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Contract terms

TermWhat the agreement saysClauseAgreementSource
OtherServiceNow (vendor agreement)Customers buying through an authorized reseller get price, payment and other commercial terms from their separate agreement with the reseller
NotePrice and payment terms are set in the separate Customer–Reseller agreement (SSA 4.1). "This Agreement specifies the terms and conditions under which those services will be provided, apart from price, payment and other terms specified in the separate agreement between Customer and Reseller." Applies to customers who buy through a ServiceNow reseller
Preamble; SSA 4.1ServiceNow Subscription Service Agreement (reseller version), 17 November 2022source [4]
Liability capServiceNow (vendor agreement)Amounts paid for the products or services giving rise to the claim in the 12 months before the first event giving rise to liability
Note"Multiple claims will not enlarge this limit." Exclusions in 9.3: payment obligations, Section 8 indemnity payments, IPR infringement, gross negligence or willful misconduct in tort
SSA 9.1ServiceNow Subscription Service Agreement (reseller version), 17 November 2022source [4]
True-upServiceNow (vendor agreement)Use over the permitted rights must, within 30 days of notice, be disabled or covered by buying additional subscriptions
Note"Customer will, within 30 days, either: (1) disable any unpermitted use; or (2) purchase additional subscriptions commensurate with Customer's actual use."
SSA 4.2ServiceNow Subscription Service Agreement (reseller version), 17 November 2022source [4]
SuspensionServiceNow (vendor agreement)ServiceNow may suspend use (or terminate for cause) if the customer does not regain use compliance within 30 days
Note"If Customer fails to regain compliance within such thirty 30-day period ServiceNow may suspend Customer's use of the Subscription Service or terminate this Agreement for cause in accordance with Section 10"
SSA 4.2ServiceNow Subscription Service Agreement (reseller version), 17 November 2022source [4]
Termination for breachServiceNow (vendor agreement)Either party may terminate on notice for a material breach not cured within 30 days of notice
NoteApplies to the whole agreement and to an individual Use Authorization or SOW
SSA 10.1ServiceNow Subscription Service Agreement (reseller version), 17 November 2022source [4]
Termination for convenienceServiceNow (vendor agreement)Either party may terminate the agreement on 30 days' notice only if no Use Authorizations are in effect
Note"on 30 days' prior notice to the other, if at the time of notice there are no Use Authorizations in effect"
SSA 10.1(1)ServiceNow Subscription Service Agreement (reseller version), 17 November 2022source [4]
Payment termsServiceNow (vendor agreement)On termination for customer breach, all remaining amounts for the Subscription Term are payable within 30 days
Note"regardless of the due dates in the Use Authorization"
SSA 10.2ServiceNow Subscription Service Agreement (reseller version), 17 November 2022source [4]
Termination for breachServiceNow (vendor agreement)On termination for ServiceNow's breach, prepaid fees for the rest of the Subscription Term are refunded within 30 days
NoteRefund claims under the agreement are submitted to the reseller (Preamble)
SSA 10.2ServiceNow Subscription Service Agreement (reseller version), 17 November 2022source [4]
OtherServiceNow (vendor agreement)Either party may terminate immediately on notice if an insolvency proceeding against the other is not dismissed within 60 days
Note"immediately on notice if the other party becomes the subject of a petition in bankruptcy or any proceeding related to its insolvency, receivership, or liquidation, in any jurisdiction, that is not dismissed within 60 days of its commencement or an assignment for the benefit of creditors"
SSA 10.1(2)ServiceNow Subscription Service Agreement (reseller version), 17 November 2022source [4]
Changes to the agreementServiceNow (vendor agreement)ServiceNow may update the Customer Support, Data Security and Data Processing addenda, effective no earlier than the end of the Subscription Term
Note"in no event will any update be effective until the end of the applicable Subscription Term"; other changes to the agreement need a signed writing (11.6)
SSA 2.3ServiceNow Subscription Service Agreement (reseller version), 17 November 2022source [4]
OtherServiceNow (vendor agreement)Customer data is returned in standard export format at no charge on written request within 45 days after termination or expiry, then deletedSSA 2.2ServiceNow Subscription Service Agreement (reseller version), 17 November 2022source [4]
RefundsServiceNow (vendor agreement)ServiceNow may end an infringing Subscription Service on 60 days' notice with a refund of prepaid fees for the remaining term
NoteOnly when contesting, licensing or replacing is commercially impracticable
SSA 8.1.2ServiceNow Subscription Service Agreement (reseller version), 17 November 2022source [4]
OtherServiceNow (vendor agreement)Confidentiality obligations last for 3 years after terminationSSA 7.1ServiceNow Subscription Service Agreement (reseller version), 17 November 2022source [4]
Public-sector carve-outServiceNow (vendor agreement)US Government customers get only the rights in the commercial terms, except DoD customers may acquire additional technical-data rights under DFARS 252.227-7015(b)
NoteSubscription Service and Professional Services are commercial items per FAR 12.211/12.212 and DFARS 227.7202
SSA 11.3ServiceNow Subscription Service Agreement (reseller version), 17 November 2022source [4]
Governing lawServiceNow (vendor agreement)Laws of New York; exclusive jurisdiction of courts in New York City
NoteDefault; replaced by the country-specific provisions (11.10) for customers contracting with the entities below
SSA 11.9ServiceNow Subscription Service Agreement (reseller version), 17 November 2022source [4]
Governing lawServiceNow (vendor agreement)Law of England and Wales; exclusive jurisdiction of courts in London
NoteApplies when the Use Authorization is executed with ServiceNow UK Ltd.
Country-specific provisions: United KingdomServiceNow Subscription Service Agreement (reseller version), 17 November 2022source [4]
Governing lawServiceNow (vendor agreement)Law of Ireland; exclusive jurisdiction of courts in Dublin
NoteApplies when the Use Authorization is executed with ServiceNow Nederland B.V.
Country-specific provisions: The NetherlandsServiceNow Subscription Service Agreement (reseller version), 17 November 2022source [4]
Governing lawServiceNow (vendor agreement)Law of New South Wales, Australia; exclusive jurisdiction of NSW courts
NoteApplies when the Use Authorization is executed with ServiceNow Australia Pty Ltd
Country-specific provisions: AustraliaServiceNow Subscription Service Agreement (reseller version), 17 November 2022source [4]
Governing lawServiceNow (vendor agreement)Law of Brazil; exclusive jurisdiction of courts in São Paulo
NoteApplies when the Use Authorization is executed with ServiceNow Brasil Gerenciamento de Serviços Ltda.
Country-specific provisions: BrazilServiceNow Subscription Service Agreement (reseller version), 17 November 2022source [4]
Governing lawServiceNow (vendor agreement)Law of Japan; exclusive jurisdiction of courts in Tokyo
NoteApplies when the Use Authorization is executed with ServiceNow Japan G.K.
Country-specific provisions: JapanServiceNow Subscription Service Agreement (reseller version), 17 November 2022source [4]

Price changes

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Sources

Version 7, updated 16 Oct 2026 (7 days ago) JSON Report an error