SA 12.4.3 | Subscription Agreement, April 2023 text | source [8] |
| OtherDynatrace (vendor agreement) | customer data in a SaaS subscription is available for up to 30 days after termination or expiry, after which Dynatrace may delete it | SA 12.4.2 | Subscription Agreement, April 2023 text | source [8] |
| Liability capDynatrace (vendor agreement) | each party's cumulative liability is capped at the annual fees paid or payable for the offering when the claim arises; customer payment obligations, breach of section 8 and indemnities are excluded; no indirect or consequential damages | SA 16.1; SA 16.2 | Subscription Agreement, April 2023 text | source [8] |
| OtherDynatrace (vendor agreement) | trial use: offered at Dynatrace's sole discretion under the agreement, for evaluation only and not in business processes; Dynatrace may end or suspend it at any time without notice; provided as is, without warranties; Dynatrace's liability none unless law requires, then at most $1,000NoteEvaluation terms | SA 17 | Subscription Agreement, April 2023 text | source [8] |
| Governing lawDynatrace (vendor agreement) | laws of Delaware, exclusive jurisdiction of Delaware federal and state courts; where a Dynatrace Affiliate sells, the laws and courts of that Affiliate's country; UN sales convention (CISG) excluded | SA 24 | Subscription Agreement, April 2023 text | source [8] |
Price changes
No price change recorded yet. History starts the day a product is first captured; a later capture that finds a different price writes an event here.
Sources
- Dynatrace pricing Vendor page.
- [1] Captured 24 Sep 2026.
- Dynatrace Pricing Rate Card Vendor page.
- [2] Captured 24 Sep 2026.