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Contract terms

TermWhat the agreement saysClauseAgreementSource
Auto-renewalChargebee (vendor agreement)Initial subscription term of twelve (12) months from the Subscription Start Date; renews automatically for the same period as the current Term unless either party terminates
Note"a Subscription is valid for a period of twelve (12) months from the 'Subscription Start Date'... and shall renew automatically for the same period as the current Term... unless terminated by either Party"
7.1.1Terms of Service, effective 16 May 2024source [4]
Notice periodChargebee (vendor agreement)Either party must give 90 days' written notice before the end of the term to discontinue renewal of or modify a Subscription
NoteNon-renewal notice; discontinuation does not affect the subsisting Term or its payment obligations
7.1.2Terms of Service, effective 16 May 2024source [4]
Payment termsChargebee (vendor agreement)Subscription Fees are payable and due in full immediately upon each due date, non-refundable, and exclusive of taxes6.1Terms of Service, effective 16 May 2024source [4]
Late payment interestChargebee (vendor agreement)Interest on late payment at 1.5% per month on the outstanding balance; payment must be received within 30 days of Chargebee's non-payment notice
NoteDisputed charges must be notified in writing within 30 days of the due date
6.2Terms of Service, effective 16 May 2024source [4]
True-upChargebee (vendor agreement)On plan upgrade the new fees apply immediately and the subsisting month is charged pro rata; downgrades between plans are not permitted6.3Terms of Service, effective 16 May 2024source [4]
Termination for breachChargebee (vendor agreement)Either party may terminate for the other's material breach not cured within 30 days of written notice; where a breach is reasonably believed incurable, termination may be immediate7.1.3Terms of Service, effective 16 May 2024source [4]
SuspensionChargebee (vendor agreement)Chargebee may suspend all or part of the Subscription for non-payment, actual or threatened breach, or suspected unauthorized account activity
NoteNon-payment suspension right also stated at 6.2; a customer breach uncured for 15 days after notice may lead to immediate termination
7.1.5Terms of Service, effective 16 May 2024source [4]
Liability capChargebee (vendor agreement)Each party's aggregate liability is limited to the Subscription Fees paid or payable in the six (6) months before the first event giving rise to the liability; no claim may be brought more than one (1) year after the facts arose
NoteExcludes indirect, consequential and similar damages; does not limit the customer's payment obligations
12Terms of Service, effective 16 May 2024source [4]
Changes to the agreementChargebee (vendor agreement)Chargebee may amend the Terms by posting the current version on its website; material changes are notified and continued use is treated as acceptance14.2Terms of Service, effective 16 May 2024source [4]
Governing lawChargebee (vendor agreement)Governed by the laws of the State of Delaware, USA, with exclusive jurisdiction of the federal and state courts of Sussex County, Delaware
NoteUN CISG and conflict-of-law rules expressly excluded
14.6Terms of Service, effective 16 May 2024source [4]
Public-sector carve-outChargebee (vendor agreement)For US government users the Services are licensed as "Commercial Items" (48 C.F.R. §2.101, §12.212 / §227.7202) with only the rights granted to other end users14.8.5Terms of Service, effective 16 May 2024source [4]
DisputesChargebee (vendor agreement)Disputes are resolved by final and binding arbitration under the AAA Commercial Arbitration Rules after a 30-day negotiation period; jury trial and class or representative actions are waived14.7Terms of Service, effective 16 May 2024source [4]
OtherChargebee (vendor agreement)Insolvency: either party may terminate without notice if the other becomes insolvent, assigns for the benefit of creditors, faces bankruptcy proceedings (involuntary ones not dismissed within 60 days) or has a receiver or trustee appointed7.1.4Terms of Service, effective 16 May 2024source [5]
OtherChargebee (vendor agreement)Acceleration: if Chargebee terminates for the customer's uncured material breach or under its suspension right, the customer must immediately pay the Remaining Subscription Fees in addition to other amounts owed, unless waived in writing or already prepaid7.2.4.1Terms of Service, effective 16 May 2024source [5]
RefundsChargebee (vendor agreement)Where the customer terminates for Chargebee's uncured material breach, no Remaining Subscription Fees are owed, and prepaid fees for services not rendered may be refunded
NoteOtherwise Subscription Fees are non-refundable (6.1)
7.2.4.2Terms of Service, effective 16 May 2024source [5]
OtherChargebee (vendor agreement)Order of precedence: where a Pricing Agreement conflicts with the Terms, the Pricing Agreement prevails to the extent it is intended to; terms in the customer's purchase orders or pre-printed forms that add to or conflict with the Terms are null and void14.2Terms of Service, effective 16 May 2024source [5]
OtherChargebee (vendor agreement)Pre-release offerings (EAP, beta, non-GA) are for evaluation and testing only, provided as is and as available without warranties or liability, and Chargebee may disable, modify or discontinue them at any time without notice
NoteSign-up for pre-release offerings is at the customer's discretion
2.3Terms of Service, effective 16 May 2024source [5]
Termination for convenienceChargebee (vendor agreement)Billing Starter Plan is month-to-month, billed monthly in arrears; either party may terminate at any time, effective at the end of the following billing term, with no refund
NoteApplies to Billing Starter and Retention Starter Plans only
7.1.6.1Terms of Service, effective 16 May 2024source [5]

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Sources

Version 6, updated 15 Oct 2026 (8 days ago) JSON Report an error