HR Service Delivery
ServiceNow · Employee service management
Contract terms
| Term | What the agreement says | Clause | Agreement | Source |
|---|---|---|---|---|
| OtherServiceNow (vendor agreement) | Customers buying through an authorized reseller get price, payment and other commercial terms from their separate agreement with the resellerNotePrice and payment terms are set in the separate Customer–Reseller agreement (SSA 4.1). "This Agreement specifies the terms and conditions under which those services will be provided, apart from price, payment and other terms specified in the separate agreement between Customer and Reseller." Applies to customers who buy through a ServiceNow reseller | Preamble; SSA 4.1 | ServiceNow Subscription Service Agreement (reseller version), 17 November 2022 | source [4] |
| Liability capServiceNow (vendor agreement) | Amounts paid for the products or services giving rise to the claim in the 12 months before the first event giving rise to liabilityNote"Multiple claims will not enlarge this limit." Exclusions in 9.3: payment obligations, Section 8 indemnity payments, IPR infringement, gross negligence or willful misconduct in tort | SSA 9.1 | ServiceNow Subscription Service Agreement (reseller version), 17 November 2022 | source [4] |
| True-upServiceNow (vendor agreement) | Use over the permitted rights must, within 30 days of notice, be disabled or covered by buying additional subscriptionsNote"Customer will, within 30 days, either: (1) disable any unpermitted use; or (2) purchase additional subscriptions commensurate with Customer's actual use." | SSA 4.2 | ServiceNow Subscription Service Agreement (reseller version), 17 November 2022 | source [4] |
| SuspensionServiceNow (vendor agreement) | ServiceNow may suspend use (or terminate for cause) if the customer does not regain use compliance within 30 daysNote"If Customer fails to regain compliance within such thirty 30-day period ServiceNow may suspend Customer's use of the Subscription Service or terminate this Agreement for cause in accordance with Section 10" | SSA 4.2 | ServiceNow Subscription Service Agreement (reseller version), 17 November 2022 | source [4] |
| Termination for breachServiceNow (vendor agreement) | Either party may terminate on notice for a material breach not cured within 30 days of noticeNoteApplies to the whole agreement and to an individual Use Authorization or SOW | SSA 10.1 | ServiceNow Subscription Service Agreement (reseller version), 17 November 2022 | source [4] |
| Termination for convenienceServiceNow (vendor agreement) | Either party may terminate the agreement on 30 days' notice only if no Use Authorizations are in effectNote"on 30 days' prior notice to the other, if at the time of notice there are no Use Authorizations in effect" | SSA 10.1(1) | ServiceNow Subscription Service Agreement (reseller version), 17 November 2022 | source [4] |
| Payment termsServiceNow (vendor agreement) | On termination for customer breach, all remaining amounts for the Subscription Term are payable within 30 daysNote"regardless of the due dates in the Use Authorization" | SSA 10.2 | ServiceNow Subscription Service Agreement (reseller version), 17 November 2022 | source [4] |
| Termination for breachServiceNow (vendor agreement) | On termination for ServiceNow's breach, prepaid fees for the rest of the Subscription Term are refunded within 30 daysNoteRefund claims under the agreement are submitted to the reseller (Preamble) | SSA 10.2 | ServiceNow Subscription Service Agreement (reseller version), 17 November 2022 | source [4] |
| OtherServiceNow (vendor agreement) | Either party may terminate immediately on notice if an insolvency proceeding against the other is not dismissed within 60 daysNote"immediately on notice if the other party becomes the subject of a petition in bankruptcy or any proceeding related to its insolvency, receivership, or liquidation, in any jurisdiction, that is not dismissed within 60 days of its commencement or an assignment for the benefit of creditors" | SSA 10.1(2) | ServiceNow Subscription Service Agreement (reseller version), 17 November 2022 | source [4] |
