{"type":"vendor","key":"jumpcloud","title":"JumpCloud","url":"https://enterpricey.com/jumpcloud","version":8,"updated_at":"2026-10-22T00:20:51.255Z","indexable":true,"data":{"about":"JumpCloud sells a cloud directory platform that manages employee identities, access and devices in one service.[^platform] It covers single sign-on, multi-factor authentication and the management of Windows, macOS and Linux devices.[^platform] Prices are public and set per user per month in US dollars, for packages or for single features bought one by one, with the larger packages quoted through sales and a 30-day free trial.[^pricing] Customers sign JumpCloud's Directory-as-a-Service Agreement (DAASA), under which orders renew automatically for one-year terms unless either side gives notice 30 days before the term ends.[^daasa-20261001] The company was founded in 2013 and is based in the United States.[^wikidata]","terms":[{"note":"Applies \"unless otherwise specified in the Order\"","term":"auto_renew","value":"Orders renew automatically for additional one-year periods; 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it may also terminate if the Service is unused for at least six months","term":"termination_for_breach","value":"Either party may terminate the Agreement or any Orders if a material breach stays uncured 30 days after written notice (10 days for payment obligations)","clause":"DAASA 6.3 Termination","source":"^daasa-20261001","agreement":"DAASA Terms, last updated 2026-10-01"},{"note":"Until JumpCloud reasonably determines the Customer complies or the threat is addressed","term":"suspension","value":"JumpCloud may suspend or rate-limit access for non-payment or exceeding a limitation not cured within 10 days of notice, certain 4.1 breaches, or a security threat","clause":"DAASA 6.4 Suspension","source":"^daasa-20261001","agreement":"DAASA Terms, last updated 2026-10-01"},{"note":"Quantity is the greater of prior Committed Quantities or the highest High-Water Marks in the last three months","term":"other","value":"Use after an Order expires without renewal is billed monthly in advance at the non-discounted monthly list price","clause":"DAASA 6.5(d) Effect of Termination","source":"^daasa-20261001","agreement":"DAASA Terms, last updated 2026-10-01"},{"note":"checked: 11.16(d) \"No Refunds\" states there is no right to any refund, so this stays `other`; applies only to customers with a statutory right to terminate without cause; no switching fees are charged","term":"other","value":"Customers with a statutory switching right (e.g. EU Data Act) may switch provider on no less than two months' written notice; no refund, fees for the whole Order Term remain due","clause":"DAASA 11.16 Statutory Switching Rights","source":"^daasa-20261001","agreement":"DAASA Terms, last updated 2026-10-01"},{"note":null,"term":"other","value":"Brazil-headquartered, non-self-serve customers contract with VaultOne Software LTDA, a JumpCloud subsidiary","clause":"DAASA 11.15(c) Non-U.S. Provisions","source":"^daasa-20261001","agreement":"DAASA Terms, last updated 2026-10-01"},{"note":"Overrides the U.S. Dollar payment rule in 3.7(a) for these customers","term":"payment_terms","value":"Brazil-headquartered, non-self-serve customers are invoiced and pay in Brazilian Real (BRL)","clause":"DAASA 11.15(c) Non-U.S. Provisions","source":"^daasa-20261001","agreement":"DAASA Terms, last updated 2026-10-01"},{"note":"Cites 48 C.F.R. 2.101, 12.212 and 227.7202-1 through 227.7202-4","term":"public_sector_carve_out","value":"U.S. Government end users acquire the Service as commercial items with only the rights in the Agreement","clause":"DAASA 11.10 Government End Users","source":"^daasa-20261001","agreement":"DAASA Terms, last updated 2026-10-01"},{"note":"Continued use after modifications take effect is deemed acceptance","term":"unilateral_change","value":"JumpCloud may modify the DAASA Terms by posting; changes bind on next use or 30 days after posting, whichever is earlier","clause":"DAASA preamble","source":"^daasa-20261001","agreement":"DAASA Terms, last updated 2026-10-01"},{"note":"Excludes payment obligations, Section 4 and Section 8; lower