JumpCloud

United States · 2 products · 1 with public prices from $9 per user / month · 1 by quote

Products

Directory Platform From $9 per user / month, billed annually checked today
Privileged Access Management Contact sales, no public price checked today

Contract terms

Auto-renewal: Orders renew automatically for additional one-year periods; monthly initial terms renew for one-month periods
Notice period: Written notice of non-renewal at least 30 days before the end of the then-current Order Term
Renewal uplift: JumpCloud may increase Service Fees by informing the customer; increases apply from the first Renewal Order Term starting at least 30 days after notice
Uplift cap: not stated

Term	What the agreement says	Clause	Agreement	Source
Auto-renewal	Orders renew automatically for additional one-year periods; monthly initial terms renew for one-month periods Note Applies "unless otherwise specified in the Order"	DAASA 6.2 Order Term	DAASA Terms, last updated 2026-10-01	source [7]
Notice period	Written notice of non-renewal at least 30 days before the end of the then-current Order Term Note Either party may give notice	DAASA 6.2 Order Term	DAASA Terms, last updated 2026-10-01	source [7]
Renewal uplift	JumpCloud may increase Service Fees by informing the customer; increases apply from the first Renewal Order Term starting at least 30 days after notice Note No cap on the increase is stated	DAASA 6.2 Order Term	DAASA Terms, last updated 2026-10-01	source [7]
Minimum commitment	Renewal Committed Quantities are the greater of the prior term's Committed Quantities and the highest High-Water Marks in its last three months Note Unless JumpCloud agrees otherwise	DAASA 6.2 Order Term	DAASA Terms, last updated 2026-10-01	source [7]
True-up	Users or Devices above the Committed Quantity are invoiced monthly as Additional Quantity, based on the month's High-Water Mark Note High-Water Mark is the maximum number of Users and Devices measured at any time during the month	DAASA 3.3 High-Water Marks; 3.4 Committed Period Subscriptions	DAASA Terms, last updated 2026-10-01	source [7]
Other	Order terms inconsistent with the DAASA Terms do not carry over to a Renewal Order Term Note Unless JumpCloud agrees otherwise	DAASA 6.2 Order Term	DAASA Terms, last updated 2026-10-01	source [7]
Other	More than three Devices per User: each excess Device billed at 33.3% of the per-User monthly list price Note Additional Quantity and Additional Features are priced at the monthly list price on the Site unless the Order says otherwise	DAASA 3.2 User-Based Pricing	DAASA Terms, last updated 2026-10-01	source [7]
Payment terms	Fees due within 15 days after the invoice date, paid in U.S. Dollars Note Unless Section 3.6 applies or the Order says otherwise; payment card charged on the invoice date, ACH 15 days after it (3.6)	DAASA 3.7(a) Payment Terms	DAASA Terms, last updated 2026-10-01	source [7]
Late payment interest	Undisputed amounts not paid when due may accrue a late fee of 1.5% per month Note Or the maximum rate permitted by applicable law, whichever is less, from the due date until paid	DAASA 3.7(a) Payment Terms	DAASA Terms, last updated 2026-10-01	source [7]
Payment terms	Payment not received by its due date and not cured within 10 days of notice: Order discounts lapse and the full un-discounted price may be charged Note JumpCloud may also suspend access, terminate, or require prepayment or a letter of credit	DAASA 3.7(b) Payment Terms	DAASA Terms, last updated 2026-10-01	source [7]
Termination for breach	Either party may terminate the Agreement or any Orders if a material breach stays uncured 30 days after written notice (10 days for payment obligations) Note JumpCloud may instead suspend access; it may also terminate if the Service is unused for at least six months	DAASA 6.3 Termination	DAASA Terms, last updated 2026-10-01	source [7]
Suspension	JumpCloud may suspend or rate-limit access for non-payment or exceeding a limitation not cured within 10 days of notice, certain 4.1 breaches, or a security threat Note Until JumpCloud reasonably determines the Customer complies or the threat is addressed	DAASA 6.4 Suspension	DAASA Terms, last updated 2026-10-01	source [7]
Other	Use after an Order expires without renewal is billed monthly in advance at the non-discounted monthly list price Note Quantity is the greater of prior Committed Quantities or the highest High-Water Marks in the last three months	DAASA 6.5(d) Effect of Termination	DAASA Terms, last updated 2026-10-01	source [7]
Other	Customers with a statutory switching right (e.g. EU Data Act) may switch provider on no less than two months' written notice; no refund, fees for the whole Order Term remain due	DAASA 11.16 Statutory Switching Rights	DAASA Terms, last updated 2026-10-01	source [7]
Other	Brazil-headquartered, non-self-serve customers contract with VaultOne Software LTDA, a JumpCloud subsidiary	DAASA 11.15(c) Non-U.S. Provisions	DAASA Terms, last updated 2026-10-01	source [7]
Payment terms	Brazil-headquartered, non-self-serve customers are invoiced and pay in Brazilian Real (BRL) Note Overrides the U.S. Dollar payment rule in 3.7(a) for these customers	DAASA 11.15(c) Non-U.S. Provisions	DAASA Terms, last updated 2026-10-01	source [7]
Public-sector carve-out	U.S. Government end users acquire the Service as commercial items with only the rights in the Agreement Note Cites 48 C.F.R. 2.101, 12.212 and 227.7202-1 through 227.7202-4	DAASA 11.10 Government End Users	DAASA Terms, last updated 2026-10-01	source [7]
Changes to the agreement	JumpCloud may modify the DAASA Terms by posting; changes bind on next use or 30 days after posting, whichever is earlier Note Continued use after modifications take effect is deemed acceptance	DAASA preamble	DAASA Terms, last updated 2026-10-01	source [7]
Liability cap	Each party's aggregate liability capped at the Service or Professional Service Fees paid or payable in the 12 months before the event giving rise to it Note Excludes payment obligations, Section 4 and Section 8; lower caps apply to Sandbox (US$100) and free usage ($50)	DAASA 10 Limitations on Liability	DAASA Terms, last updated 2026-10-01	source [7]
Governing law	Laws of the State of Delaware; exclusive jurisdiction of Delaware courts Note Customers based outside the U.S.: binding ICC arbitration in New York, New York	DAASA 11.1 Governing Law	DAASA Terms, last updated 2026-10-01	source [7]
Other	All payments in U.S. Dollars, without conditions or reduction for fees of the customer's payment method; JumpCloud may charge any such fees netted from a payment	DAASA 3.7(a) Timing and Process	DAASA Terms, last updated 2026-10-01	source [7]
Other	Undisputed amounts must be paid when due and may not be withheld for any reason Note Applies to amounts not disputed in good faith	DAASA 3.7(a) Timing and Process	DAASA Terms, last updated 2026-10-01	source [7]
Disputes	Claims for adjustment of invoiced fees must be submitted in good faith to billing@jumpcloud.com before payment is due; otherwise the amounts are a debt owed	DAASA 3.7(a) Timing and Process	DAASA Terms, last updated 2026-10-01	source [7]
Refunds	Fees are non-refundable except as provided in 6.5 and 9; a customer terminating for JumpCloud's uncured breach gets a pro-rata refund of prepaid fees for services not yet rendered	DAASA 3.7(a); 6.5(c) Effect of Termination	DAASA Terms, last updated 2026-10-01	source [7]
Taxes	Customer pays all sales, use, excise and other taxes except those on JumpCloud's U.S. income; withholding must be documented with certificates within 30 days; VAT/GST by reverse charge where JumpCloud is not registered Note Discounts depend on timely receipt of payment and tax documentation (3.7(b))	DAASA 3.8 Taxes	DAASA Terms, last updated 2026-10-01	source [7]
Other	On any termination or expiration of the Agreement or an Order, the customer promptly pays all amounts owed under it	DAASA 6.5(a) Effect of Termination	DAASA Terms, last updated 2026-10-01	source [7]
Other	DAASA Terms prevail over conflicting Order terms except as an Order expressly provides (and except the MSP Agreement); they also prevail over promotional and other materials; customer purchase-order and form terms are rejected	DAASA preamble; 11.13 Entire Agreement	DAASA Terms, last updated 2026-10-01	source [7]
Other	Free usage: the Service or features may be given free for limited periods under the Fair Use Policy; liability capped at $50; after a Free Trial ends access may be suspended until an Order is placed and the account deleted 30 days later Note JumpCloud may end any Free Trial at any time, for any reason or no reason (6.3); trial length is set in the Fair Use Policy, not the DAASA	DAASA 3.9 Free Usage	DAASA Terms, last updated 2026-10-01	source [7]
Other	Beta, preview or evaluation features may be ended by JumpCloud at any time, may carry a fee and come with all obligations disclaimed; liability capped at $100 Note Subject to any additional terms JumpCloud specifies	DAASA 2.10 Beta Features	DAASA Terms, last updated 2026-10-01	source [7]
Other	Sandbox (Not For Resale) access is a revocable courtesy licence for demos, training, integration testing or support, never production; JumpCloud may end it or charge for it after reasonable notice; liability capped at US$100	DAASA 2.13(c) Sandbox	DAASA Terms, last updated 2026-10-01	source [7]