| Changes to the agreementServiceNow (vendor agreement) | ServiceNow may update the Customer Support, Data Security and Data Processing addenda, effective no earlier than the end of the Subscription TermNote"in no event will any update be effective until the end of the applicable Subscription Term"; other changes to the agreement need a signed writing (11.6) | SSA 2.3 | ServiceNow Subscription Service Agreement (reseller version), 17 November 2022 | source [4] |
| OtherServiceNow (vendor agreement) | Customer data is returned in standard export format at no charge on written request within 45 days after termination or expiry, then deleted | SSA 2.2 | ServiceNow Subscription Service Agreement (reseller version), 17 November 2022 | source [4] |
| RefundsServiceNow (vendor agreement) | ServiceNow may end an infringing Subscription Service on 60 days' notice with a refund of prepaid fees for the remaining termNoteOnly when contesting, licensing or replacing is commercially impracticable | SSA 8.1.2 | ServiceNow Subscription Service Agreement (reseller version), 17 November 2022 | source [4] |
| OtherServiceNow (vendor agreement) | Confidentiality obligations last for 3 years after termination | SSA 7.1 | ServiceNow Subscription Service Agreement (reseller version), 17 November 2022 | source [4] |
| Public-sector carve-outServiceNow (vendor agreement) | US Government customers get only the rights in the commercial terms, except DoD customers may acquire additional technical-data rights under DFARS 252.227-7015(b)NoteSubscription Service and Professional Services are commercial items per FAR 12.211/12.212 and DFARS 227.7202 | SSA 11.3 | ServiceNow Subscription Service Agreement (reseller version), 17 November 2022 | source [4] |
| Governing lawServiceNow (vendor agreement) | Laws of New York; exclusive jurisdiction of courts in New York CityNoteDefault; replaced by the country-specific provisions (11.10) for customers contracting with the entities below | SSA 11.9 | ServiceNow Subscription Service Agreement (reseller version), 17 November 2022 | source [4] |
| Governing lawServiceNow (vendor agreement) | Law of England and Wales; exclusive jurisdiction of courts in LondonNoteApplies when the Use Authorization is executed with ServiceNow UK Ltd. | Country-specific provisions: United Kingdom | ServiceNow Subscription Service Agreement (reseller version), 17 November 2022 | source [4] |
| Governing lawServiceNow (vendor agreement) | Law of Ireland; exclusive jurisdiction of courts in DublinNoteApplies when the Use Authorization is executed with ServiceNow Nederland B.V. | Country-specific provisions: The Netherlands | ServiceNow Subscription Service Agreement (reseller version), 17 November 2022 | source [4] |
| Governing lawServiceNow (vendor agreement) | Law of New South Wales, Australia; exclusive jurisdiction of NSW courtsNoteApplies when the Use Authorization is executed with ServiceNow Australia Pty Ltd | Country-specific provisions: Australia | ServiceNow Subscription Service Agreement (reseller version), 17 November 2022 | source [4] |
| Governing lawServiceNow (vendor agreement) | Law of Brazil; exclusive jurisdiction of courts in São PauloNoteApplies when the Use Authorization is executed with ServiceNow Brasil Gerenciamento de Serviços Ltda. | Country-specific provisions: Brazil | ServiceNow Subscription Service Agreement (reseller version), 17 November 2022 | source [4] |
| Governing lawServiceNow (vendor agreement) | Law of Japan; exclusive jurisdiction of courts in TokyoNoteApplies when the Use Authorization is executed with ServiceNow Japan G.K. | Country-specific provisions: Japan | ServiceNow Subscription Service Agreement (reseller version), 17 November 2022 | source [4] |
Price changes
No price change recorded yet. History starts the day a product is first captured; a later capture that finds a different price writes an event here.
Sources
- Neyo G-Cloud 15: Pricing, ServiceNow Cloud Platform - SaaS Licensing Public-sector document.
- [1] Captured 25 Sep 2026.
- Neyo - ServiceNow Cloud Platform Licensing - Digital Marketplace Public-sector document.
- [2] Captured 25 Sep 2026.
- AWS Marketplace: Bynet ServiceNow HR Service Delivery - Enterprise Marketplace listing.
- [3] Captured 26 Sep 2026.
- HR Service Delivery Integration with Workday - ServiceNow Store Vendor page.
- [4] Captured 26 Sep 2026.
- HR Service Delivery for Microsoft 365 - ServiceNow Store Vendor page.
- [5] Captured 26 Sep 2026.