caps apply to Sandbox (US$100) and free usage ($50)","term":"liability_cap","value":"Each party's aggregate liability capped at the Service or Professional Service Fees paid or payable in the 12 months before the event giving rise to it","clause":"DAASA 10 Limitations on Liability","source":"^daasa-20261001","agreement":"DAASA Terms, last updated 2026-10-01"},{"note":"Customers based outside the U.S.: binding ICC arbitration in New York, New York","term":"governing_law","value":"Laws of the State of Delaware; exclusive jurisdiction of Delaware courts","clause":"DAASA 11.1 Governing Law","source":"^daasa-20261001","agreement":"DAASA Terms, last updated 2026-10-01"},{"note":null,"term":"other","value":"All payments in U.S. Dollars, without conditions or reduction for fees of the customer's payment method; JumpCloud may charge any such fees netted from a payment","clause":"DAASA 3.7(a) Timing and Process","source":"^daasa-20261001","agreement":"DAASA Terms, last updated 2026-10-01"},{"note":"Applies to amounts not disputed in good faith","term":"other","value":"Undisputed amounts must be paid when due and may not be withheld for any reason","clause":"DAASA 3.7(a) Timing and Process","source":"^daasa-20261001","agreement":"DAASA Terms, last updated 2026-10-01"},{"note":null,"term":"dispute_resolution","value":"Claims for adjustment of invoiced fees must be submitted in good faith to billing@jumpcloud.com before payment is due; otherwise the amounts are a debt owed","clause":"DAASA 3.7(a) Timing and Process","source":"^daasa-20261001","agreement":"DAASA Terms, last updated 2026-10-01"},{"note":null,"term":"refund","value":"Fees are non-refundable except as provided in 6.5 and 9; a customer terminating for JumpCloud's uncured breach gets a pro-rata refund of prepaid fees for services not yet rendered","clause":"DAASA 3.7(a); 6.5(c) Effect of Termination","source":"^daasa-20261001","agreement":"DAASA Terms, last updated 2026-10-01"},{"note":"Discounts depend on timely receipt of payment and tax documentation (3.7(b))","term":"taxes","value":"Customer pays all sales, use, excise and other taxes except those on JumpCloud's U.S. income; withholding must be documented with certificates within 30 days; VAT/GST by reverse charge where JumpCloud is not registered","clause":"DAASA 3.8 Taxes","source":"^daasa-20261001","agreement":"DAASA Terms, last updated 2026-10-01"},{"note":null,"term":"other","value":"On any termination or expiration of the Agreement or an Order, the customer promptly pays all amounts owed under it","clause":"DAASA 6.5(a) Effect of Termination","source":"^daasa-20261001","agreement":"DAASA Terms, last updated 2026-10-01"},{"note":null,"term":"other","value":"DAASA Terms prevail over conflicting Order terms except as an Order expressly provides (and except the MSP Agreement); they also prevail over promotional and other materials; customer purchase-order and form terms are rejected","clause":"DAASA preamble; 11.13 Entire Agreement","source":"^daasa-20261001","agreement":"DAASA Terms, last updated 2026-10-01"},{"note":"JumpCloud may end any Free Trial at any time, for any reason or no reason (6.3); trial length is set in the Fair Use Policy, not the DAASA","term":"other","value":"Free usage: the Service or features may be given free for limited periods under the Fair Use Policy; liability capped at $50; after a Free Trial ends access may be suspended until an Order is placed and the account deleted 30 days later","clause":"DAASA 3.9 Free Usage","source":"^daasa-20261001","agreement":"DAASA Terms, last updated 2026-10-01"},{"note":"Subject to any additional terms JumpCloud specifies","term":"other","value":"Beta, preview or evaluation features may be ended by JumpCloud at any time, may carry a fee and come with all obligations disclaimed; liability capped at $100","clause":"DAASA 2.10 Beta Features","source":"^daasa-20261001","agreement":"DAASA Terms, last updated 2026-10-01"},{"note":null,"term":"other","value":"Sandbox (Not For Resale) access is a revocable courtesy licence for demos, training, integration testing or support, never production; 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