About

JumpCloud sells a cloud directory platform that manages employee identities, access and devices in one service.^[2] It covers single sign-on, multi-factor authentication and the management of Windows, macOS and Linux devices.^[2] Prices are public and set per user per month in US dollars, for packages or for single features bought one by one, with the larger packages quoted through sales and a 30-day free trial.^[3] Customers sign JumpCloud's Directory-as-a-Service Agreement (DAASA), under which orders renew automatically for one-year terms unless either side gives notice 30 days before the term ends.^[7] The company was founded in 2013 and is based in the United States.^[5]

Sources

About Us - JumpCloud's Cross-Platform Cloud Directory Vendor page.
- [1] Captured 24 Sep 2026.
Cloud Directory Platform From JumpCloud Vendor page.
- [2] Captured 24 Sep 2026.
Pricing - JumpCloud Vendor page.
- [3] Captured 24 Sep 2026.
Legal - JumpCloud Vendor page.
- [4] Captured 24 Sep 2026.
Wikidata: JumpCloud Reference database.
- [5] Captured 24 Sep 2026.
JumpCloud Terms of Service (Directory-as-a-Service Agreement) Published agreement.
- [6] Captured 28 Sep 2026.
- [7] Captured 22 Oct 2026.

Version 8, updated 22 Oct 2026 (yesterday) JSON Report an error